Verizon

3.3
384 reviews

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Napa for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
1715 Trancas St, Napa, CA
94558, United States

Hours

Reviews

3.4
270 reviews
5 stars
116
4 stars
38
3 stars
23
2 stars
17
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while a few praised individual employees for their assistance.

Long Wait Times

Numerous reviews mention excessively long wait times for service, often exacerbated by understaffing and appointment requirements.

Sales Practices

Several customers expressed concerns about aggressive sales tactics and a lack of transparency regarding pricing and promotions.

Store Management

Multiple reviews highlight issues with store management, including rudeness and poor problem-solving skills, leading to customer dissatisfaction.

Mixed Experiences

While some customers reported positive experiences, the overall sentiment leans towards dissatisfaction, with many indicating they would not return.
  • DD
    D Dalianis
    4 days ago
    1.0
    Store is the worst Verizon store I have ever been in. They didn’t try to help me and then when I finally just bought a new phone, they charged me four times for it. They are stealing from older folks and hoping that they don’t figure it out.
  • MK
    Matthew Kelleher
    Dec 22, 2025
    1.0
    DO NOT go to this store. It has absolutely horrible service and they will try to sell things that are way overpriced and not needed at all. It is awful.
  • DS
    Danielle Saliem
    Dec 4, 2025
    3.0
    Hate the service. Will be switching back to At&t after my contract is up. So many dead zones in Napa.
  • GM
    Gary Miller
    Nov 26, 2025
    1.0
    When I walked in a saw a customer being not so nice to a salesperson. I thought to myself, that guys a jerk until I learned why he was upset. These kids have no interest in helping unless they’re getting a commission. I had one of the worst experiences ever with Diego and the manager. I suggest AT&T or any other carrier but these people.
  • EC
    Emi Cottier
    Oct 25, 2025
    5.0
    Just left here and my experience was absolutely outstanding. Picked up new phone and had many questions. Both the first guy and then the manager ( sorry I didn't remember your names !! ) went above and beyond in every way possible to help me. Have no idea why others are so negative about this location. Was in and out under 30 minutes. Thanks guys for your patience and help today !

Frequently Asked Questions About Verizon

What are the Verizon store hours in Napa, CA?

The Verizon store in Napa is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.

Where is the Verizon Napa store located?

The Verizon store is located at 1715 Trancas St, Suite A, Napa, CA 94558.