Apple Markville Shopping Centre

Reviews

• KR

  kasra rahnamafard

  6 days ago
  5.0
  I just want to say a huge thank you to Iris at Apple Markville. She was incredibly helpful and genuinely took the time to help me with everything I needed. She was patient, kind, and very knowledgeable, and I never felt like she was rushing me or just trying to get through the interaction. I really appreciate how much time and effort she put into helping me and making sure everything was taken care of properly. It’s honestly not every day that you come across someone who is this helpful and actually cares about the customer experience. Iris was amazing from start to finish, and I’m really grateful for all her help. She definitely made my experience at Apple Markville much easier and better. Thank you so much, Iris!
• MM

  M M

  Sep 2, 2026
  1.0
  I would like to provide some feedback about the customer service at the Apple Store. When customers are considering spending thousands of dollars on an iPhone, such as the iPhone 17 Pro Max or the upcoming iPhone 18, we expect the Apple Store staff to be knowledgeable and able to provide accurate information about the products. Unfortunately, when I asked questions about the iPhone 17 Pro Max and the iPhone 18, I was repeatedly told, “I don’t know.” I understand that employees may not have information about products that have not yet been officially released, but there should be a better way of responding to customers. Staff should be able to explain what information is officially available, what is not known yet, and where customers can find reliable information. We are spending thousands of dollars on Apple products, and we deserve clear, professional, and accurate customer service. Simply saying “I don’t know” without providing any further assistance is disappointing and makes it difficult for customers to make an informed purchasing decision. I hope Apple will provide its retail staff with better training and resources so customers can receive the level of service and product knowledge they expect from Apple.
• BS

  B Sarpong

  Aug 26, 2026
  1.0
  If I could give this location zero stars, I would. I had an extremely frustrating experience trying to get a camera issue resolved on my phone, which is still covered under the limited warranty. On my first visit, I waited two hours for a diagnostic that took approximately two minutes. When I initially explained the camera issue, the sales associate tried to convince me that the camera quality was normal. A quick comparison with the store demo proved otherwise. Because it took so long to get someone to assist me, the store was closing within about 20 minutes of my initial visit. I was told that I would not need an appointment if I returned. Rather than risk another wasted trip, I proactively booked an appointment with a technician for my second visit—which should have been recommended to me in the first place. When I returned, there were approximately 20 associates on the sales floor, yet the store felt completely disorganized and customers were largely left to fend for themselves. The associate I initially spoke with didn’t approach me; they only acknowledged me after we made eye contact. I was once again being directed through the same process I had already gone through, despite having an appointment. Had I not been proactive and made that appointment myself, I would have been put through the same cycle all over again. The service was slow, communication was poor, and there seemed to be very little interest in helping customers unless they were actively purchasing a phone. And then came the final part of the experience. I returned to pick up my phone at approximately 8:30 p.m. Not a single employee acknowledged me. The only person who acknowledged my presence was the security guard. I eventually had to get up and ask an associate whether my phone was ready. After asking her, I then had to ask a second associate the same question. I waited another 15–20 minutes, only to be told that they didn’t have the part required to repair my phone in the first place. This was incredibly frustrating. If the required part wasn’t available, that should have been determined and communicated before I spent hours waiting and returned to the store to pick up my phone. Instead, I was left waiting and ultimately told something that could have been communicated much earlier. Arrival: 4:45 p.m. Departure: 9:25 p.m. Phone: Still not repaired. That’s approximately 4 hours and 40 minutes of my time spent dealing with an issue that remains unresolved. For a company that prides itself on customer service, this was one of the worst retail service experiences I’ve had. I expected better, especially for a warranty issue. At this point, I’m seriously reconsidering whether I want to remain with Apple at all. I shouldn’t have to spend an entire evening at a store just trying to get a legitimate warranty issue addressed.
• JH

  Jessie Ham

  Aug 22, 2026
  1.0
  I was very disappointed with the service we received at the Apple store. We had already purchased two iPads today at about 4-5 pm (the two employees who helped us were very nice and helpful!), and we decided to look at Apple watches while we were leaving. When we asked for assistance, the Asian female employee (curly hair, had a sweater draped over her shoulders, shorter) who had greeted us upon entering rudely told us that we should have told an employee everything that we were looking to buy instead of bothering her multiple times. (This was our second time speaking to her.) Although her concern was reasonable, there was definitely a better way to convey it to us, and we left afterwards. Her attitude may have been more understandable if we hadn't purchased any items and were constantly pestering her, but this was only the second time we spoke to her, and we had already spent over two thousand dollars. It is completely normal for a customer to decide to purchase another item during a visit, and it is incredibly disappointing to be treated this way. I hope Apple will take this feedback seriously and make some changes within their store.
• DW

  Dfunk willy

  Aug 13, 2026
  5.0
  Went to the Apple Store in Markville mall to replace a battery in my iPhone. As soon as I entered i was greeted by an Apple associate, she checked me in for my appointment and directed to seat at a table. Within minutes an Apple associate named Di came to meet me and reviewed appointment. He was very friendly and knowledgeable, he listened to my concerns with my phone and reviews options I could choose to address these issues. He was never pushy and he didn’t try to sell me on any unnecessary products or service. A very honest person which is very reassuring nowadays. I elected to proceed with the battery replacement. He ran through some diagnostics on my phone, made sure I backed up my data to the iCloud and explained how the process worked. He told me to come back within 1.5 hours and it would all be done. When I returned back, as promised my battery replacement was completed and my phone was ready. The checkout quick and easy. Overall, my experience was amazing, the interaction with the Apple Store Reps was very pleasant and completed on-time as promised. Best of all, my phone is working back like new again for a minimal cost of $120 and I didn’t need to spend $1200 - $1700 on a new phone. I highly recommend the Apple Markville store. 5 stars! ⭐️⭐️⭐️⭐️⭐️

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