Mixed feedback on customer service; some employees are praised for their helpfulness while others are criticized for being rude or unresponsive.
Product Availability
Customers noted low inventory levels and issues with product availability, leading to frustration.
Store Cleanliness
Concerns were raised about the cleanliness of the store, impacting the overall shopping experience.
Geek Squad Performance
The Geek Squad team received positive remarks for their knowledge and assistance with tech-related issues.
Delivery Issues
Several customers experienced problems with delivery services, including cancellations and poor communication.
LM
LLURINY MEJIA
Nov 16, 2025
5.0
Atención rapidez amabilidad muy buena
RN
Roger Navas-Balladares
Nov 13, 2025
1.0
Walked in, was asked if I needed help. Said yes, was sent over to the windows area. Waited for 10 minutes, then a sup arrived to tell me it would be 5 more minutes, waited 15 minutes an no one arrived. Within minutes I searched for what I wanted and purchased from Amazon. Wonder why stores like BestBuy are going out of business? I saw over 4 clerks pass by, none made eye contact nor did they seemed interested in making a sale.
ET
Elery Tan
Nov 12, 2025
5.0
I was trying very hard to find Pokémon cards for my daughter’s birthday — her only wish was to open some packs! I stopped by our local Best Buy and asked the staff at the front if they had any. They directed me to customer service, where I met Damien P.
Damien was extremely helpful and kind. He checked for me and confirmed they had some available. I was able to pick up 8 sleeved booster packs and 1 Pokémon tin — I was so happy! He even reassured me that the packs hadn’t been searched, which gave me a lot of peace of mind.
Thank you, Damien, for your great service and for helping make my daughter’s birthday wish come true!
SG
Steve Gerdi
Oct 28, 2025
1.0
Came here to buy 3k speakers and I couldn’t hear the test sound and the staff told me the device it been broken and no body cares and he recommended me to go to Woodland Hills store
No words…
MR
Mary Roshan
Oct 28, 2025
1.0
I took my laptop there to fix why it is slow ,they not only could not fix it ,but also made it worse.Then asked me to replace some parts.However i have membership annually with them,they were going to charge me.
They destroyed my laptop.
Unprofessional people working there.
You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy Northridge.
Does Best Buy Northridge offer in-store pickup?
Yes, Best Buy Northridge offers in-store pickup for your convenience.
What are the regular store hours for Best Buy Northridge?
Best Buy Northridge is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Is the Best Buy Northridge location wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Does Best Buy Northridge offer Geek Squad support and repair services?
Yes, Best Buy Northridge provides Geek Squad support and service repair on-site.
Can I pay with a debit card at Best Buy Northridge?
Yes, Best Buy Northridge accepts debit card payments and does not require cash only.
Are there any nearby places to dine or eat before or after visiting Best Buy Northridge?
Yes, nearby dining options include McDonald's, Islands Restaurant Northridge, In-N-Out Burger, and Tortilla Beach Porter Ranch Northridge where you can enjoy different cuisine.
What nearby stores can be visited along with Best Buy Northridge for shopping?
Nearby shopping destinations include Party City, Toys"R"Us, Babies"R"Us, Ace Hardware, Five Below, and Porter Ranch Town Center for a variety of retail needs.
Are there any nearby pet care or veterinarian services close to Best Buy Northridge?
Yes, VETCO Vaccination Clinic at PETCO, Vetco Vaccination Clinic, Petco, and Vetco Total Care Animal Hospital are nearby for your pet's health and care needs.
How can nearby telecom and computer repair services complement my visit to Best Buy Northridge?
Geek Squad offers mobile phone services and computer repair near Best Buy Northridge, and Verizon nearby provides telecommunications services for your convenience.