Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Apple Fashion Island
1113 Newport Center Drive, Newport Beach, CA
92660, United States
Hours
Reviews
3.7
610 reviews
5 stars
346
4 stars
70
3 stars
31
2 stars
21
1 star
142
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some praising helpful staff while others reported rude and dismissive behavior.
Wait Times
Many customers experienced long wait times for service, both for appointments and in-store assistance.
Repair Issues
Numerous complaints about repairs not resolving issues, with some customers feeling their problems were ignored or mishandled.
Staff Knowledge
While some staff were noted as knowledgeable and helpful, others were criticized for being unhelpful or lacking expertise.
Store Atmosphere
The store is described as clean and well-designed, contributing positively to the shopping experience.
- NDN D1 day ago5.0Great service organized
- KKKurt KawczynskiNov 13, 20255.0Big Apple Store, friendly staff. Best to make an appointment.
- FKFati KNov 3, 20251.0Extremely Disappointing Experience at Apple Store Fashion Island I’ve been a loyal Apple customer for many years, but my recent visit to the Fashion Island location was one of the most disappointing experiences I’ve had with Apple. When I entered the store, there was no one to greet or assist customers. After looking around for help, I realized people were being checked in by a few employees, so I approached someone to ask for assistance with a purchase. I was told there would be a wait time, which I accepted. While waiting, I noticed a representative with curly hair and glasses (his name was Alfred) walking around without helping anyone. When I asked if he was available, he said yes — but as soon as I told him what I needed, his attitude changed. He abruptly told me to “come back tomorrow,” in a dismissive tone and with raised eyebrows. His behavior was unprofessional and condescending. Feeling uncomfortable, I asked to speak with a manager. To my surprise, the same employee, Alfred, said he was the manager, again with the same rude attitude. When I requested to speak with his supervisor, he refused. I left the store frustrated, disappointed, and without the product I came to buy. As a long-time Apple customer who has made multiple purchases over the years, I expected far better service and respect. This location should focus on hiring staff who are genuinely helpful, courteous, and uphold Apple’s customer service standards.
- ZSZach StormOct 13, 20251.0charged my $200 to repair my laptop only for me to get it back with the same issues. took over an hour and half to get someone on the phone to talk about it. worst experience at an apple store 0/10 recommend
- YKYy KkOct 8, 20251.0By phone. Service bad. Software update worse. Co-respondents said mean
Frequently Asked Questions About Apple Fashion Island
What products can I purchase at Apple Fashion Island?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple Fashion Island.
Does Apple Fashion Island offer technical support for Apple products?
Yes, the Genius Bar provides technical support and assistance for your Apple devices.
What are the regular store hours for Apple Fashion Island?
Apple Fashion Island is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Are there any special holiday hours for Apple Fashion Island?
Yes, holiday hours vary; for example, on December 24th, the store is open from 9:00 AM to 6:00 PM, and it is closed on December 25th.
Can I get delivery or in-store pickup services at Apple Fashion Island?
Yes, Apple Fashion Island offers delivery and in-store pickup options for your convenience.
Is Apple Fashion Island wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
How can I contact Apple Fashion Island for inquiries or support?
You can call +1 949-629-9717 or email fashionisland@apple.com for assistance.
Are there any nearby places where I can have a meal before or after visiting Apple Fashion Island?
Yes, nearby restaurants include California Pizza Kitchen at Newport Beach and P.F. Chang's, great options to enjoy a meal around your Apple Store visit.
What nearby stores can complement my shopping experience at Apple Fashion Island?
There are several nearby stores like Rhone for men's sportswear, Rails Newport Beach for women's clothing, and Sperry for shoes, offering a variety of shopping options.
Are there fitness or recreational options close to Apple Fashion Island?
Yes, Barry's Newport Beach gym and SoulCycle NWPT provide fitness classes nearby, perfect for a workout before or after shopping.