Best Buy

Reviews

• JL

  jack lacroix

  1 day ago
  1.0
  I’m standing at the order pick up spot as I’m writing this. Nobody was here after waiting for a little bit so I pushed the button for an attendant and now I’m at seven minutes waiting. now we’re at 10 minutes. I walked by four young adults, sitting at a table, talking in the appliance room or section.
• LC

  Logan Craig

  Oct 5, 2026
  5.0
  Excellent customer service! The team here is super knowledgeable and eager to help. Great store experience all around. I would like to say thank you to the Best Buy team for the excellent customer service I'm making sure I was getting what I wanted
• YS

  Yash Sharma

  Sep 29, 2026
  5.0
  Attentive and helpful staff
• TW

  Tracy Wilks

  Sep 14, 2026
  5.0
  Recently purchased new phone and switched over four phones in total. What a fantastic experience with Rafiq. People like this guy make Best Buy look really really good!
• NR

  Naqi Raza

  Aug 24, 2026
  1.0
  I had a very disappointing experience at this Best Buy location while trying to resolve a defective PNY NVIDIA RTX 5080 GPU. The card failed to POST on my first installation attempt. On a later attempt it did POST, but the display went black and recovered several times. I contacted Best Buy support while still within the return period. I first spoke with Priscilla. She initially said opened graphics cards could not normally be returned. I explained this was not a change-of-mind return but a defective product. When we could not resolve it, I asked for a supervisor. About 10 minutes later, Priscilla came back and specifically told me I could take the card to a Best Buy store with my ID, receipt and original payment method and have the return/refund handled there. I still asked for a supervisor I then spoke with Alexandria, explained the defect, and she issued me a Purolator RMA return label. I therefore understood I could take the card to a Best Buy store or ship it using the RMA. Because this was an approximately $2,000 item and my return period was close, I chose to deal with it in person. The next day, I went to the Burlington location and spoke with manager John. I explained the defect, showed the RMA documentation and made clear this was not a change-of-mind return. John refused the refund, initially citing strict controls around opened graphics cards because of fraud concerns. I said I understood, but asked how that applied when I was openly reporting a defect and willing to let the store inspect or test the card for as long as necessary. John then said the location lacked the Geek Squad staffing or equipment to properly test it. When I explained that Best Buy support had issued me an RMA label and told me I could take the card to a store for the return/refund, John said support had made a bad call and told me something they should not have. I replied that, if so, that seemed like an internal Best Buy issue. I was asking Best Buy to honour what its own support team had represented to me. John also said an exchange might be possible. When I asked how that would work, he said stock was limited, he would have to check whether the same card was available, and if I wanted something more expensive he would have to see whether it qualified. He also said he could take the transportation liability off my hands by sending the card to Best Buy’s depot, but was not willing to issue a refund on the spot. Taken together, this left me concerned the situation was not being assessed as openly or neutrally as it should have been. Each time I addressed one concern, another limitation was introduced, giving me the impression the focus had shifted toward supporting the refusal rather than exploring options. Later, John reviewed internal notes from my support call and said acceptance of the opened card was not guaranteed. I explained that this was not how it had been communicated to me. Priscilla had specifically told me I could take the card to a store for the return/refund, while Alexandria had issued the RMA label. Rather than treating that as a discrepancy between internal notes and what a customer had been told, John questioned my credibility and accused me of lying. That crossed a line. I told him he was entitled to refuse the refund, rely on the notes or disagree with my recollection. He was not entitled to call me a liar. I asked him to apologize, and after further discussion, he did. I thanked him and asked one final time whether he would honour what Best Buy support had represented to me and process the return. He said no. I accepted his answer and left. To be clear, my one-star rating is not because Best Buy refused the refund. I understand managers sometimes have to enforce policy and give customers an answer they do not want. The issue is John’s conduct as a manager. A policy or notes dispute should have remained professional, not escalated into accusing a customer of lying. I hope Best Buy reviews this and provides John appropriate coaching on professional communication and conflict resolution.

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