Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Northridge, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
305 reviews
5 stars
220
4 stars
15
3 stars
10
2 stars4
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Isis, Rodrigo, and Andy.
Long Wait Times
Several reviews noted long wait times for service, with some customers leaving due to lack of assistance or delays in processing.
Unprofessional Practices
There were multiple complaints about unprofessional behavior from management and issues with dishonesty regarding contracts and fees.
Mixed Experiences
While some customers had great experiences, others reported significant frustrations, particularly with billing and service promises not being honored.
Store Environment
Feedback indicated that the store was clean and well-stocked, but there were concerns about staff visibility and engagement with customers.
- ARAbi RuizNov 9, 20255.0Miss Vanessa gave us, not only the best service possible; she went the extra mile. I am so happy I was able to recover my phone. I highly recommend this Victra at Northridge Mall. I am so satistied with their service. Thank you!
- SSShan SedighOct 14, 20255.0This agent helps me very well Thank you so much Is there best version pleas for ever
- BCBrian CorbitaOct 13, 20255.0Very helpful and patient. Accommodated when I needed to make a sudden change to the order. Thank you Stephanie
- BTBreana TaaffeOct 10, 20251.0If I could give 0 I would. I traded in my phone here in April and worked with Stephanie. I was quoted multiple prices before finally being told my bill would be $111 per month for my phone and iPad. I was also told the first month might be slightly higher until my trade-in credit applied — but six months later, they still haven’t processed my trade-in. After countless calls to customer service, I discovered that this store uploaded and forged my signature on a new contract I never agreed to and added a protection plan I had explicitly declined. I’ve gone back to the store three separate times, only to be told, “Stephanie said she’ll get it done.” It turns out the person who forged my signature is actually the manager of this location. This has been a complete nightmare. They refuse to correct their mistakes or release me from a contract they failed to honor. I was also freshly postpartum when this all occurred, which made the experience even more stressful. Do yourself a favor — go anywhere else. Dishonest practices and unprofessional management are not worth your time or money.
- LRLydia ReyesSep 29, 20251.0Came in a week ago to inquire about upgrading my phone and not a single employee greeted me nor did they ask if I needed any help with anything. When I walked in, there were people on their phones that looked up at me, then proceeded to go back to their phones. I couldn't tell who the employees are, or if there were even employees in the store. Didn't have nametags visible or any kind of uniform, lanyard, any kind of indication that they were employees. Waited about 15 minutes and figured there was probably no employees in the store so I left.
Frequently Asked Questions About Verizon
What types of wireless devices does Victra offer?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, and accessories.
Where is the Victra Verizon Authorized Retailer located in Northridge?
Victra is located at 9301 Tampa Ave, Spc 203, Northridge, CA 91324, US.
What are the store hours for Victra in Northridge?
Victra is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 11:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does Victra offer in-store pickup for orders?
Yes, Victra offers in-store pickup services for customers.
What payment options are accepted at Victra?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
What brands of devices and accessories can I find at Victra?
Victra carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and more for devices and accessories.
What wireless services does Victra provide?
Victra offers services including new lines, upgrades, new devices, and accessories.
Are there any nearby stores where I can shop for shoes while visiting Victra?
Yes, nearby shoe stores include Saucony, Foot Locker, Champs Sports, Kids Foot Locker, and Adryons Sole World, allowing you to combine your tech shopping with footwear shopping.
What nearby eateries can I visit before or after shopping at Victra?
Nearby eateries include Wetzel's Pretzels, Saysay's Cookies, Auntie Anne's Pretzels, and Cafe Nieve for a variety of snacks and refreshments.
Are there any beauty salons or spas near Victra for a relaxing visit?
Yes, you can visit TammyG hair studio, Eleven17 Hair Studio, B Esty Skin, Plushed Beauty, Grandeur Beauty LA, ILASHESYOU, and Benefit Cosmetics BrowBar nearby for beauty and spa services.