Apple Upper Canada Mall

Reviews

• RA

  Ryan Ackles

  5 days ago
  1.0
  Apple might be one of the worst products in the world. They constantly change things not only for the worst, but completely outside what you know. So it’s next too impossible to do things you used to know how to do. Garbage
• KD

  Kerri Dunlop

  Oct 7, 2026
  1.0
  Do not buy your apple products here. Terrible experience. I cried multiple times after leaving the store. When I said I was interested in upgrading to the iPhone 18 pro from the iPhone 12 that I had, I was met with a sales person who just started to ring up the purchase, she didn’t tell me about the phone or show me how it works. Then when I asked to get the phone set up, I was left alone at a table to do it myself. When I asked for help to set up the SIM they told me they couldn’t help and I had to go to Bell to get it sorted. They told me to leave to get it set up, which I did and the whole restoring got messed up. I ended up going to the Markville Apple location to get it fixed and they were amazing and actually helpful. Overall, when you’re paying that much for a device, the experience should be supported and positive. I was very disappointed and very upset because I was neglected and left feeling like I was expected to know how to do it all myself. I haven’t set up a phone in 6 years!
• LL

  Livio

  Oct 4, 2026
  1.0
  Wanted to replace my battery on my iPhone 11. Booked an appointment. I found that the employees working at the “Guinness Bar” to be condescending, haughty, and supercilious. All I got was attitude, telling me my phone is 7 years old, it’s full of rust, it’s bent etc., just a bunch of rude snobs, treating and speaking to me like an ignorant person who is too dumb to know that I need a new phone. They kept telling me my phone was old. all I need is a new battery and to get one I needed to go back the next day. You see they told me they didn’t have time to replace my battery on Thursday at 7 pm after I booked an appointment to replace a battery. I had to come me back the next day at 10 am. To just be subjected to the same condescending attitudes. Not only when I picked up my phone 2 hours later, two employees were arguing on who is going to take care of me, right in front of me making me very uncomfortable. After all that I had to go spend 40 dollars to buy a screen protector because they took it off the night before and never returned it back and then told me they don’t have ones that fit my phone because my phone is to old 🙄
• RG

  Randolf Review Guru

  Oct 2, 2026
  5.0
  This is a very nice Apple store. They have a lot of products that you can try and things aren't really like locked down. So you can like pick up the phone and the staff are very friendly and helpful and they work pretty quickly. I got the iPhone 18 pro Max here when it first came out
• PK

  Parveen Kumar

  Sep 6, 2026
  1.0
  ⭐ 1 Star - Extremely Disappointing Experience I wish Google allowed negative stars, because this experience was beyond frustrating. My brother gifted me a MacBook Neo. The box was completely unopened, and I went to the store for one simple reason: I wanted to exchange it for a different color. The color I wanted wasn’t available in the store, so we were prepared to order it online. Jasmine was assisting us, and we clearly explained that this was a gift and that we wanted to exchange it for another color. However, instead of explaining the refund options or confirming how I wanted the funds handled, she processed the refund directly back to my brother’s credit card, without my acknowledgment or consent. I was shocked. We were standing there specifically because I wanted to get another MacBook in a different color. Yet I ended up walking out of the store with nothing, while the money was sent back to my brother’s credit card. This has now put me in an extremely uncomfortable and embarrassing situation. I have to go back to my brother and explain why the money for the gift he gave me has suddenly been refunded to his card. What should have been a simple color exchange has created completely unnecessary emotional stress. What is especially frustrating is that Jasmine knew we were there to make another purchase. Why wasn’t the refund process explained before completing the transaction? Why wasn’t I asked how I wanted to proceed? At the very least, I should have been clearly informed that the refund would go directly back to the original payment method. I spoke with the manager, but unfortunately, there was no meaningful solution offered, only repeated apologies. Saying “sorry” after the transaction has already been processed doesn’t resolve the problem. This was a terrible customer-service experience from start to finish. I will not be returning to this location, and I strongly recommend that anyone making a return or exchange here carefully confirm exactly where the refund will go before the transaction is processed. Very disappointing experience, especially for something that should have been a straightforward and stress-free gift exchange.

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