Verizon

4.1
313 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Northridge, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
9301 Tampa Ave, Northridge, CA
91324, United States

Hours

Reviews

4.1
310 reviews
5 stars
225
4 stars
15
3 stars
10
2 stars
4
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness, patience, and knowledge, with specific mentions of employees like Isis, Rodrigo, and Andy.

Management Issues

Several reviews highlighted problems with management, including unprofessional behavior and failure to resolve customer issues.

Long Wait Times

Customers frequently reported long wait times and inadequate staffing, leading to frustration during their visits.

Billing Problems

Multiple customers expressed dissatisfaction with billing practices, including unexpected charges and unfulfilled promises regarding promotions.
  • RN
    Rick Nelson
    Dec 22, 2025
    5.0
    Great customer service by Ruben. Very helpful. Thank you.
  • NC
    Nick Chavez
    Nov 30, 2025
    5.0
    Herron was fast and very pleasant with suggesting the plan and upgrades we needed
  • AR
    Abi Ruiz
    Nov 9, 2025
    5.0
    Miss Vanessa gave us, not only the best service possible; she went the extra mile. I am so happy I was able to recover my phone. I highly recommend this Victra at Northridge Mall. I am so satistied with their service. Thank you!
  • BC
    Brian Corbita
    Oct 13, 2025
    5.0
    Very helpful and patient. Accommodated when I needed to make a sudden change to the order. Thank you Stephanie
  • BT
    Breana Taaffe
    Oct 10, 2025
    1.0
    If I could give 0 I would. I traded in my phone here in April and worked with Stephanie. I was quoted multiple prices before finally being told my bill would be $111 per month for my phone and iPad. I was also told the first month might be slightly higher until my trade-in credit applied — but six months later, they still haven’t processed my trade-in. After countless calls to customer service, I discovered that this store uploaded and forged my signature on a new contract I never agreed to and added a protection plan I had explicitly declined. I’ve gone back to the store three separate times, only to be told, “Stephanie said she’ll get it done.” It turns out the person who forged my signature is actually the manager of this location. This has been a complete nightmare. They refuse to correct their mistakes or release me from a contract they failed to honor. I was also freshly postpartum when this all occurred, which made the experience even more stressful. Do yourself a favor — go anywhere else. Dishonest practices and unprofessional management are not worth your time or money.

Frequently Asked Questions About Verizon

What types of wireless devices does Victra offer?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, and accessories.

Where is the Victra Verizon Authorized Retailer located in Northridge?

Victra is located at 9301 Tampa Ave, Spc 203, Northridge, CA 91324, US.