Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, others reported rude behavior and poor service experiences.
Product Availability
Several customers expressed frustration with product availability and inventory issues, noting that items listed as in stock were often not found in-store.
Return Policy
Customers were unhappy with the new 14-day return policy, feeling it was too restrictive compared to competitors like Amazon.
Staff Knowledge
While some reviews highlighted knowledgeable staff who provided excellent assistance, others noted a lack of product knowledge and inconsistent service.
Store Condition
The store's cleanliness and organization received positive remarks, but some customers reported empty shelves and a lack of stock.
SS
SundayZS
3 days ago
5.0
Had an awesome experience with the Geek Squad today! Huge thanks to Josh for being so patient and understanding with me. He really went above and beyond to help me out.
SW
Sagi Waroczyk
Feb 17, 2026
5.0
Geek squad where amazing and they knew exactly what I need.
Thanks guys.
RZ
Richard Zepeda
Feb 16, 2026
1.0
The customer service at this Best Buy is atrocious. It’s by far the lousiest one in California. They walk around like a bunch of Zombies with no initiative to approach. The Red Head just stares at you and the Samsung girl is a disgrace to humanity
JB
James B.
Jan 30, 2026
5.0
Best Buy has a lot of technology and appliances, Their selection is really great, I like their TV selection which is very great, Employees were professional and were on point most of the time, And were very friendly towards me and they do a great job explaining tech to people who are not as familiar with technology, I also do like their selection with computers and laptops, Ranging from Intel to AMD laptops. Overall, I would recommend this store for anyone who is going to get any electronics.
EH
Edgar Hernandez
Jan 29, 2026
1.0
I'll when to buy a phone but they tell me that i have to pay a restored fee if I'll return the item .
the problem is that how can i know if mach my sim card there's no way I can try put my sim car see if got signal and buy it simple .
they want me to buy it out my sim car and if not works
pay 45 dollar that but customer service .
how In the world I'm going to buy something that I'll can not see, not try and the worse part if is in good condition .
0 of 0 I'm not recommended this plase
What are the operating hours for Best Buy in Northridge, CA?
Best Buy Northridge is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Northridge offer pickup and delivery services?
Yes, they offer both in-store pickup and curbside pickup services for your convenience.
Where is Best Buy Northridge located?
Best Buy Northridge is located at 19350 Nordhoff Way, Northridge, CA 91324, USA.
What types of products can I find at Best Buy Northridge?
You can shop for TVs, computers, appliances, and more at Best Buy Northridge with expert advice and Geek Squad support.
Does Best Buy Northridge provide Geek Squad services?
Yes, Geek Squad support is available at Best Buy Northridge for your technology and repair needs.
Is the Best Buy Northridge location wheelchair accessible?
Yes, Best Buy Northridge has a wheelchair accessible entrance to accommodate all customers.
Can customers recycle electronics at Best Buy Northridge?
Yes, Best Buy Northridge offers electronics recycling services for responsible disposal of your devices.
What nearby restaurants are close to Best Buy Northridge where I can grab a meal?
Nearby, you can enjoy meals at restaurants such as Jersey Mike's Subs, Flame Broiler, The Flame Broiler - Northridge, and Chipotle Mexican Grill.
What fitness centers are near Best Buy Northridge for a workout before or after shopping?
You can visit 24 Hour Fitness - Northridge, CA or Total Woman Gym + Spa, which are located nearby for your fitness needs.
Are there any nearby stores for additional shopping options near Best Buy Northridge?
Yes, nearby shopping options include ALDI for groceries, Five Below for discounts and accessories, Bed Bath & Beyond for home decor, and PetSmart for pet supplies.
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