Best Buy

Reviews

• JF

  Jessica Fanjoy

  Oct 7, 2026
  2.0
  Came in to buy a Garmin watch. I walked the entire store to find an employee to open the case. I found 3 employees all helping customers. Totally reasonable. I waited at the cash to ask for help. The woman I spoke to told me she would call someone to open the case for me. We waited another 5 minutes. A male employee walked toward us, but was clearly going to walk past without asking if we needed help. I had to prompt him to open the case for us. It was a very frustrating experience.
• JD

  Jamie Van Dusen

  Oct 1, 2026
  1.0
  Extremely disappointing return experience I purchased an Apple Watch through Best Buy Marketplace that arrived defective. I returned it through the Best Buy Kanata store and have an official Best Buy/Geek Squad Proof of Return. Unfortunately, this turned into an unbelievable amount of work just to get a refund. My return sat at the store for approximately six days before I had to go back and retrieve it and get it moving through Purolator. After Purolator accepted the return, they contacted me because the destination address was incomplete/incorrect. Purolator told me that Best Buy/the shipper had to correct the address and that I could not do it myself. I repeatedly contacted Best Buy and the Marketplace seller trying to prevent the shipment from becoming undeliverable. I even repeatedly asked the seller for their correct return address — and at one point they responded by sending me my own home address. The parcel ultimately became undeliverable and was returned to sender. Meanwhile, I have spent hours on phone calls and emails with Best Buy, Purolator and the Marketplace seller trying to resolve something that should never have become my responsibility. What is particularly frustrating is that I have a Best Buy Proof of Return. I returned the defective product using the process I was given. I should not have to track parcels across Canada or coordinate communication between Best Buy, Purolator and a Marketplace seller simply to receive my refund. The individual employees I have spoken with are not necessarily the problem — the problem is a return process that has completely failed to take ownership when something goes wrong. I have asked Best Buy to issue my refund immediately, provide appropriate goodwill compensation for the extraordinary inconvenience, and review this Marketplace seller. I shop at Best Buy expecting the Best Buy name to mean something. This experience has seriously damaged that confidence.
• DD

  Danielle

  Sep 26, 2026
  1.0
  Easily the worst best buy ive ever been too! I had to ask 3 people for help and each one said they would get someone until the last person told me they would get a manager. I never asked for a manager. I asked for help with appliances. Ended up walking out after waiting 20 mins. Meanwhile a bunch of workers are walking around mindlessly and a couple at cash laughing and joking around. Do better Best Buy.
• DF

  Dalton Follis

  Sep 19, 2026
  2.0
  Lol. Some store employee in here is obsessed with me. Following me around the whole time i was in the store. Tested the theory by walking in circles just for the jokes of it. Manager, hello, you know who i am. You said 'hes just doing his job' over and over again when I called ya'll out with a laugh for following me. Here's the truth. No word of lie. Genuine sincerity... went to best buy to buy charging fast cables. On the business card. For my fast growing business. Im not only a customer. Im a repeat customer with a growing demand for electronics Stereotyped the wrong guy as a thief. You saved no money as I wasnt planning to steal. Earned a bad review for your effort. Seems like some misplayed cards... womp womp. Figure it out
• NS

  Nikita Seguin

  Sep 18, 2026
  5.0
  I went in two nights ago looking to get a new phone but I have a super tight budget, and certain requirements that I knew were going to be challenging for anyone to find so I had a friend do some research for me. They unfortunately didn't have the phone I went for but actually found me one that was a few models newer on a cheaper plan! Not only did they take the time to go through my list of wants in a phone but they were kind enough to do this right before they closed (I did not check the store hours prior to heading in!!). Shiv was the ypung man helping me who did a stellar job! The manager also found the kick ass plan! So overall a very enjoyable experience and I talked out with everything I had asked for in a phone and plan, and then some!!! Thanks guys!

Frequently Asked Questions About Best Buy