Best Buy

4.3
3139 reviews
Best Buy Logo

About

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Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
19350 Nordhoff Way, Northridge, CA
91324, United States

Hours

Reviews

4.3
3,139 reviews
5 stars
1,892
4 stars
668
3 stars
287
2 stars
95
1 star
197

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their helpfulness and knowledge, others are criticized for being rude or unhelpful.

Product Availability

Customers frequently noted issues with product availability, including empty shelves and discrepancies between online stock and in-store inventory.

Return Policy

The new 14-day return policy has received negative feedback, with customers expressing frustration over its strictness compared to competitors.

Staff Knowledge

While some staff members are recognized for their expertise, others are described as lacking product knowledge and providing incorrect information.

Overall Experience

Overall experiences vary widely, with some customers reporting great service and satisfaction, while others express disappointment and frustration.
  • MG
    Michael Guynn
    6 days ago
    5.0
    A solid Best Buy. Staff was friendly and the stock was good. To me it's one of the better locations in the area. It feels alive, still. While I don't want Best Buy to be our only option, with mom & pop shops dying off, this location is really not bad. If you don't want to wait a day or two from Amazon, this is a decent alternative.
  • BN
    Bella N
    Oct 29, 2025
    5.0
    I am grading 5 star for Natalia in Northridge .She fixes my laptop problems very well for two times.
  • DD
    Daniel Dorantes
    Oct 28, 2025
    5.0
    Encontré lo que buscaba aunque solo tenían 1 y me dejaron cambiar otra cosa sin pronlema
  • SL
    Serhii Lesiv
    Oct 27, 2025
    5.0
    “I recently visited Best Buy to ask a few questions about home appliances, and I have to say, the experience was fantastic. The staff was incredibly knowledgeable—they answered all my questions, showed me all the options, and explained everything in detail. They even offered me the best deals available. I ended up buying everything I needed and left feeling really happy. Highly recommend!”
  • IP
    Ivan Plascencia
    Oct 25, 2025
    1.0
    I regularly would make purchases at Bestbuy. However, after finding out recently that the return policy for some items has been reduced to 14 days. I will not be shopping there anymore. The item I bought was a few days after - 17 days. The store manager said nothing could be done and said good luck selling it somewhere. Pretty unpleasant experience. It’s unfortunate because I prefer to see it in person, but when Amazon still has the typical 30 day return. I’ll just be sticking to that instead. Anyway - beware of the 14 day return policy now. It’s no longer 30 days.

Frequently Asked Questions About Best Buy

What are the operating hours for Best Buy in Northridge, CA?

Best Buy Northridge is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.

Does Best Buy Northridge offer pickup and delivery services?

Yes, they offer both in-store pickup and curbside pickup services for your convenience.