Best Buy

Reviews

• SR

  Sadie Rogers

  5 days ago
  1.0
  Had an extremely disappointing experience at this location today. I picked up one of the product cards from the shelf for a hard drive, assuming the item was available. If the product is out of stock, the card should be removed or clearly marked unavailable. Instead, I waited for assistance, was redirected to the front of the store, then stood at customer service while multiple staff members talked among themselves without acknowledging me. At one point, one employee made eye contact with another employee and simply pointed at me as if to say “you deal with her,” without speaking to me directly at all. Eventually I was led over to the checkout area and the employee took the product card. She then began digging through the storage cabinet of hard drives extremely carelessly, knocking multiple drives over, some even falling onto the floor while she was searching for the item. These are delicate products and some of them have moving components and should not be handled this way. After all of that, I was told the item wasn't even in stock. The entire experience felt disorganized and unprofessional. Between the inaccurate inventory display, lack of communication from staff, and careless handling of fragile electronics, it seriously lowered my confidence in how both customers and products are treated at this location.
• JT

  JM TY

  Apr 23, 2026
  3.0
  Cavernous, went to buy a TV bcuz could not get a parking at Costco. Saw the same TV at the same price, but they didn't have it in stock in fact they had none of the TV which I wanted in stock . Settled 4 something else which they had in stock, but as I'm about 2 sign n pay casually asked about warranty n returns that's when I found out they don't deal with it. Literally after 1 month which they will cover then after buyer has to deal with the brand directly. So I asked I gave your store my money but u wash ur hands of service after 1 month. Walked away
• KW

  Kendra Walker

  Apr 19, 2026
  3.0
  Finding staffing wanting to help or not blatantly ignoring you is hard to find..multi times I have gone in to walk around be ignored then gone home and bought the products Online elsewhere.
• GG

  GOOGEL

  Apr 17, 2026
  1.0
  I was looking for an Original Digital version of the PS5. "Yash" looks up a playstation just a regular version on his phone and its $200 more... I told him I found one in Halifax from EB Games for $519. He said the price went up. I said ill go to EB. No help poor service.
• MM

  Meghan MacDonald

  Apr 11, 2026
  1.0
  I had a terrible experience here today. I came in prepared to purchase a new phone out-right and left empty handed due to the poor customer service. I arrived shortly after 11am at a not so busy time, and was completely ignored by staff for the first 15 minutes. Once we were finally acknowledged, I communicated the intent of my visit and the interaction with the staff in the mobile center was aweful. The entire interaction was rushed as if it was an inconvenience to them that I wanted to purchase a phone, and mind you, we were the only customers in the mobile section. I asked some questions about trade in values, for my current device which is in great condition and received an offensive offer, when I asked why the value was so low as I had done some research prior to coming in, they could not communicate what was wrong with my device. Overall, the customer service here today was so poor, that it completely talked me out of making a purchase I was 100% ready to make today.