Apple Mapleview Centre

Reviews

• AA

  Austin Alex

  2 days ago
  5.0
  I viaited this store on Thursday 1st oct. I came a long way from Toronto to Burglinton to pick up my phone. The employee name like Jason or jasey helped me very well. Primarily, within a minute he handover my stuff and when I needed a help to operate my phone and move to IOS, he checked properly in rush te and helped me. Thank you so much. As a first time I phone user i did not know anything until he guided me thoroughly. ✌🏻👍🏻 He is an assest for the company.
• SL

  Speed Lover

  5 days ago
  1.0
  Awful service. My wife was totally ignored by a sales associate while waiting for help. Best part was when someone came after her and was helped before her. Went to speak with the manager and explained what happened. He couldn’t care less. Just gave me some lame response. Congrats Apple on providing a great experience!
• TH

  Tosin O Hoskins

  Sep 28, 2026
  1.0
  Brought in my laptop for battery servicing after booking a Genius Bar appt last week and was told the repair would take a minimum of 3 days even though they have all the parts in and ready. When I expressed some hesitation due to how this would impact work and checked to see if I could keep my laptop until I am further up in line, the associate I was working with said that wouldn’t be possible due to store policy. Her tone throughout the interaction was quite condescending even though I was trying to be kind and calm and just understand my options. Her suggestion was to buy a new laptop from them and return it when my repair was done. Which is incredibly risky in case they don’t take the return, and I would imagine is against the rules…I doubt Apple wants you using purchases as though they are loaners. Overall disappointing experience. I had to leave without the repair so I can schedule this for a time that I can go without a laptop for a week or so since apparently that’s the turnover time. I wish the staff was kinder and more patient and did not advise sketchy workarounds that can cost the customer thousands if things go wrong.
• MM

  Margarita Malikova

  Sep 10, 2026
  1.0
  Extremely disappointing experience. We waited about 15 minutes for someone to pay attention to us, while half of the consultants were doing their own things. We asked someone to help us, and he said he would send someone over, but that new person went to help someone else nearby. When we got his attention and said we wanted to buy a laptop in indigo, he looked and said they didn’t have that colour, and then immediately forgot about us. He didn’t offer anything else or ask if we wanted another option. I realized that the consultants probably just don’t care because, no matter how badly they do their job, customers will still come. That is a very bad approach. In the end, we’ll order online. And when it’s time to buy something else, we simply won’t come to this store and will try our luck somewhere else
• PP

  Peyton

  Sep 8, 2026
  1.0
  I find it ridiculous that Apple Employees aren't obligated to help customers when it comes to transferring over data from iCloud. I came in wanting the iPhone 17, and also had a trade-in to put towards the new phone. I was told that all my data can be transferred over to the new device if it's saved on iCloud - Awesome! But... how? How do I do that? I opted to pay for the phone first, transfer over my stuff, and then do the trade-in. Ok so I paid for the phone, and the employee just... left -- He let me know that if I had any questions, I could ask whenever. But when I wanted to ask, he was already helping other customers. I didn't know how to transfer over my stuff. I wanted to do it in store so that I could GET the help, but was completely disregarded. And furthermore, I'm now told that employees don't help with transfers. I'm sorry, so I pay $1600 for a phone and you just leave? But you'll be back when I'm done.... How do I even get started?????? Not to mention how rushed the process was. Like you wanted me to get out as soon as I bought the damn thing. I ended up returning the device. I was getting frustrated, and the lack of guidance and help was ridiculous. If it's a hassle to help your customers, then you can have your stupid phone back. What a way to ruin an exciting experience of buying something new, to making it such an inconvenience. Anything to do with Apple is such a pain.

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