Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Oceanside, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
235 reviews
5 stars
187
4 stars
7
3 stars3
2 stars3
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received high praise for their helpfulness and professionalism, others were criticized for poor service and lack of knowledge.
Staff Knowledge
Several customers noted that some staff members were knowledgeable and provided excellent assistance, while others were described as uninformed or unhelpful.
Long Wait Times
Multiple reviews mentioned long wait times and understaffing, leading to frustration among customers.
Sales Practices
There were complaints about misleading sales practices, including unauthorized charges and pressure to purchase unnecessary items.
Store Affiliation
Customers expressed confusion and dissatisfaction regarding the store being a third-party retailer rather than a direct Verizon store, impacting their service experience.
- MBMike BrownDec 18, 20251.0Staff at this store was not helpful. They said my new phone order was not there yet, but they would call me. They not only didn’t call me, but they canceled my order and didn’t notify me. I only found out after looking on my Verizon app….not cool. Now I have to wait another 48 hours for the cancellation to fully process in their system before I can purchase a new phone.
- UGUrsula GeorgeNov 18, 20255.0Dedicated service and attention to my needs! Thank you!
- MMMrs. McmanusNov 5, 20251.0Poor customer service 😢 No attempt to call another store or even walk over to the wall to look for a phone case. 10/10 in zero customer engagement. Female laughed as I struggled with the door stop that was loose and would prevent the front door feom closing behind me. Wow
- DMDennis MitchellOct 22, 20255.0Very helpful with purchase
- GBGlen BarnesonSep 29, 20251.0Person working in the store hasn't idea what he's doing. Told me I could not port my number to another carrier unless I bought a phone from Verizon first??? Then he directed me to a store on Marrin rd. that doesn't exist after saying my prepaid account isn't accessible at all except by the person who stole my phone. Can't even cancel my autopay?? Switching from Verizon because of just this type of service.
Frequently Asked Questions About Verizon
What kind of products does Verizon Oceanisde offer?
Verizon Oceanside offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Apple, Samsung, and Google.
What are the store hours for Verizon in Oceanside, CA?
Verizon Oceanside is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 6:00 PM.
Does Verizon Oceanside offer in-store pickup services?
Yes, Verizon Oceanside provides in-store pickup for products.
What payment methods are accepted at Verizon Oceanside?
Verizon Oceanside accepts payments via American Express, Apple Pay, Android Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Can customers recycle electronics at Verizon Oceanside?
Yes, Verizon Oceanside offers electronics recycling services.
What languages are spoken at Verizon Oceanside?
Verizon Oceanside provides services in English and Spanish.
What nearby dining options are available around Verizon Oceanside?
Nearby dining options include Blendz sandwich shop, China Fusion Restaurant, Papa John's Pizza, Casera Latin Kitchen and Bakery, Rubio's Mexican Restaurant, Dave's Hot Chicken, TOGO'S Sandwiches, Baskin-Robbins, Jamaican Fusion Cuisine, and Waraii Sushi.
Are there any nearby services for personal care near Verizon Oceanside?
Yes, nearby personal care services include Supercuts hair salon, Perfect Nails beauty salon, Luv My Beard barber, and The Joint Chiropractic facility.
Which nearby places can help Verizon customers manage professional or financial services?
Nearby professional and financial services include Wiley Financial Services, LLC (accounting), BTW Law Group (legal services), and Shred Nations (document shredding).
Is Verizon Oceanside accessible via public transit or close to popular locations in Oceanside?
Verizon Oceanside is located at 4221 Oceanside Blvd near various shops and restaurants, making it convenient for visitors to stop by while enjoying the local area.