Best Buy

Reviews

• PD

  Peanut Done

  Sep 29, 2026
  5.0
  I bought a camera a few days ago for my upcoming vacation. The worker that served me was Jasjaap and he was amazing in helping me. His help was the only reason I bought that camera as I was debating between a few of my wife’s suggestions and just wanted to look at all before buying, but he sold me right then and there. He was so friendly and helpful. I usually don’t write reviews but the service was amazing, and the camera was perfect. Thank you.
• CD

  Charmaine Davis

  Sep 27, 2026
  5.0
  The Chromebook Rep Abdulqudus, I am leaving Best Buy with a new computer today because of this amazing young man. He has taken the time and was very patent with me. He answer my questions and making me feel comfortable with the computer. He is a remarkable young man. I want to say thank to Chromebook and Best Buy for the employment of this young man. He is truly a remarkable young man. Respect 🙏 to him. Thank you 1000 time and more...
• ND

  Neelima D

  Sep 21, 2026
  1.0
  Worst customer service, lady at the front I asked her I would like to buy MacBook, the way she looked at me”thinking I can’t afford it” looks and asks about the colour, I mentioned what I wanted and said she will be right back, but I came with my brother we thought to explore and then checkout at the end. When I said her the same she looked at me”up and down” said umm, we don’t keep macs like that at the front- you need to ask other employee if you need this again. I am like Hello? I don’t understand how your checkout counter is not safe that you get scared of people stealing it? I think it’s important to make people understand how customer service works arrogance and attitude is not gonna work or make you stay at the job. Anyways me and my brother decided to checkout first with the Mac and then peacefully browse around, the funniest part is the other employee who was with the lady at the checkout says be careful with the handbag of Best Buy that it’s not strong enough to carry the weight of MacBook? I felt what kind of customer service is this… your bags are not strong enough to even carry electronics! Never returning to this place.
• JC

  Josh C.

  Sep 15, 2026
  2.0
  This review is mainly about one associate, but the second associate I’ll be mentioning was exceptional and professional. I came into the store to get assistance with potentially purchasing a MacBook Air, which was not in stock. Rahin, the first associate, I noticed he was greeting EVERYONE around me except me, though I don’t care much if I’m greeted or not. However, he did offer assistance to them as well over me, and they would enter after me too. I found the Assistant Store Leader and another Black Shirt (potentially from Geek Squad) to get some assistance, and that’s how they got Rahin to assist me. Rahin didn’t even have knowledge about Apple but him and a few others were chit chatting amongst themselves in the Apple section. When I asked him questions about the MacBook Air vs the iPad Pro, he had to get another associate, Adam, involved. Adam was exceptional, though the MacBook Air I wanted wasn’t in stock, he did offer me options. I’ve debated about shopping here from time to time and only came here a few times. I might shop here if I have no other choice, but from personal experience, shop elsewhere if you can. If you need to reach out to associates for assistance when it’s not even busy, that’s very problematic. To recap, Adam’s service was respectable and professional. As for Rahin, it’s seriously astonishing to see his customer service skills.
• ST

  Sam T

  Sep 14, 2026
  1.0
  The Customer Service was arrogant and rude. I had the smart classes return in just a couple of days and she was giving me excuse. first she completely denied that cannot be returned or refund and only be returned to store Credit where is the online policy Clearly says that the standard written policy applies to smart classes if they don’t have a cellular connection. Then she started to argue with me about returning to the store I bought, even though it was the Best Buy store and when you buy something from Best Buy, you expect the same policies at least in Ontario. Then the manager intervene and he took it as exception, even though I think I was not doing anything wrong. Later on, she realized that there was a split transaction made by credit card tap for just 30-40 bucks. She started telling me to go back to the store and continuously saying that how come they make purchase like that. how the hell is this my problem? this is a pretty common at many retailers, lot of stores do it without any issue. The problem is here not purchasing because otherwise they could have just tell me that OK I cannot purchase the item. It’s like refunding my money for the transaction which they have already carried out. What is my fault? I just asked them they did it. It was not my mistake. They could’ve tell me that it is not allowed and I would’ve just go out to my car and bring the physical card. Anyway, again, the manager have to intervene and in the end, they did some part in the store credir and rest back to card. overall, I just want to finish this transaction and not going back to the store again it was more of arrogancy going on with her.

Frequently Asked Questions About Best Buy