Best Buy

Reviews

• SG

  sana ghanchi

  4 days ago
  5.0
  5 star for tara (apologies for wrong spelling). She made sure I was satisfied and she seemed so welcoming. Thankyou so much :), ily
• RS

  rakhi sharma

  Aug 18, 2026
  1.0
  I have been a regular Best Buy customer and recently purchased an iPhone Air from this store. Unfortunately, after less than a month of use, I started experiencing battery issues. When I visited the store today to ask for help, I was extremely disappointed with the customer service. The employee I spoke with was rude, showed very little interest in understanding or explaining the issue, and made me feel as though helping a customer was an inconvenience. His attitude gave me the impression that he was more interested in drinking his coffee than assisting me. As a regular customer, I expected much better service and support. This experience has completely changed my impression of the store, and unfortunately, I will think twice before shopping at Best Buy again.
• ML

  Motorcity Lizzy

  Aug 7, 2026
  5.0
  Absolutly amazing experience today, Lindsay really helped me today with my cell phone virus that I couldn't seem to get fixed myself.
• MC

  Mare Carm

  Jul 21, 2026
  5.0
  Ed and Tiera were extremely helpful with an issue my husband was having with his phone. They were patient and friendly throughout the long process of resolving the issue. Thanks to both of them for all their assistance and the happy resolution.
• VV

  VCM VCM

  Jul 11, 2026
  5.0
  I wanted to take the time to recognize one of your managers for the exceptional customer service she provided. I apologize that this message is coming several weeks after the interaction, but I have genuinely wanted to make sure she receives the recognition she deserves. The day before leaving for a two-week camping and canoe trip, I came into Best Buy at the Oshawa location (1421 Harmony Rd North) in a bit of a panic trying to finalize my equipment. I bought the insta 360 x5 essentials bundle and wanted a camera mount or clamp that I could use with my canoe, and I was under a significant time crunch. The manager who helped me immediately (I feel terrible that I can't remember her name now but she was working on Saturday, the 13th of June, she is blonde, pretty, and has very nice manicured nails) ....anyway, she made an incredible and lasting impression. She greeted me warmly, had a genuine smile, and approached helping me with enthusiasm. It was very clear she wasn’t just going through the motions — she truly wanted to find a solution. Although Best Buy did not have the item I needed, she went far beyond what was required. She used her personal phone to call multiple other locations / businesses to try to locate one, and she involved another employee in the search as well. She continued brainstorming options because she understood that I was trying to get ready for an important trip and had limited time. What stood out most was her attitude. Some people help because they have to; she helped because she genuinely cared. Her patience, positivity, and willingness to go above and beyond were exceptional. I imagine she is someone who has likely experienced the stress of trying to get everything done before a major event or trip, and that empathy showed in the way she treated me. She made a stressful situation feel much easier. It is very clear why she is in a leadership role. She represents the kind of employee any company should be proud to have — someone who creates a positive experience and leaves customers remembering the interaction long after they leave the store. Please ensure she receives recognition for the outstanding service she provided. She is truly an asset to Best Buy. Thank you, Veronica

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