Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Napa for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
270 reviews
5 stars
116
4 stars
38
3 stars
23
2 stars
17
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while a few praised individual employees for their assistance.
Long Wait Times
Numerous reviews mention excessively long wait times for service, often exacerbated by understaffing and appointment requirements.
Sales Practices
Several customers expressed concerns about aggressive sales tactics and a lack of transparency regarding pricing and promotions.
Store Management
Multiple reviews highlight issues with store management, including rudeness and poor problem-solving skills, leading to customer dissatisfaction.
Mixed Experiences
While some customers reported positive experiences, the overall sentiment leans towards dissatisfaction, with many indicating they would not return.
- DDD Dalianis4 days ago1.0Store is the worst Verizon store I have ever been in. They didn’t try to help me and then when I finally just bought a new phone, they charged me four times for it. They are stealing from older folks and hoping that they don’t figure it out.
- MKMatthew KelleherDec 22, 20251.0DO NOT go to this store. It has absolutely horrible service and they will try to sell things that are way overpriced and not needed at all. It is awful.
- DSDanielle SaliemDec 4, 20253.0Hate the service. Will be switching back to At&t after my contract is up. So many dead zones in Napa.
- GMGary MillerNov 26, 20251.0When I walked in a saw a customer being not so nice to a salesperson. I thought to myself, that guys a jerk until I learned why he was upset. These kids have no interest in helping unless they’re getting a commission. I had one of the worst experiences ever with Diego and the manager. I suggest AT&T or any other carrier but these people.
- ECEmi CottierOct 25, 20255.0Just left here and my experience was absolutely outstanding. Picked up new phone and had many questions. Both the first guy and then the manager ( sorry I didn't remember your names !! ) went above and beyond in every way possible to help me. Have no idea why others are so negative about this location. Was in and out under 30 minutes. Thanks guys for your patience and help today !
Frequently Asked Questions About Verizon
What are the Verizon store hours in Napa, CA?
The Verizon store in Napa is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Where is the Verizon Napa store located?
The Verizon store is located at 1715 Trancas St, Suite A, Napa, CA 94558.
What brands of smartphones does the Verizon Napa store offer?
The store offers major brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I schedule an in-store appointment at the Verizon Napa store?
Yes, you can schedule an in-store appointment online or via the My Verizon app for a convenient visit.
What are the shipping and pickup options available for Verizon orders in Napa?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What types of products and services does Verizon Napa offer business customers?
They provide business cell phones, mobile hotspots, tablets, laptops, as well as mobile, wireless internet, and voice plans.
What payment methods are accepted at Verizon Napa?
Verizon Napa accepts debit cards, mobile NFC payments, and paychecks. They do not require cash-only payments.
What nearby food options are available close to Verizon Napa?
Customers can visit nearby eateries like Chipotle Mexican Grill, The Habit Burger Grill, Starbucks, Panera Bread, and Dragon Valley Chinese Restaurant.
Are there convenient nearby banking options near Verizon Napa?
Yes, nearby banks include F and M Bank, Umpqua Bank, Mechanics Bank - North Napa, and LibertyX Bitcoin ATM for financial services.
What nearby stores could customers visit before or after shopping at Verizon Napa?
Nearby shopping options include Ulta Beauty, Mattress Firm, Soma lingerie store, and Lark Shoes shoe store for a diverse retail experience.