Best Buy

Reviews

• JW

  Jerryy Wangg

  3 days ago
  5.0
  Today I visited your Markville store and met one of your customer service staff Sanjeen. He quickly identified the problem with the product I bought at another store and helped me try to resolve it. He also gave me the best advice, allowing me to resolve the issue smoothly. His professional knowledge and customer-centric attitude made me feel very fortunate to have met him, and I am very grateful for his help. His performance has given me more confidence and satisfaction, and I will definitely choose your store first for any future product purchases. Thank you again, Sanjeen.
• CR

  Carrie Rodrigues

  4 days ago
  5.0
  Came in not knowing exactly what I was looking for but had the most amazing help from Harris. He was busy but stopped what he was doing and even though he said he wasn't a sales rep, made sure I was able to buy what I needed. True customer service!
• CJ

  Calvin Jia

  6 days ago
  1.0
  I wouldn't recommend this location if you are looking for a phone plan. I was ready to purchase an annual pre-paid plan via this location with Chatr. The Asian sales rep told me they don't sell Chatr. I knew he was lying because I purchased the same plan for years for my parents. I guess he will not or will get a low commission from a pre-paid plan? I didn't argue with him. I walked away and brought my business to another BestBuy.
• NK

  Natali K

  6 days ago
  1.0
  The most ridiculous location, I would say. Customer service reps look like fishes in the aquarium and barely can answer any basic questions or suggest the product. I don't know what are they even doing there...just existing, I guess We had questions regarding laptops, those guys were surprised that operating system can be washed away🤣 are they even qualified to work there? Disgusting...
• KW

  Kam W

  Oct 4, 2026
  1.0
  I bought a Google Pixel 10 online when sales. I got it with a dent on the phone (see photo). I went to Bestbuy and asked for exchange. The sales agent after talking to the manager said "this is supposed to be on the phone". I just laughed. And there is no stock to exchange. I can only asked for refund. Update after owner response. I chated with Bestbuy the date I wrote the review. The conclusion I got from the agent is: She said when there is stock, I can order and the chat back with them so that they see what they can do on their side. So no promise, no rain check, no documentation. Why should I take the trouble to do something like that. I left a letter with them to the management. She only said she will keep on file so that next when I call they will have reference. So most probably it will not in the hand of top managment. No way I will go back to Bestbuy