Best Buy

Reviews

• AD

  Alliston Dentists

  4 days ago
  1.0
  There is a reason that most bestbuy stores either closed down or will close down soon. Went in to purchase a few items, the sales persons had zero knowledge. When asked about two different brands, they pulled it on their phone and was reading off the bestbuy website. When i pointed out that I can read this in my office instead of coming here, both sales reps said then you should have bought online. When spoke to the manager, he simply asked me to contact bestbuy head office (their general email address). This is absolutely unacceptable level of customer service snd product knowledge. So I took my business elsewhere. I shop at bestbuy quite a bit for our electronic needs, bestbuy you lost my business for ever. Hope you close down. I wish futureshop was still around.
• A

  김지영

  5 days ago
  1.0
  Best Buy Deceiving Customers — Selling Returned Products as Brand-New? I purchased a brand-new TV from Best Buy on the evening of August 22 for over $700. When I opened the box at my new home on the evening of August 24, I immediately noticed something was wrong. There was paper tape and writing on the TV, which clearly suggested that the TV had been previously opened or handled. Even more concerning, the serial number on the TV did not match the serial number on the product box. On August 25, I went to the Best Buy store in North York near my home and asked for a refund. I showed them the stickers attached to the TV, but instead of properly investigating the issue, they questioned me and refused to process the refund, telling me to go back to the store where I originally purchased it. I contacted Best Buy Customer Service, and they told me that this was a store-related issue and that the store should process the refund. So, on August 26, I went back to the Richmond Hill store where I had purchased the TV. The indian manager refused to issue the refund and even walked away from the situation. I had to spend about 30 minutes recording the situation and repeatedly asking them to explain the stickers on the TV and why the serial number did not match the box. After all of that, I finally managed to get my refund. This was an absolutely unacceptable experience. The worst part wasn't just receiving a TV that clearly did not appear to be brand-new. It was the way Best Buy handled the situation afterward. Instead of taking responsibility and properly addressing the issue, they questioned me, sent me from one store to another, and avoided taking responsibility. If a returned or previously opened product was repackaged and sold as brand-new, that is completely unacceptable and misleading to customers. If you're buying an expensive electronic product from Best Buy, I strongly recommend recording the entire unboxing process and checking the serial number on the product against the serial number on the box. Unfortunately, after this experience, I will not be shopping at Best Buy again.
• SS

  Steven Shan

  5 days ago
  5.0
  I could give zero stars, I would. I just unboxed my new pixel 10 today, and it is already defective. Right after the initial setup, a huge black spot appeared near the front camera punch-hole. ​For those who might not know, this isn't a software glitch—it's physical OLED panel failure. The encapsulation seal around the camera cutout was clearly compromised at the factory, allowing air/moisture in and instantly killing the pixels in that area. This "black hole" will only spread over time and ruin the touch digitizer. It is beyond frustrating that Best Buy and the manufacturer shipped a unit with such an obvious manufacturing defect. Save yourself the headache and inspect your screen closely if you decide to buy this. I will be returning this immediately. The phone was defective out of the box, but the Best Buy customer service team at this location was amazing and swapped it for a new one immediately.”
• PR

  parnian Jafari rasht

  Aug 16, 2026
  5.0
  Amazing costumer service-Bardia Deserves Recognition🌟🌟🌟🌟🌟 I’ve visited Best Buy several times and have always had an excellent experience with Bardia. I’ve purchased two phones and a refrigerator with his help, and every time, he has been knowledgeable, professional, patient, and genuinely attentive to my needs. Bardia consistently goes above and beyond to make sure I understand my options and feel confident with my purchases. His exceptional customer service and professionalism truly stand out. Employees like Bardia are a great asset to Best Buy, and I sincerely hope management recognizes his dedication and outstanding service. Thank you, Bardia, for always making my shopping experience easy, stress-free, and enjoyable.
• HR

  Hadi Jafari Rasht

  Aug 15, 2026
  5.0
  Exceptional Service – Bardia Deserves Recognition! I’ve been shopping at Best Buy several times, and every single time I had the pleasure of being helped by Bardia. I’ve purchased two phones and a refrigerator, and honestly, I can’t say enough good things about the experience. Bardia is one of those people who truly makes a difference. He is incredibly knowledgeable, patient, professional, and genuinely cares about his customers. He took the time to understand exactly what I needed, explained everything clearly, and made sure I felt confident about every purchase. What impressed me the most is that this wasn’t just a one-time experience. I came back multiple times, and every time Bardia gave me the same level of exceptional service and attention. He went above and beyond to make sure everything was taken care of and that I left completely satisfied. Employees like Bardia are a huge asset to Best Buy. Customer service like this is exactly what makes people want to come back to the store instead of shopping somewhere else. I sincerely appreciate all the help, time, and effort Bardia has given me. He represents Best Buy extremely well, and I hope management recognizes what an outstanding employee they have. Thank you, Bardia, for always making my shopping experience easy, stress-free, and enjoyable. You’re the best! 🙌🔥 Best Buy is lucky to have you!