Best Buy

Reviews

• RS

  ramjot singh

  5 days ago
  5.0
  Great experience at Best Buy! They have a wide selection of electronics, gadgets, and accessories at competitive prices. The store is well organized, and the staff is helpful and knowledgeable. Highly recommended for anyone looking for quality electronics and great service!
• VS

  Vikram Sumer

  5 days ago
  1.0
  Extremely poor customer service. Sales Ross are talking and on their phone and not even answering. I requested for a sales rep. Waited. 15 min. No one showed up and the same sales people are laughing and chit chatting.
• AK

  Anan Khayyat

  Sep 27, 2026
  1.0
  Apparently the customer is wrong before the conversation even starts. Very disappointing experience at Best Buy Oakville, 2500 Winston Drive. I brought back a Segway lock that broke after my kid’s scooter simply fell to the ground on its first use. Instead of acknowledging the possibility that a security product could simply be defective or poorly made, the associate refused to accept that explanation. Then her manager joined the conversation with an impressive “I already know exactly what happened” attitude. Without witnessing the incident, he seemed determined to convince me that the lock had been misused and must have been open when it fell. My kid, who was actually there when it happened, confirmed that the lock was NOT open. Apparently, firsthand information was less valuable than the manager’s theory. What bothered me most wasn’t even the disagreement—it was the determination to win the argument instead of listening to the customer. There was little interest in considering that the product might simply be defective or low quality. If customer service means arguing hard enough until the customer gives up, then congratulations — mission accomplished. I came in expecting help with a broken product. I left the broken product and a very poor impression of Best Buy’s customer service.
• KS

  Katie Tight [Staff]

  Sep 27, 2026
  5.0
  I needed a new computer and a young man in the Chromebook area was able to help me figure out which one was best for my needs. I got in an out so quickly and am so happy with the quality of the computer he helped me choose. It is perfect!
• ME

  Mohamad El-Najami

  Sep 10, 2026
  1.0
  As much as I love this place, but what happened yesterday was embarrassing and disrespectful. I’ll be dealing with staff member personally later. I was shopping for earbuds before going to the gym and had my gym bag with me. If it was the first or second time me in this place, I say it’s all good but the same staff sees me almost from time to time. Now I do my research myself and knew more than staff member but he insisted on helping me. Although 40% of his knowledge about earbuds is wrong, but I didn’t want to embarrass him and correct him. I let him finish. I said I’m just browsing for one I could use at gym time. After that, 3 blue shirts were all on the same aisle as I am, just staring at me like creeps. Firstly, give me wrong knowledge abt earbuds is bad promotion and advertising. I do my own research because usually no one is there most of the time. 2nd, false accusation is illegal and staff made look like I was stealing. I offered them to check the bag but they declined in doing so. I’ll be sure to make this go viral. Customers service is basically nonexistent and act like they help but they really don’t.

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