Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Oakland for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.5
188 reviews
5 stars
87
4 stars
26
3 stars
17
2 stars
8
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and professionalism of staff, others reported unprofessional behavior and lack of assistance.
Store Experience
Many customers experienced long wait times and felt that staff were unhelpful or inattentive, leading to frustration.
Sales Practices
Several reviews indicated concerns about misleading sales practices, including upselling and incorrect information regarding plans and charges.
Staff Competence
There are reports of untrained staff and poor communication, with some customers feeling that their issues were not adequately addressed.
Store Environment
The store's atmosphere was described as unwelcoming by some, with complaints about the behavior of security and staff.
- AQAlexander Quine3 days ago5.0Shoutout to Julio, thanks for being so helpful! My wife and I walked into the Verizon store in Fruitvale and there was one surly dude working. He said the phones we wanted would take 2 weeks to arrive. I remembered that Verizon’s site said they’d deliver to our house tomorrow, mentioned to my wife and she looked on the site which said they’re in stock at the Lakeshore store. The Lakeshore store was more inviting and better staffed. Julio helped us by answering all our dumb questions including checking which model screen protectors we needed!
- RFRodolfo FelixOct 8, 20251.0I had a terrible experience at this Verizon store. The person who helped me activated the plan he wanted, not the one I asked for even though I repeated it three times. I specifically requested the Unlimited Ultimate plan, but he activated the Welcome Unlimited instead. He also told me he had ordered my iPhone 17 Pro Max and even confirmed a delivery date, but by the end of the day, no order was ever placed. What’s worse, the guy seemed more focused on trying to sell me a phone they had physically in the store, instead of helping me get the one I actually wanted. On top of that, the line he activated never worked, and I had to go to another Verizon store to get my new phone line working after being four days without service. Very unprofessional and frustrating experience. Be careful when you visit this location.
- AAAdriana AllenOct 6, 20251.0I need the actual number to the store I need to ask a question for the store not phone customer service
- RSRich StanleySep 28, 20251.0I made the mistake of not checking if this was a corporate store or an authorized reseller, it’s the latter. This store is self-interested, not customer focused, and will cross you for a commission check. Rick, do better.
- NGNicko GomezSep 22, 20255.0Got the answers I needed and service was extremely prompt the staff was very attentive and patient
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store at 3264 Lakeshore Ave, Oakland?
The Verizon store is open Monday to Saturday from 9:00 AM to 7:00 PM and on Sunday from 11:00 AM to 6:00 PM.
Which mobile phone brands are available at this Verizon store?
You can find Apple, Samsung, Motorola, Google, Kyocera, and TCL brands at the Verizon store.
Does the Verizon store offer in-store pickup and delivery services?
Yes, the store offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Can I schedule an in-store appointment at the Verizon Oakland location?
Yes, you can schedule your appointment online or through the My Verizon app for your convenience.
What types of products and services does Verizon Oakland offer for businesses?
They offer business cell phones, mobile hotspots, tablets, laptops, as well as mobile, wireless internet, and voice plans.
Is the Verizon store at 3264 Lakeshore Ave wheelchair accessible?
Yes, the store has a wheelchair accessible entrance and parking available.
What nearby dining options can I explore before or after visiting Verizon Oakland?
You can try The Burrito Shop for Mexican food, Peet's Coffee for a cafe experience, Proposition Chicken for American cuisine, or Chipotle Mexican Grill.
Are there nearby fitness or wellness venues close to Verizon Oakland?
Yes, Hipline Dance and Fitness Studio and The Bar Method are nearby options for fitness and dance activities.
Where can I get beauty services near the Verizon store in Oakland?
Kelvin, Vidal Sassoon Stylist and Maria's are nearby salons offering hair and beauty services.
If I need pet services near Verizon Oakland, where can I go?
Nearby pet service options include Vetco Vaccination Clinic and Unleashed Vaccination Clinic, as well as Unleashed by Petco and Petco pet stores.