Best Buy

Reviews

• OA

  Oueslati Alaa

  5 days ago
  1.0
  I am extremely disappointed with the service I received at Best Buy yesterday. I visited the store on behalf of my company to purchase a new computer. I was assisted by an employee named Rebecca, but unfortunately, the experience was very unprofessional. I asked basic and reasonable questions about the computer’s specifications and features, but I did not receive clear or helpful answers. I provided her with my company’s business card and asked for a written quotation for one computer. When I first asked if she could print the quote, she told me she did not know how to do it. I then asked her to send it by email instead. She assured me that I would receive the quotation within a maximum of two hours. I specifically explained that my boss had sent me to choose a computer for the company and asked her not to put me in a difficult position by delaying the quotation. She told me not to worry and assured me that it would be sent. Unfortunately, I never received anything, and this created an unnecessary and embarrassing situation for me with my employer. I also work in customer service, and I take my responsibilities toward customers very seriously. I would never ignore a customer after making a commitment to them. When you represent a company such as Best Buy, professionalism, communication, and reliability should be basic expectations. I am very disappointed with the way this situation was handled. Please take customer requests more seriously in the future, especially when dealing with business customers who are relying on your staff to provide accurate information and follow through on commitments.
• CD

  Carol Dong

  Aug 15, 2026
  5.0
  I had the best shopping and customer service experience at this store! I not only found the phone I was looking for, but also left with such a great mood and a wonderful day. Shiwani and Sarz were incredibly patient and helpful in resolving all the issues I encountered while setting up my SIM card. I truly appreciate their kindness, patience, and excellent service. Thank you so much, Shiwani and Sarz!
• LL

  Liz

  Aug 12, 2026
  5.0
  We took my son in last evening to get his laptop for high school that he needs for this fall. The associate was excellent and made sure the laptop we purchased for him met all the requirements that are needed for high school, he answered all of our questions, and explained the extended warranty for it as well. Excellent service
• DN

  dev narwal

  Aug 7, 2026
  1.0
  I love bestbuy, its my go to place for every tech. But today, the associate who handled my transaction was soo rude, didnt feel welcomed at all. I mean I am giving you the business, least I can get some decent customer service. After asking her where I can provide the feedback, then she started smiling and talked politely. Whenever I went home from bestbuy, i always left with a smile, but unfortunately NOT today. Associate - Prabhjot.
• DS

  Deepak soni

  Aug 5, 2026
  1.0
  0 Stars — Disappointed by Misleading Information and Lack of Support I would give zero stars if it were possible. I bought a MacBook from the Best Buy store in Moncton, New Brunswick. Before purchasing, I clearly told the employee that I am a student and asked whether there was any student discount or affordable option available. I was told there was no discount, but the employee offered me a protection plan and said I only needed to pay around $29 for complete protection for five years. The employee never clearly explained that this was a monthly recurring payment. I only found out when the same amount was automatically charged to my card again the following month. I feel that important information was not properly disclosed to me before I agreed to the plan. When I contacted customer service to cancel it, I was told that I might have to pay approximately $250–$260 as a cancellation charge. It is very unfair to expect a student to pay such a large amount when the recurring payment and cancellation terms were not clearly explained at the time of purchase. What made the experience worse was the lack of a proper response and solution from customer service. I was told to go back to the original store, even though I am not currently in Moncton. I should not have to spend additional time and money travelling to fix an issue that happened because the information provided by the employee was incomplete. I trusted the Best Buy employee to explain the plan honestly and clearly. Customers deserve to know the full cost, monthly payments, contract terms, and cancellation fees before agreeing to anything. Very disappointing experience. I am still waiting for a fair resolution, cancellation without a penalty, and a proper response from Best Buy.

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