Best Buy

Reviews

• SM

  Steluta Mazilu

  Jun 26, 2026
  5.0
  We visited this Best Buy location on June 20 looking for a computer monitor. Payman noticed us right away and asked if we needed help. He approached us with a warm smile and was very professional. He was knowledgeable, listened to what we needed, and helped us choose the best monitor for us. The item was not in stock, and he kindly offered to order it for us. Since we planned to visit another store, we didn't order it at that time, but we ended up buying the exact monitor he recommended. Employees like Payman deserve recognition. Thank you for making our experience seamless.
• HK

  Husni Khuffash

  Jun 25, 2026
  1.0
  I visited West hoping to buy a premium wireless dash cam. My question was very simple: which is the best model that doesn’t require wiring into my car’s electrical system? I waited over 15 minutes for someone to help me. I asked more than two employees, and each one said they were trying to find someone. Eventually, they sent an employee from the appliances department, who sells refrigerators and freezers—not someone knowledgeable about dash cams. When I explained what I was looking for, his response was, “If you do your research first and tell us which model you want, it will be easier for us to help.” I honestly couldn’t believe that was the answer. If customers are expected to research everything themselves, then what’s the value of coming to a premium retailer and paying premium prices? I came expecting expert advice and product knowledge, but instead received no meaningful support at all. This was one of the worst customer service experiences I’ve had. The staff had no knowledge of the products they were selling, and the overall experience was a complete waste of time.
• CD

  Cat Dad

  Jun 22, 2026
  1.0
  Never trust an employee with headset compatibility questions. I was sold a headset an employee guaranteed worked on my PlayStation. It ended up being a model specifically designed to NOT work with the console and only for Xbox. When I brought it back they gave me attitude since the headset was opened and they told me they could only return or exchange if it was defective. I called Amex right in front of them and Amex instantly approved my chargeback. Disgusting behaviour on Best Buy’s part. Enjoy the chargeback hit.
• OA

  O'Krom Ash

  Jun 17, 2026
  1.0
  bestbuy in general hasn't been the same for awhile now. Product quality and service plummeted so, I avoid as much as I can. I needed a phone for my daughter's birthday gift and came to this one as it's close to my office and no rep was available. At one point, 2 reps were with one customer. I decided to walk around a bit to waste time but it was just useless and I left. I ended up going directly to the mobile company shop and got what I needed.
• MA

  Moustafa Abdellatif

  Jun 16, 2026
  5.0
  If I could give this store 10 stars, I would! Mohsin is the person to see, he is always incredibly helpful, knowledgeable, and responsive to any questions I have. The entire staff (Parth) is friendly, welcoming, and genuinely eager to help. It’s refreshing to walk into a store where everyone greets you with a smile and goes out of their way to provide excellent customer service, something that’s becoming harder to find these days. Every visit has been a great experience, and I keep coming back for advice and support both before and after my purchases. A big thank you to Mohsin, Angela, Parth and the entire Best Buy team for consistently delivering outstanding service. Highly recommended!

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