Best Buy

Reviews

• BS

  Be Joyous Show

  Aug 20, 2026
  5.0
  Thanks to Samea, I had a wonderful service while at this location. She is extremely knowledgeable, patient and had a happy attitude. I literally went looking for her for my 2nd device. I highly recommend Samea's services to everyone.
• AW

  Ayushi Wasal

  Aug 17, 2026
  5.0
  Amazing Customer Service ⭐⭐⭐⭐⭐ I had a wonderful experience at Best Buy, and I especially want to thank Samea for all her help. She was extremely kind, patient, knowledgeable, and professional. She took the time to understand what I needed and helped me with everything from start to finish. Samea went above and beyond to make sure I was completely satisfied. Her friendly attitude and excellent customer service made my experience so much easier and better. I truly appreciate all her help and support.Thank you so much, Samea! You are amazing! Highly recommend her to anyone shopping at Best Buy. ❤️⭐⭐⭐⭐⭐
• TT

  Tracy

  Aug 5, 2026
  5.0
  Best experience ever as we purchased a phone for my older parents. Good advice from thr sales team, Nin (hope I got it right). She was patient and shared good informtion. She answered all the questions and did not pressure my parents. She brought Arun, a brand new Geek Squad team member to help answer questions. He did a great job of setting up and showing the older parents how to use it. A great experience with everyone. Thank you. I would definately come back.
• AA

  A

  Aug 2, 2026
  1.0
  Extremely disappointing and terrible experience 👎🏻👎🏻at this location. I came here very excited to purchase a new laptop, but unfortunately, my excitement was completely ruined because of the way I was treated by an employee named Niki. She pressured me into getting a membership instead of simply explaining it and letting me decide. I was short on time, so I agreed yesterday, but I came back today to cancel it because they had not even started working on my laptop . Today manager told her employees to reset a new laptop just to took more time or I wasted my 1 hour in store . Brand new laptop reset omg 🫤🫤🥲just because I wanted to cancel my membership. Omg This is absolutely unacceptable and feels like customers are being pressured into paying for services they don't want. I will NEVER visit this location again and definitely will NOT recommend it to anyone. THiS COMPLAINT IS ONLY REGARDING NIKI AND MANAGER SHIVITA . Others employees are good 😊. Seriously turned my happiness into disappointment 🫤🫤🫤🫤🫤 I tried to click on the link which you mention in reply but I am unable to open it . Kindly provide me information I want to have conversation with higher management
• JG

  Jess Gray

  Jul 31, 2026
  2.0
  I went in on July 20th to buy a laptop that was on sale. The manager told me she wouldn't sell said laptop to her family and to come back on the 30th to their vip sale and booked me an appointment. When I arrived I told them I needed a very simple laptop to keep records. It is not for gaming or streaming, just keeping records I gave my total price I wanted to pay for the laptop. Before even showing me anything I was bombarded for nearly 20 mins about how I needed to get the geeksquad protection they were pushing on either a 3 year warranty $300 or monthly subscription at $20 per month. When it was finally time look at the laptops, we looked on the service persons phone. I chose one and was told that it was sold by a third party and not a good idea because it wouldn't be protected by geeksquad. Then when I chose one they had in-store, I was again told that they wouldn't sell that laptop to their family member. They "recommended"( insisted) I get one that was double the price I wanted to pay and that a 3 year warranty was absolutely needed. I explained the total amount they quoted for their recommended laptop was literally more than Double what I wanted to pay. The aggressive pushing of the geeksquad service and attempt to upsell me a laptop double what I told them I wanted to pay, was so overwhelming I had to walk out. I am very disappointed in this entire interaction with Best Buy. Going forward any purchase I may make with best buy will be done over the website.