Best Buy

Reviews

• ST

  Steve Thornhill

  1 day ago
  5.0
  Adrian was so great and respectful helpful with my Aunt purchase of a new cell phone and getting everything set up for her such a wonderful and kind gentleman
• BM

  Bianca MacKinnon

  Aug 9, 2026
  5.0
  The team was fantastic. My brand new camera was experiencing technical difficulties, and other companies had informed me that this was not something they would/could fix. Best Buy made it very simple to send back to the manufacturer, help me purchase extended warranty, and explained the fixing process. My camera was fixed the same week without extra charge.
• AA

  alex

  Jul 30, 2026
  5.0
  love the geek squad staff so pleasant and easy to work with. we were especially happy with our service done by jarred
• JW

  Jessica White

  Jul 19, 2026
  1.0
  So disappointed. They sold me the wrong Apple Pencil 2 different times. The one they sold me today, which they assured was compatible with my iPad was not!! When it wouldn’t connect to my iPad, they told me my iPad had a problem. No problem with my iPad, the pencil is just not compatible. The “team lead” seemed to have no idea what he was doing. A simple google search could’ve cleared this up… and these guys are supposed to know tech without doing a google search. Wasted my time, and money. Now I have to make another trip back to my Best Buy in my hometown to replace my Apple Pencil a third time. I do not recommend coming here at all. The employees seemed like nobody cared.
• RN

  Rita Newton

  Jul 8, 2026
  5.0
  After years of successfully using an online monthly fee music app, suddenly when on my bike, my playlists just started randomly cutting out after about 10 minutes when using wired earphones, particularly in sketchy WIFI areas. Turns out I was not alone, the complaints on the app's reviews section were massive. Likely some fail upgrade or something, over my head. The app kept saying download to offline which just did not work as shown by the dozens of frustrated reviews. I tried and tried every 50 step process on the app and finally just gave up and cancelled my monthly plan, no sense paying for something that doesn't work, even if it is cheap. I am not a tech whiz which is why I tried Best Buy for their awesome advice and I'm so glad I did! So I went to my local Best Buy and received incredibly professional service between a young fellow at the desk and a wonderful young woman at the returns desk between June 28 and June 30 this year. I forget their names, however, my bad!!! I didn't want to try wireless, as I have in the past, since that just does not work for me, keeps cutting out. Above all I need simplicity and a playlist that WORKS as it did in the past. I had a wired headset but I needed an adapter from the round pin to my old Samsung Galaxy phone port. She identified this adapter as the issue. So, with the expertise of the Best Buy staff, I purchased an "all in one from phone to headsets with no adapter" Sony Morex15LPB whatever. I returned the other adapter for a full refund and the playlist works like a charm now!!! All I did is set up an old fashioned playlist from my computer, offline only, for my bike and I play from that! Not a simple fix but hey, it WORKS no matter how remotely I travel, no matter how poor the WIFI is, and above all, it works like a charm. It's not the same riding without sound and you guys have made my day with your expertise! A million thanks! THANKS so much, Best Buy!!!!!!!! :)

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