Business Details
1715 Trancas St, Napa, CA
94558, United States
Certified by Verizon • Feb 22, 2026
(707) 259-2121
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/california/napa/napa-crossing-352969
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Napa for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.3
385 reviews
5 stars
172
4 stars
42
3 stars
27
2 stars
24
1 star
120
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, with experiences of rudeness, lack of assistance, and unhelpful staff being common themes.
Long Wait Times
Numerous reviews mentioned excessively long wait times, often exceeding an hour, leading to frustration among customers.
Mixed Experiences
While some customers praised individual employees for their helpfulness and knowledge, others had negative experiences, indicating inconsistency in service quality.
Sales Practices
Several reviews highlighted concerns about aggressive sales tactics and unclear communication regarding promotions and pricing.
Store Management
Feedback indicated issues with store management, including perceived rudeness and lack of effective problem-solving.
- DDD DalianisJan 8, 20261.0Store is the worst Verizon store I have ever been in. They didn’t try to help me and then when I finally just bought a new phone, they charged me four times for it. They are stealing from older folks and hoping that they don’t figure it out.
- MKMatthew KelleherDec 22, 20251.0DO NOT go to this store. It has absolutely horrible service and they will try to sell things that are way overpriced and not needed at all. It is awful.
- DSDanielle SaliemDec 4, 20253.0Hate the service. Will be switching back to At&t after my contract is up. So many dead zones in Napa.
- GMGary MillerNov 26, 20251.0When I walked in a saw a customer being not so nice to a salesperson. I thought to myself, that guys a jerk until I learned why he was upset. These kids have no interest in helping unless they’re getting a commission. I had one of the worst experiences ever with Diego and the manager. I suggest AT&T or any other carrier but these people.
- TATimothy AdamsOct 29, 20255.0Ramses Took care of me kindly and quickly and helped me get what I need. Great customer service. ☺️
Frequently Asked Questions About Verizon
What are the Verizon store hours in Napa, CA?
The Verizon store in Napa is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Where is the Verizon Napa store located?
The Verizon store is located at 1715 Trancas St, Suite A, Napa, CA 94558.
What brands of smartphones does the Verizon Napa store offer?
The store offers major brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I schedule an in-store appointment at the Verizon Napa store?
Yes, you can schedule an in-store appointment online or via the My Verizon app for a convenient visit.
What are the shipping and pickup options available for Verizon orders in Napa?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What types of products and services does Verizon Napa offer business customers?
They provide business cell phones, mobile hotspots, tablets, laptops, as well as mobile, wireless internet, and voice plans.
What payment methods are accepted at Verizon Napa?
Verizon Napa accepts debit cards, mobile NFC payments, and paychecks. They do not require cash-only payments.
What nearby food options are available close to Verizon Napa?
Customers can visit nearby eateries like Chipotle Mexican Grill, The Habit Burger Grill, Starbucks, Panera Bread, and Dragon Valley Chinese Restaurant.
Are there convenient nearby banking options near Verizon Napa?
Yes, nearby banks include F and M Bank, Umpqua Bank, Mechanics Bank - North Napa, and LibertyX Bitcoin ATM for financial services.
What nearby stores could customers visit before or after shopping at Verizon Napa?
Nearby shopping options include Ulta Beauty, Mattress Firm, Soma lingerie store, and Lark Shoes shoe store for a diverse retail experience.
Brand Certified Facts from Verizon
Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: