Geek Squad

Reviews

• SS

  Scott

  Nov 10, 2025
  1.0
  Out of fairness, most people are not dealing with service departments unless they're already having stress. But the best buy Geek Squad service compounds that stress. If you have plenty of money and absolutely no information technology prowess, consider signing up for Geek Squad service. I am not being sarcastic. This is not a support service, it is a shipping service. A task you could perform at home in around 50 minutes, it will take Geek Squad more than 3 days. These service plans are only useful when they replace your device outright. After paying an annual fee for the total protection plan and over $3,500 for a laptop computer, a clerk wearing a Geek Squad Polo suggested I reload windows, or he suggested they could do it for me. There was no offer to run a diagnostic to see if I had a hardware problem, and he obviously had absolutely no technical knowledge of the product they sold me. He blamed the problem on Windows 11. That might be the problem, but there was no mention about defective operating systems when I paid $3,500 for the laptop. As is the case with most amateurs, the first course of action is the nuclear option, wiping it all out and starting from scratch. While I'm sure some absolutely technologically illiterate folks have some satisfaction knowing they can drop their computer off for weeks at a time, if you have enough knowledge to control all delete and stop a task, you already exceeded the competency of the Geek Squad. Do it yourself and save yourself the money. And under no circumstances, sign up for the total protection. You can tell that the best buy Geek Squad folks even think it's a rip off.
• BT

  belal f timma

  Aug 1, 2023
  5.0
  Its very helpful

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