Best Buy

Reviews

• HC

  Humberto Castillo

  May 11, 2026
  1.0
  EMPLOYEES AND MANAGEMENT WILL MISLEAD OR GASLIGHT YOU REGARDING THEIR RETURN POLICY ON DEFECTIVE ITEMS. PLEASE READ CAREFULLY! I purchased an action camera mount (SKU 19196759) from Best Buy in Fredericton NB on May 9th, 2026. the product was defective and broke in two pieces the very next day on May 10th. I went into the store and requested a return for the item. The manager said they could not accept the return because the item was broken, he referred me to Best Buys return policy. The return policy was written in very small font 5 metres behind a counter. I have 20/20 vision and I could not read the policy that was provided in the store. I decided to go in on another day, May 11th to complete this return because I forgot my Visa that day. On this day another employee said they would not accept the return because the item was damaged. I explained to the employee that the item was damaged because it was defective and I showed them how it was defective as well. This employee said they cannot exchange OR return items that are damaged, and told me to refer to the return policy over the counter, which I could not read where I was standing. The employee said this time they will make an exception and process my return after speaking with a manager. After all this happening, later that evening, I referred to Best Buy's return policy on their OWN WEBSITE, and it does say they have a 30 day return policy regarding defective items. Just to be sure, I contacted Best Buy's online customer service and they did confirm with me they have a 30 day return policy regarding defective items as well. This manager and employee either did not understand their own employer's policy or refused to process a return for a defective item for some other underlying reason. Its not about the money, but more about the principle of how this business fails to properly inform customers regarding their return own policy, potentially misleading them or lying to customers about this. Imagine if this was a purchase costing 1000 dollars or more. I am never stepping foot in there again and neither should you.
• JM

  Jenna Munn

  Apr 14, 2026
  5.0
  The geek squad workers are very nice and explain everything very well. They fixed my PCs issues and gave suggestions on how to prevent the problem in the future. I didn't feel pressured to buy upgrades or anything like that 🙂
• CK

  Cory Kingston

  Apr 13, 2026
  2.0
  Used to be better, selection is limited. Online is a better experience. Bought a fridge, it took over 30 minutes to get a sales rep to help me. The store was dead, barely any employees.
• AA

  Amanda Arbeau

  Mar 20, 2026
  1.0
  I went to this location 4 days ago to purchase a new iPad case for my mother who was hospitalized at the time. The woman who “helped” me was so disinterested in helping me find something suitable and tried to sell me a case that cost over $100 without asking me what my budget was or showing me any other cases. I was able to find one at less than half the price on my own which I don’t think she liked. Also, yesterday I went in looking for a new laptop for myself. I could not find an associate to help me and when I finally did, he said most of the laptops were out of stock and didn’t even show me any options. His exact words were “whichever one you pick, the answer is most likely no.” I ended up going to a competitor and they were more than willing to find me something suitable for me. Do not shop here. Walmart and Costco have a much better selection and their associates are friendly, knowledgeable and helpful.
• BB

  Brad

  Mar 4, 2026
  1.0
  Horrible service for veterans, they sell medical devices online but cannot give a quote so I can get authorization to purchase it. No one willing to assist, just regurgitate policies. Avoid best buy is my recommendation. Sorry nothing we can do yes there is its called help, and assist the customer not chase them away. Worst and last time trying to buy from best buy, stay away.

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