Verizon

Reviews

• VB

  valerie brooks

  Dec 25, 2025
  1.0
  I am so very upset with the service I received in the store and online customer service. I tried to cancel the order on line only to receive it anyway and be charged for it and wait for 2 weeks for the labels and I haven't received yet. They start taking a payment out of my bank account for a cancelled order. The online customer service stated they would cancel the order. I had to call back I was transferred 12 times with no help after 2 hours. I have 2 pins for two separate orders no being able to access my on line account. My I Phone 17 and I Pad Pro was stolen 2 days after purchase. I got the phone shut down and Asurion charged me $200. I was told by agent over the phone the I Pad Pro was included it was not. I final got an agent today to help me he was willing to try. He tried to mail me labels they don't work. He tried to see if my I Pad Pro was included it was not the previous owner phone number and information was attached to the I Pad Pro sold to me. I have to have the store provides the correct phone number for my account. Back to the store I go to get it straight. I need my refund for the first cancel order and the payment they took the for correct number applied to the I Pad PRO number for me. I want to cancel all service at this point
• GD

  George DelPozo

  Dec 13, 2025
  1.0
  Wait time is terrible, one guy just stands here doing nothing.
• MM

  Mayra Marquez

  Dec 4, 2025
  1.0
  I recently visited Verizon both in-store and through their customer support line, and unfortunately, I was left very disappointed. During my visit to the store, I sought assistance with gizmo watch activation. I encountered long wait times and staff who seemed overwhelmed and unable to help. After waiting, I was greeted by a representative who seemed uninterested in my concerns and provided vague answers that did not address my issue. Afterwards, I decided to give their phone support a try, hoping for a better experience. However, I encountered long hold times again and when my call was answered, the representative was not knowledgeable and further complicated my situation. Despite my efforts to explain my issue, I felt unheard and frustrated. Overall, my experience with Verizon has been far from satisfactory. Their customer service needs significant improvement, both in-store and over the phone. I would hesitate to recommend their services based on my recent experience.
• JW

  Jason Wright

  Dec 2, 2025
  1.0
  Avoid this location. I’ve had repeated issues with the staff here. This morning I went in to exchange my iPhone Pro for a Pro XL and was told they didn’t have it in stock. I was also told that, since only one agent was working, it would take an hour to process the exchange in-store and that it would be better to handle it online. When I got home and contacted Verizon support, I was told the phone was in stock at this location. This is not the first time I’ve had problems here, and based on the reviews, I’m clearly not alone.
• SB

  Shawn Brooks

  Dec 1, 2025
  1.0
  Google website from their store hours says they were open till 8 got there at 7 the store was closed with people inside and they weren't that busy to where someone could've said something. That was some of the poorest customer service ever and I will never return to that location EVER