Cricket Wireless Authorized Retailer

Reviews

• SE

  Street Ed.

  Mar 15, 2026
  1.0
  As a new Cricket subscriber who came over from Verizon and started a family plan, I've had the worst experience! I worked with Darlene R. on the original setup and purchase, but was overcharged by more than $200.00. I am working with Cricket customer service to get this corrected. Darlene becomes easily upset and somewhat aggressive. Rather than allowing me to explain my position calmly, she raised her voice, continually talked over me, and even requested that I leave the store, threatening to call the police, and mocked me when I called Cricket customer service on a Sunday, saying 'Ha, they're closed on Sunday, now get out before I call the police.' I asked when her supervisor would next be working, but she said she did not know and refused to provide any further information. My only intention upon visiting the Cricket store was to establish a family plan with two lines to start, and at least one more in the near future. I was charged two activation fees for a family plan with two lines on one plan; this is incorrect. In addition, I was supposed to receive a free phone as a new customer coming over from Verizon, but I was charged over $150.00 for the phone alone. Darlene specifically stated that I was given a free charger (among other things), yet I was charged $49.99. She also claimed to have given me a great deal on the two phone cases, but it was only a ten percent discount, and I was charged the balance. By the time I left the Cricket store, I had been charged nearly $700 for a new family plan with two lines. I would have purchased the cases, protective glass, installation, and chargers elsewhere for a much lower price and better service. I refuse to engage in a cat-and-mouse game to track down and speak with the store supervisor, since Darlene claimed she did not know when he would be working next. I have been in contact with Cricket Customer Care on several occasions and have been advised to contact them while in the store, so they can work with the supervisor to facilitate a refund. Cricket Customer Care has fully agreed that I was overcharged and entitled to a refund. This is a very unfortunate situation, as I now must weigh the options of continuing as a Cricket customer, but this is certainly not what I signed up for!
• LF

  Lyla Frausto

  Feb 25, 2026
  5.0
  Went to different cricket, had horrible customer service and could not help me with what I needed. At this cricket Darlene welcomed me in, had amazing customer service and helped me with what I needed
• EH

  Elizabeth Herrera

  Jan 20, 2026
  5.0
  Great customer service from Jose beyond helpful and answered everyone of my questions very professional highly recommend will be going back
• DK

  Dan Kasperick

  Jan 13, 2026
  5.0
  Jose Is the man he always super helpful when I come to store with technical problems he always helpful and always trys to guide me to get a better phone so u did thank you Jose so
• JJ

  jayy Jayy

  Jan 8, 2026
  5.0
  Great amazing customer service Jose gave me while starting service with cricket he was helpful , amazing and he set up my hbo max and now I enjoy watching movies and my favorite series on hbo max on my plan he set me on auto pay now I’m saving 10 dollars a month great store , always clean smells good and best customer service from Jose will come back to switch my parents over