Best Buy

Reviews

• KF

  Krysteena Flanagan

  1 day ago
  5.0
  Sadik was very helpful and nice employee excellent customer service skills thank you.
• VM

  Viacheslav Martynov

  2 days ago
  1.0
  Wasted 20 minutes waiting just to be able to spend my money on the phone. Just hand me the box and take my money. Apparently this is too difficult. Absolutely unacceptable.
• JS

  Jason Scott

  6 days ago
  5.0
  I want to recognize the outstanding customer service I received at Best Buy, particularly from manager Anita and, especially, Vinh. I experienced a miscommunication that needed to be addressed, and Vinh took the time to listen, understand the situation, and make things right. What really stood out was that he didn’t simply correct the issue and move on. He went above and beyond to turn the situation into a positive experience and made me feel genuinely valued as a customer. Anita also deserves recognition for her efforts and for ensuring that the situation was handled properly. It’s easy to appreciate good customer service when everything goes smoothly, but what truly makes a difference is how a company handles things when something goes wrong. Vinh demonstrated professionalism, care, and a genuine commitment to customer satisfaction. Thank you to Anita and Vinh for making this a great experience. Employees like these are a real asset to Best Buy, and their efforts deserve to be recognized!
• AF

  Anna Farah

  Sep 29, 2026
  2.0
  Honestly the customer service is so effortless, 80% of the employees are so slow and don’t offer the help that you usually need in a electronics store.. they’re not knowledgeable enough regarding different devices and that’s not a good look because this isn’t a grocery store. I don’t recommend coming here if your upgrading any device or looking to buy new devices. The other locations are much better.
• MB

  Matte Black

  Sep 24, 2026
  2.0
  Thoroughly disappointed with my experience at the Best Buy in Orleans. The pricing and organization of the store were extremely frustrating. Items were displayed and advertised at prices that did not match what was actually being charged, and it became clear that the store was not properly updated with the correct pricing. When I brought these discrepancies to the attention of staff, the response was essentially that it was the customer's fault for moving items around and that the displayed price wasn't necessarily something Best Buy was responsible for. That is a pretty disappointing attitude toward a basic retail responsibility. What made the experience even worse was the price-match situation. Best Buy prominently advertises its price-match policy, and I've had experiences at other Best Buy locations where associates were willing to actually work with customers on legitimate price-match requests. At this location, however, I couldn't even get a clear guarantee that they would honour the price match. If a company advertises a policy, customers should be able to reasonably expect that policy to be applied consistently across its stores. The lack of staff was also noticeable. There were times when there simply weren't enough associates available to help, which made an already frustrating experience even worse. I've been shopping at Best Buy in Canada for years, and honestly, I remember when Best Buy had standards. There was a time when walking into a Best Buy meant you could expect organized displays, accurate pricing, knowledgeable employees and a company that actually seemed to stand behind the experience it was selling. Unfortunately, that was not what I experienced at the Orleans location. I left feeling like getting help was an inconvenience rather than something the store was there to provide. Management hid in the back and sent the employee back and forth and the employee went back and forth which was frustrating. Thoroughly disappointed. I really hope Best Buy Canada takes a serious look at the customer experience at this location, because this isn't the standard I remember Best Buy having in Canada.