Business Details
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Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
4,557 reviews
5 stars
2,346
4 stars
1,062
3 stars
531
2 stars
208
1 star
410
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful and professional staff, others reported rude or unhelpful interactions.
Pricing Issues
Several customers expressed dissatisfaction with pricing discrepancies and unexpected fees, leading to feelings of being misled.
Product Availability
Customers noted issues with product availability and stock accuracy, with some items listed as in stock but not actually available.
Store Environment
The store is generally described as clean and well-organized, but some customers found it chaotic and lacking in attentive staff.
Return Process
The return process received negative feedback, with reports of delays and unprofessional handling of returns.
- DDDONE DEAL DIGITAL3 days ago5.0Make sure if you’re looking to buy or upgrade your camera ask for Mark. You must believe a guy who walks the floor with his own camera during his shift at work. This show me he love cameras. I must say BestBuy has the right guy who has an extensive amount of knowledge when it comes to all the cameras in BestBuy.
- AJAndre Johnson6 days ago5.0I came in looking for a new TV and it was immediately helped by Antoine M. He was extremely knowledgeable and patient with me answering every single question I had and helped me compare and decide on which TV would be best for me. I ended up going with an LGQNED Evo AI and it was the perfect choice for my needs. Thank you Antoine!
- BWBlaze WilliamsNov 12, 20255.0The gentleman, Matteo, is a top tier employee. Greeted me with a smile, was well informed on the store, could answer my questions, gave good advice, and overall, just had a great vibe. Best Buy is lucky to have him.
- DPDia PenningNov 10, 20251.0This location lied to me about repairs needed on my kids gaming desktop and they repeatedly tried to sell me a new computer. They had me come in to try and upsell me, claiming there was different information they needed. After I found out that they lied to me (i took it to a local repair place- they claimed it needed a new power supply, mother board and cpu/it only needed a power supply). I tried to get my membership back. It has taken 14 days of calling, texting and trying to get a manger on the phone. That resulted in a $24 refund. I am currently trying to get the other $150. Best Buy is the absolute worst. Do yourself a favor and by directly from the companies, do not go through them. EVER. ***updated review. After customer service looked into my claim, they refused to refund the rest of my membership because the Geek Squad looked at my computer and told me I needed to replace items that were not broken. Since they "diagnosed" it fraudulently, they are entitled to my money. I am not the first person this has happened to. Do a search of Best Buy and Best Buy Emeryville and you will see that this type of behavior has happened to many people. DO NOT BUY FROM BEST BUY EVER. And, they will absolutely take advantage of you if you are senior.
- AFAlex FranklinNov 1, 20252.0So, I brought my PC in for repair and I was told I needed a new motherboard. They told me it would be one price over the phone and then it was almost double that when I went to actually pick it up. Also, they didn't tell me there would be an "installation fee". Once the manager got involved, the original price was honored but just be aware that they're kinda scammy here. Definitely not going to be my first choice in the future
Frequently Asked Questions About Best Buy
What type of products can I find at Best Buy located at 3700 Mandela Pkwy, Oakland?
Best Buy offers a wide range of electronics including TVs, computers, appliances, cameras, and more.
What are the operating hours for Best Buy in Oakland?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sunday from 10:00 AM to 8:00 PM.
Does this Best Buy location offer curbside pickup?
Yes, Best Buy at 3700 Mandela Pkwy offers curbside pickup services for your convenience.
Is there wheelchair access available at this Best Buy?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Can I get technical support or repairs at this Best Buy?
Yes, Geek Squad support and repair services are available at this location.
What payment methods are accepted at this Best Buy?
Best Buy accepts debit cards and checks but does not require cash only payments.
Are there any nearby places to eat before or after shopping at Best Buy?
Yes, nearby you can find restaurants and cafes such as Panera Bread, Chick-fil-A, and Starbucks, perfect for grabbing a meal or coffee.
How can I get to Best Buy using public transit?
You can use the Emery Go-Round 40th at Horton Stop (Shellmound - Powell Purple Line) bus station nearby to reach Best Buy conveniently.
What other shopping options are available near this Best Buy?
Nearby shopping options include Home Depot for home improvement, Michaels Stores for arts and crafts, and Babies'R'Us for baby gear and toys.
Is parking or service like key cutting available near Best Buy?
Yes, you can find services like minuteKEY for key and locksmith needs nearby.