Feedback on customer service is mixed; while some employees are praised for their helpfulness and knowledge, others are criticized for being rude or unhelpful.
Product Availability
Customers frequently noted issues with product availability, including empty shelves and discrepancies between online stock and in-store inventory.
Return Policy
The new 14-day return policy has received negative feedback, with customers expressing frustration over its strictness compared to competitors.
Staff Knowledge
While some staff members are recognized for their expertise, others are described as lacking product knowledge and providing incorrect information.
Overall Experience
Overall experiences vary widely, with some customers reporting great service and satisfaction, while others express disappointment and frustration.
MG
Michael Guynn
6 days ago
5.0
A solid Best Buy. Staff was friendly and the stock was good.
To me it's one of the better locations in the area. It feels alive, still. While I don't want Best Buy to be our only option, with mom & pop shops dying off, this location is really not bad.
If you don't want to wait a day or two from Amazon, this is a decent alternative.
BN
Bella N
Oct 29, 2025
5.0
I am grading 5 star for Natalia in Northridge .She fixes my laptop problems very well for two times.
DD
Daniel Dorantes
Oct 28, 2025
5.0
Encontré lo que buscaba aunque solo tenían 1 y me dejaron cambiar otra cosa sin pronlema
SL
Serhii Lesiv
Oct 27, 2025
5.0
“I recently visited Best Buy to ask a few questions about home appliances, and I have to say, the experience was fantastic. The staff was incredibly knowledgeable—they answered all my questions, showed me all the options, and explained everything in detail. They even offered me the best deals available. I ended up buying everything I needed and left feeling really happy. Highly recommend!”
IP
Ivan Plascencia
Oct 25, 2025
1.0
I regularly would make purchases at Bestbuy. However, after finding out recently that the return policy for some items has been reduced to 14 days. I will not be shopping there anymore. The item I bought was a few days after - 17 days. The store manager said nothing could be done and said good luck selling it somewhere. Pretty unpleasant experience. It’s unfortunate because I prefer to see it in person, but when Amazon still has the typical 30 day return. I’ll just be sticking to that instead.
Anyway - beware of the 14 day return policy now. It’s no longer 30 days.
What are the operating hours for Best Buy in Northridge, CA?
Best Buy Northridge is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Northridge offer pickup and delivery services?
Yes, they offer both in-store pickup and curbside pickup services for your convenience.
Where is Best Buy Northridge located?
Best Buy Northridge is located at 19350 Nordhoff Way, Northridge, CA 91324, USA.
What types of products can I find at Best Buy Northridge?
You can shop for TVs, computers, appliances, and more at Best Buy Northridge with expert advice and Geek Squad support.
Does Best Buy Northridge provide Geek Squad services?
Yes, Geek Squad support is available at Best Buy Northridge for your technology and repair needs.
Is the Best Buy Northridge location wheelchair accessible?
Yes, Best Buy Northridge has a wheelchair accessible entrance to accommodate all customers.
Can customers recycle electronics at Best Buy Northridge?
Yes, Best Buy Northridge offers electronics recycling services for responsible disposal of your devices.
What nearby restaurants are close to Best Buy Northridge where I can grab a meal?
Nearby, you can enjoy meals at restaurants such as Jersey Mike's Subs, Flame Broiler, The Flame Broiler - Northridge, and Chipotle Mexican Grill.
What fitness centers are near Best Buy Northridge for a workout before or after shopping?
You can visit 24 Hour Fitness - Northridge, CA or Total Woman Gym + Spa, which are located nearby for your fitness needs.
Are there any nearby stores for additional shopping options near Best Buy Northridge?
Yes, nearby shopping options include ALDI for groceries, Five Below for discounts and accessories, Bed Bath & Beyond for home decor, and PetSmart for pet supplies.