Verizon

4.3
236 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Oceanside, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
4221 Oceanside Blvd, Oceanside, CA
92056, United States

Hours

Reviews

4.3
235 reviews
5 stars
187
4 stars
7
3 stars
3
2 stars
3
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received high praise for their helpfulness and professionalism, others were criticized for poor service and lack of knowledge.

Staff Knowledge

Several customers noted that some staff members were knowledgeable and provided excellent assistance, while others were described as uninformed or unhelpful.

Long Wait Times

Multiple reviews mentioned long wait times and understaffing, leading to frustration among customers.

Sales Practices

There were complaints about misleading sales practices, including unauthorized charges and pressure to purchase unnecessary items.

Store Affiliation

Customers expressed confusion and dissatisfaction regarding the store being a third-party retailer rather than a direct Verizon store, impacting their service experience.
  • MB
    Mike Brown
    Dec 18, 2025
    1.0
    Staff at this store was not helpful. They said my new phone order was not there yet, but they would call me. They not only didn’t call me, but they canceled my order and didn’t notify me. I only found out after looking on my Verizon app….not cool. Now I have to wait another 48 hours for the cancellation to fully process in their system before I can purchase a new phone.
  • UG
    Ursula George
    Nov 18, 2025
    5.0
    Dedicated service and attention to my needs! Thank you!
  • MM
    Mrs. Mcmanus
    Nov 5, 2025
    1.0
    Poor customer service 😢 No attempt to call another store or even walk over to the wall to look for a phone case. 10/10 in zero customer engagement. Female laughed as I struggled with the door stop that was loose and would prevent the front door feom closing behind me. Wow
  • DM
    Dennis Mitchell
    Oct 22, 2025
    5.0
    Very helpful with purchase
  • GB
    Glen Barneson
    Sep 29, 2025
    1.0
    Person working in the store hasn't idea what he's doing. Told me I could not port my number to another carrier unless I bought a phone from Verizon first??? Then he directed me to a store on Marrin rd. that doesn't exist after saying my prepaid account isn't accessible at all except by the person who stole my phone. Can't even cancel my autopay?? Switching from Verizon because of just this type of service.

Frequently Asked Questions About Verizon

What kind of products does Verizon Oceanisde offer?

Verizon Oceanside offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Apple, Samsung, and Google.

What are the store hours for Verizon in Oceanside, CA?

Verizon Oceanside is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 6:00 PM.