Best Buy

Reviews

• SB

  Scott Bennett

  4 days ago
  1.0
  Visiting my mom for Thanksgiving I noticed her TV had some burnt out patches on it that she says had been there for a little while. Unfortunately her 4 year warranty had expired just a few days ago when I went to put the claim in. Obviously I understand yes it's expired but you would hope for a little empathy and effort from customer service and the manager I talked to in store. Instead, he was incredibly quick to dismiss me and say there's absolutely nothing they could do or corporate would be on them. Right after, instead of talking about repair options he immediately and tastelessly pitched that we could go buy a new TV and put their fancy new SIX year warranty on it. Pretty funny. It's really unfortunate to see corporate greed taking over this aggressively. Stand behind your products and treat your customers like people.
• KB

  Katelyn Boone

  6 days ago
  5.0
  Karl and CJ were incredible! I purchased a new iPhone from this location and I couldn’t have done it without these two. Their expertise, willingness to help and personality made the experience so much more than just buying a phone. Karl and CJ have forever imprinted on my Best Buy experience and I will always recommend them to anybody looking for anything needed from Best Buy. So grateful for both of them! Thank you both SO much for everything!
• SC

  Sreeja Chengalath

  6 days ago
  1.0
  I had a very disappointing experience at this Best Buy location. I bought a charger for my laptop and asked if there was an outlet where I could test it. I was told I would have to go home to try it and return if it didn’t work, so I went to the nearby Starbucks to test it and then came back. Luna handled both the purchase and the return. The customer service felt dismissive and unwelcoming: there was no warmth, empathy, or willingness to help. I also saw several staff members standing around while customers were waiting to be helped at checkout. This experience left me with the impression that customer satisfaction is not a priority at this location. I hope management takes this feedback seriously and addresses both the service and checkout experience.
• DD

  D Dathan

  Oct 2, 2026
  1.0
  Extremely frustrating experience. I and my gf purchased a $1,500 TV from Best Buy, only to get it home and discover that the screen was broken. I also spent around $50 on transportation and installation-related expenses. I was willing to return the TV, but Best Buy was unwilling to do anything about the extra costs or inconvenience. The associate, Luna, was also very dismissive and showed no concern when I explained the situation. Not even a simple apology. Defective products can happen, but customers should feel supported when things go wrong. Unfortunately, that was not my experience with Best Buy.
• SS

  Sonia Sibi

  Oct 2, 2026
  1.0
  Very disappointing experience with Best Buy. I purchased a $1,500 TV and spent another $50 on transportation and installation. After bringing it home and unpacking it, I discovered it was broken. I agreed to return it, but Best Buy refused to cover my additional expenses or offer any compensation for the inconvenience. The associate, Luna, showed no empathy or apology and simply responded “okay” when I explained the situation. Products can be defective, but customer service matters. After spending $1,500, I expected much better support and accountability from Best Buy.

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