Many customers praised the staff for being friendly, helpful, and knowledgeable, with several specific employees receiving shout-outs for their exceptional service.
Product Issues
Several reviews highlighted problems with products purchased, including safety hazards and malfunctioning appliances, leading to frustration with customer service responses.
Installation Challenges
Customers reported significant issues with appliance installations, including poor communication and inadequate service from third-party installers.
Long Wait Times
Multiple customers expressed dissatisfaction with long wait times for assistance and checkout, indicating a need for better staffing during busy periods.
Mixed Experiences
While many customers had positive experiences, others reported negative interactions, including unprofessional behavior from staff and unresolved issues.
AA
ANTHONY
3 days ago
1.0
Went there about 3 weeks ago and the manager was very rude! Don't go to this best buy they are awful!!
KP
Kouri Parrish
5 days ago
1.0
I loved waiting in a customer service line for 30 minutes to literally buy just one cable because they didn't have a checkout open and for some reason though it would be a great idea to have one person at customer service handle everything. Even though at least 5 employees were just standing around doing nothing. I've worked at best buy in the past. They were register trained, and they could have helped the 5 angry people in line with me.
GG
G
Feb 15, 2026
1.0
I did research on computers and pens I needed for art. I arrived got pointed in the right direction. I encountered and was helped by a salesperson who wasn’t knowledgeable to any of my questions and didn’t listen to my needs as sole focus and excitement was just get a sale. As a result he sold me the wrong pen-stylus. I categorically feel taken advantage of as an older consumer and forced to pay again to get the correct stylus. Apparently the days of customer service are over as I attempted several times to get help by the store itself. Ive called numerous times and have been unable to get to a live person due to their ai apparently designed not to help or understand you. Id recommend a different store that values its customers. I WILL NEVER PURCHASE FROM BEST BUY AGAIN!
JA
Joel Adams
Feb 5, 2026
5.0
Idk about other best buys, but you can stop at this one and actually talk to someone who knows about the products, shout out to the television dept for their awesome crew.
There is a reason I keep coming back to this exact store, and it's great staff and stock.
BH
Brittany Hammock
Jan 31, 2026
5.0
Jacob helped me and my husband purchase a printer/scanner, he was a great help and super informative! We always get great service at this location!
What products can I shop for at Best Buy in Murrieta?
You can shop for TVs, computers, appliances, and more at Best Buy Murrieta.
What are the operating hours for Best Buy in Murrieta?
Best Buy Murrieta is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Murrieta offer curbside pickup?
Yes, Best Buy Murrieta offers curbside pickup services for your convenience.
Is there wheelchair accessible entrance available at Best Buy Murrieta?
Yes, Best Buy Murrieta has a wheelchair accessible entrance to accommodate all customers.
Does this Best Buy location provide Geek Squad support and repairs?
Yes, Best Buy Murrieta offers Geek Squad support and service repairs on-site.
What payment methods are accepted at Best Buy Murrieta?
They accept debit cards and do not require cash only payments; checks are also accepted.
Can I shop inside the store or is it pickup only?
You can shop in-store at Best Buy Murrieta; they offer in-store shopping as well as curbside pickup.
What nearby stores can I visit along with Best Buy in Murrieta?
Nearby stores include Geek Squad for computer repairs and TV mounting, T-Mobile for mobile phones, and Staples for office supplies and printing services.
Are there any nearby services to help me with outdoor gear or sporting goods when visiting Best Buy?
Yes, Sportsman's Warehouse is nearby and offers outdoor gear and sporting goods, great to visit before or after your trip to Best Buy.
Which nearby places can I visit for dining or grocery shopping while in the area of Best Buy Murrieta?
Smart & Final is nearby offering grocery and bakery items, convenient for picking up snacks or supplies during your visit.
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