Best Buy

Reviews

• MC

  Mac Choudhry

  4 days ago
  1.0
  Sold an “Excellent” open-box TV that was incomplete, then made the problem mine I purchased an open-box Samsung 77” S95F from Best Buy listed in Excellent condition. After getting it home, I discovered it was missing major components, including the longer One Connect cable, screws for the TV stand, and even screws associated with the rear housing of the TV. That is not what any reasonable customer would consider “Excellent.” This was not a minor missing accessory. The TV was materially incomplete and not as advertised. What made the experience worse is that this was not my first bad experience during the purchase process. At the Pleasant Hill store, on the very same day, one of the sales employees was rude from the start. My 12-year-old son asked me a question about the TV, and the employee abruptly butted in, assumed what he meant, and rudely shut him down. I had to step in and firmly explain what my son was actually asking because the employee had already decided he knew better. During that same visit, the employee also spoke over me several times. That kind of behavior is disrespectful and completely unnecessary. Frankly, they were lucky I even chose to buy a TV from Best Buy after that interaction. Then the open-box TV itself turned out to be incomplete, which made the whole thing feel like two stores in a row failed the customer. This is a very large TV, well over 75 pounds, and I had already paid for Uber XL transportation to get it home. I contacted Best Buy expecting a practical solution for a problem caused by their own quality control and open-box inspection process. Instead, I was told repeatedly to bring it back to the store, return it online, or exchange it if inventory allowed. No real ownership, no meaningful escalation, no pickup solution, and no clear answer on reimbursement for the cost and burden of transporting a 77-inch TV because Best Buy failed to verify what they were selling. The most frustrating part was that support acknowledged that returning a TV this size was unreasonable, but still kept repeating the same canned response. I asked for escalation, asked for management, and asked for a real solution. In the end, the conversation went nowhere and the issue was still not resolved. When Best Buy sells an open-box item in “Excellent” condition, the customer should be able to trust that it has actually been checked and is complete. That did not happen here. This was a failure in QA, a failure in listing accuracy, and a failure in customer service at multiple points in the process. I’m leaving this review because this situation should have been handled far better, and because I’d still like someone in management to step in, take ownership, and make this right.
• CC

  calhntr1

  Apr 4, 2026
  5.0
  Great convience, was very close by, needed a 12+ channel ethernet switch for the job, they had it in stock , saved the day!
• GL

  good Luck

  Mar 31, 2026
  5.0
  Nice and hassle free experience.The team was helpful and made the whole process quick and simple.Appreciate the great service.
• PL

  Peter Lau

  Mar 28, 2026
  5.0
  Got some Pokemon cards, finally ! Clean and quiet business here.
• FK

  Florence Korkames

  Mar 21, 2026
  2.0
  The promotional representatives are way too aggressive, I went in today and came out with nothing because I couldn't even walk into the door without being cornered by phone and internet specialist asking non-stop questions. I just wanted to have a relaxed browsing experience without the pressure pitch.

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