Apple Masonville

Reviews

• JK

  John Kristensen

  3 days ago
  4.0
  They were unable to solve my problem! A system data size on my iPhone of more than 140gb. Strange and since none of their online solutions described that more 50 gb had never been seen, they had no idea of how to solve it. Even a hard reset and installation from the cloud only re-created the issue.
• AP

  AK Productions

  5 days ago
  5.0
  Brandon took really good care of me and helped the me through the service. I highly recommend you talk to him! Keep up the brilliant work Brandon!
• GZ

  Gloria Zhou

  Jun 18, 2026
  4.0
  Over priced iPhone. Service was ok but pressuring you to buy an iPhone. Overall, experience was great.
• SD

  Satinder Doll

  Jun 13, 2026
  1.0
  WARNING!!! Please do not get your iPhone fixed from here. They tried to replace my iPhone 13 Pro battery and the technician in Genius Bar slipped the screw and made the iPhone unrepairable. Now I cannot get my battery replaced as I cannot open my iPhone. I personally think they did it on purpose as selling a new iPhone is much more profitable than to fix an old one. If I could give them a 0 star review that would be much more accurate.
• DD

  DEMA

  Jun 10, 2026
  1.0
  This Apple Store has me going through a 3 days hell waste of time. First off, I came in Tuesday jun 9 afternoon asking for a screen repair of my expensive iPhone 17 because I have the expensive insurance. They make me sit for about 40 minutes to get a technician and when he finally came he tried to dizz me for not having iCloud because I was doing my backup on google fotos, and proceeded to run diagnostics for 5 minutes and tell me they could not repair that day and that I had to come tomorrow. I just came in today, the day after, Wednesday jun 10 in the afternoon at about 4 pm. They made me wait again just to receive my phone to repair it because they already ran the diagnostics. After waiting all afternoon for them to finish the repair at almost 9 when the mall closes, a girl tells me that they need my id to give my phone back but nobody told me that. I offer to show my id on my phone and the girl tells me she can ask the manager, she walks to the manager and the managers answers the girl with a sarcastic tone that she can handle it, walks to me and just says that I have to come back tomorrow and that they open at 10 in the least customer service way and most I don't care about your problems way. I tried explaining that I work overnights and I need to get an uber to work and she did not even answer anything about that and just walked away from me and went to hide in another table instead of facing me and telling me they messed up. How is a manager behaving this way? what does this say about apple and who they hire? people spend a lot of money on this and the stores should be held to the same standards. I have been a loyal customer for years I bought the new phone and the insurance and I get treated like this. I left because I know the store had to close soon but I am leaving this message in deep disappointment. I had to go home without my phone after waiting hours at the mall for it, when I could have even gone back home for my id. Employees messed up and the manager is completely unprofessional. The customer service in this store was so bad it makes me wonder if I should keep being an apple customer because I do not feel valued at all. Now I have to come back to the mall tomorrow, I work full time at night this is ruining my schedule.

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