Best Buy

Reviews

• CR

  Claude Albert Romero

  5 days ago
  1.0
  The place is nice but I'm sorry to say that their customer assistance procedures isn't as exceptional as the other stores. I have been to this location a couple times but never have I experienced anyone proactively take time to walk customers to the items of interest. They usually just walk pass you and won't even bother to leave the counter even though there's like 3 to 5 people in there doing nothing. I would extend a few miles of help to customers with kids or people that has needs if I were the business, but unfortunately people in this store does not seem to practice that level of standard and it's just kind of sad since it supposed to be a family friendly store. Thank you very much
• UM

  Uros Mirkovic

  Aug 23, 2026
  5.0
  The sales team in the tv section, specifically the LG section are top notch. That whole team, especially Johnny, are respectful, knowledgeable and incredibly patient. Top notch crew.
• AB

  Anton Bessonov

  Aug 19, 2026
  1.0
  Last December purchase bits pro 2 headphones, very expensive headphones $,400 I have the membership and It helps me save money on a warranty.. So I did I wanna purchase the warranty for these headphones too. And I was telling the cashier that I wanted to purchase it, she did some manipulation. I was 100% sure that she applied the warranty, but apparently she didn't . 5 months down the road, the headphones broke down. And now I have $400 best headphones, broken not working.And no warranty from the best, buy.What a great store thank you very much
• AN

  Amy Nar

  Aug 8, 2026
  5.0
  ⭐⭐⭐⭐⭐ Exceptional Customer Service – Highly Recommended! I would highly recommend this Best Buy location! I had visited this store about 3–4 months ago to purchase a few items. Although the Oakville location is farther for me than the Mississauga stores, I was so impressed with the customer service I received during that visit that I specifically chose to come back to this location for my recent phone upgrade. In the Mobile Department, Talha was exceptional. He was extremely knowledgeable, patient, and explained everything clearly. Even after my purchase, when I had additional questions, Talha was very helpful and took the time to make sure everything was understood. His customer service was outstanding. I also received a call from Pierre, the manager, regarding a separate concern, and I was very impressed with how professionally and personally he handled it. He genuinely listened to my concern, took the time to address it, and made me feel that customer satisfaction was truly important to him. I really appreciated him taking the time to personally reach out and make sure the matter was addressed. It is not often that you find a store where the service is consistently this good. The fact that I was willing to drive farther and choose this location over one closer to me says a lot. A big thank-you to Talha, & Pierre.. You have created a store where customers feel valued and well taken care of. I would definitely recommend this Best Buy location to anyone looking for knowledgeable staff and exceptional customer service.
• FA

  Fadi Algrgos

  Aug 8, 2026
  4.0
  I went to Best Buy in Oakville, as I usually do, to shop and purchase some items. This time, I went specifically to buy a Best Buy gift card for a friend. I went to the customer service/cashier area and spoke with an employee whose name I believe starts with the letter N. She may be a new employee, and I understand that everyone has to learn, so I was patient and tried to explain what I needed. I asked her if I could purchase a Best Buy gift card. She told me that Best Buy does not sell its own gift cards. She then took me to a stand filled with different gift cards, including Amazon, Walmart, PlayStation, and many others, and told me that these were the gift cards they had available, but that Best Buy gift cards were not sold there. I told her that, as far as I knew, Best Buy stores do sell their own gift cards. She still told me that they did not have any. She eventually asked another employee, who confirmed that they did in fact have Best Buy gift cards—and they actually had plenty. Another employee then had to assist her because she also did not know how to activate the gift card. My concern is not that an employee may be new or need help. That is completely understandable. My concern is that an employee working directly with customers was not aware that Best Buy sells its own gift cards and had apparently never processed one before. This was a very simple purchase that should have taken only a few minutes, but it became a confusing and unnecessary experience. I hope Best Buy management will put more attention into employee training, especially for staff working in customer service and at the checkout. Employees dealing directly with customers should have a basic understanding of the products and services the store offers. I have been shopping at Best Buy regularly, which is why I was surprised by this experience. I hope management takes this as constructive feedback and improves the training and customer service experience at this location.

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