Geek Squad

Reviews

• SE

  Street Ed.

  Mar 1, 2026
  5.0
  Matt M was amazing. He was extremely helpful, knowledgeable, and personable. He did an amazing job on my Lenovo and Dell XPS Laptops. Matt demonstrates excellent leadership skills, is adept at working with people and customers, and shows the required patience and empathy to be a top-notch team leader and general manager. He deserves a 10 to 16K annual pay raise, or at the very least, another 10 to 15 dollars an hour wage increase. Matt is valuable to customers, co-workers, and to Geek Squad's reputation and standing. The Oceanside community is thankful and lucky to have Matt at Geek Squad to help us whenever we need it. I purchased the annual Geek Squad membership; it's worth it, especially when employees like Matt are ready to present customers with kindness, respect, courtesy, and solutions to any technical issues that come their way.
• CA

  Cyril Atanacio

  Dec 16, 2025
  5.0
  Rea of Oceanside branch was really professional in helping me on my phone problem. She took care very quick fixing my phone problem. Thank you very much!!
• JH

  Joe Harris

  Dec 6, 2025
  1.0
  Repeatedly canceled appointments Disgusted with customer support
• MG

  Mylene Green

  Feb 16, 2020
  2.0
  This is for the photography department. Great sales person. He told me they offered a photography class, so I signed up. “Please be sure to call us if you need to reschedule,” he said. So I tried to call to reschedule, I called the main number, I tried different options and guess what???? Exactly! Nobody ever answered. I spent 20 minutes of my precious time trying to get a person to let them know I wouldn’t be able to make it to the one-on-one class (great idea, by the way), but seriously, you need to improve your customer service. It is frustrating to waste time. I know you are busy, but please take care of your customers as you promised to do at the time of the purchase. Now I have a fancy camera I don’t know how to use :-( I am not sure I will continue to buy from you...why spend my money in a place that basically does not care :-/ v
• GR

  Gwen Rienti

  Jul 21, 2017
  3.0
  Had Geek squad repair computer remotely and they tuned it up but said my mouse was causing the problem. Went to the store and the mouse is just fine and not problem. So today have to take the computer into the store and see what the problem is. Not happy with this. We have had Geek Squad for a couple years now and it has been great up until now

Frequently Asked Questions About Geek Squad