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Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
If I could give zero stars, I would. I visited my closest store (which is over 30mins from my home) to shop for a new tv. I spoke to a gentleman who provided me with specific information. As I was in the research phase of my purchase, I continued to other retailers to way all my options. Now I have further questions and apparently I am not allowed to speak to my store directly. Instead I get a call centre rep, not even in my own country, who refused to transfer me to the store, or provide a direct line phone number so I could reconnect with the gentleman I have already spoken to. Not to mention, she obviously who has no idea of the conversation I had with the store employee. USELESS!!!
I am expected to drive over an hour out of my way to accomplish what could be resolved in a 5 minute phone conversation.
So they just lost a sale and all of my future business. And in the era of social media madness, I will be sure to encourage everyone I know to shop elsewhere as well. In a world with multiple options...customer service is key. Obviously a factor in success Best Buy has failed to recognize.
AA
Amanda
Sep 25, 2026
2.0
Placed an order online and went in to pick it up. Waited in line for approximately 15 minutes. There was 1 person at the tills assisting a customer in getting an iPad set up from what I could see. There should be a dedicated area for service and a dedicated area for checking out/pick ups. If this wasn't something my daughter gave me the money for I wouldn't have even bothered staying
TT
Titan
Sep 25, 2026
1.0
Staff avoids you and lets you wander aimlessly. New layout is idiotic and confusing with the check out at the back. Always a couple ppl at the counters but somehow only one is ever working the checkout?! Store doesn’t open until 10am daily because apparently fully employed morning ppl don’t need assistance with electronics.
I get better customer service at yard sales.
Just a disappointing experience EVERY time I shop here.
What products does Best Buy in Chatham specialize in?
Best Buy in Chatham specializes in electronics including computers, mobile devices via Best Buy Mobile, TVs, home theatre, video games, and accessories.
What are the store hours for Best Buy in Chatham?
Best Buy is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
Does Best Buy in Chatham offer pickup and delivery services?
Yes, they offer in-store pickup, curbside pickup, and delivery services.
Can I reserve products online and pick them up at Best Buy in Chatham?
Yes, customers can reserve products online and pick them up in-store.
What payment options are accepted at Best Buy in Chatham?
They accept American Express, Android Pay, Apple Pay, Cash, Financing, MasterCard, and Visa.
Does Best Buy in Chatham provide technology repair and protection services?
Yes, in-house Geek Squad Agents can repair problems, protect devices, and offer monthly home or business memberships with extra perks.
Is Best Buy in Chatham accessible for wheelchair users?
Best Buy has wheelchair accessible entrance and parking, though it does not have a wheelchair accessible elevator.
Where is Best Buy located in Chatham?
Best Buy is located at 802 St. Claire St., in Pioneer Square, Chatham, ON, N7L0E8, Canada.
Are there any nearby places to visit before or after shopping at Best Buy in Chatham?
Yes, nearby places include Pioneer Square plaza, Starbucks for coffee, Stacked Pancake & Breakfast House for brunch, and Boston Pizza for casual dining.
How can I access services related to computer repair near Best Buy in Chatham?
Geek Squad offers IT and computer repair services nearby, providing a convenient option for tech support and repairs after visiting Best Buy.
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