Best Buy

Reviews

• EN

  E N

  6 days ago
  5.0
  Was skeptical when it took quite a while to get help with a phone as a lot of associates were busy running around. Isabel and Tarun were awesome and went an extra mile to find what we needed at another store and streamline the process when we go to pick it up. Saved the day after the old phone quit by surprise
• AS

  Alan Sencich

  Aug 13, 2026
  5.0
  Best mobile experience I've had anywhere. I've been with Fido for 10+ years and recently finished paying off my phone. I wasn't happy with my plan/bill so I figured it was time to shop around for a change. I had visited Fido in person, tried them on the phone and compared other carriers online. It wasn't until I saw Best Buy's latest offers on Samsung models that I figured it was worth a shot. I was helped by Vivek and Isabel and they could not have been more helpful and insightful. I told them my situation and they were able to get me the exact phone I was hoping for, switch my provider and lower my monthly plan by almost half. They explained thoroughly what discounts I was eligible for, how my trade-in worked and walked me through it all to where I felt really comfortable with my choice. Given my own provider couldn't even give me a callback within 5 business days, this was an experience I'm really grateful for and am walking away extremely satisfied. Thanks again to Vivek and Isabel, I'd recommend Best Buy & Best Buy Mobile to anyone when looking for a new phone or plan 100%.
• AT

  ankita tiwari

  Aug 6, 2026
  1.0
  I am beyond frustrated with the level of service I have received from Best Buy. This has honestly been one of the worst customer service experiences I’ve ever had. Over a week ago, my washer and dryer were delivered, but the delivery team didn’t even bring the water hoses, making it impossible to install the washer. To make matters worse, nobody came to install the appliances either. So now I have a brand-new washer and dryer sitting in my house that I can’t even use. I’ve been calling your customer service for the last four days, and every single call has been a complete waste of time. Nobody seems to know what’s going on. Every time I ask when the hoses will arrive or when someone is coming for the installation, I get the same vague response: “I don’t know.” Today, I spoke with your customer service representative, Erin, and unfortunately, that experience made things even worse. Erin was rude, dismissive, and seemed completely uninterested in helping. Instead of trying to resolve the issue or providing any meaningful update, she repeatedly said she didn’t know when the hoses would arrive or when the installation team would come. There was no empathy, no effort to find answers, and no sense of urgency. As a customer who has already waited over a week, I found her attitude extremely disappointing and unprofessional. I don’t understand how a company as large as Best Buy can deliver appliances without the parts required to install them and then leave customers waiting for over a week with no updates. It’s unacceptable. I’ve had to spend my time calling over and over again, only to receive the same useless answers. This entire experience has been stressful, inconvenient, and incredibly frustrating. At this point, I expect this issue to be treated as a priority. I want the missing hoses delivered immediately, my washer and dryer installed without any further delays, and a clear explanation as to how this happened in the first place. I also believe some form of compensation is appropriate for the inconvenience, wasted time, and poor customer service I have experienced. I sincerely hope someone takes ownership of this issue because the service I’ve received so far has been completely unacceptable. I expect a prompt response and, more importantly, -Saurabh Pandey
• MN

  Matt Nowakowski

  Aug 5, 2026
  5.0
  I have to give Alex props for helping me with a phone mount/wireless charger product. He approached me and asked if I needed help finding anything, I was looking for a specific item that I saw online, he told me that he would be a few minutes and eventually after he couldn’t locate it in store, he helped order the item for me to be shipped to my house for free. Super super helpful, hard to find great customer service like that these days.
• EG

  Esen G

  Jul 31, 2026
  5.0
  Had a great experience while shopping for a major kitchen appliance (refrigerator). We were greeted at the door and immediately offered guidance to the correct section, and a sales associate was sent over right away to assist. Adir was very helpful, knowledgeable, patient and was able to offer an unbeatable price. The next day purchase was made with the assistance of Alberto who was just as great. Thank you to both for the great experience! We will definitely always choose Best Buy going forward.

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