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Best Buy

4.2
(2617 reviews)

Business Details

25080 Madison Ave, Murrieta, CA
92562, United States
(951) 696-2001

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
25080 Madison Ave, Murrieta, CA
92562, United States

Hours

Reviews

4.2
2,617 reviews
5 stars
1,584
4 stars
513
3 stars
201
2 stars
89
1 star
230

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with several specific employees receiving shout-outs for their exceptional service.

Product Issues

Several reviews highlighted problems with products purchased, including safety hazards and malfunctioning appliances, leading to frustration with customer service responses.

Installation Challenges

Customers reported significant issues with appliance installations, including poor communication and inadequate service from third-party installers.

Long Wait Times

Multiple customers expressed dissatisfaction with long wait times for assistance and checkout, indicating a need for better staffing during busy periods.

Mixed Experiences

While many customers had positive experiences, others reported negative interactions, including unprofessional behavior from staff and unresolved issues.
  • AA
    ANTHONY
    3 days ago
    1.0
    Went there about 3 weeks ago and the manager was very rude! Don't go to this best buy they are awful!!
  • KP
    Kouri Parrish
    5 days ago
    1.0
    I loved waiting in a customer service line for 30 minutes to literally buy just one cable because they didn't have a checkout open and for some reason though it would be a great idea to have one person at customer service handle everything. Even though at least 5 employees were just standing around doing nothing. I've worked at best buy in the past. They were register trained, and they could have helped the 5 angry people in line with me.
  • GG
    G
    Feb 15, 2026
    1.0
    I did research on computers and pens I needed for art. I arrived got pointed in the right direction. I encountered and was helped by a salesperson who wasn’t knowledgeable to any of my questions and didn’t listen to my needs as sole focus and excitement was just get a sale. As a result he sold me the wrong pen-stylus. I categorically feel taken advantage of as an older consumer and forced to pay again to get the correct stylus. Apparently the days of customer service are over as I attempted several times to get help by the store itself. Ive called numerous times and have been unable to get to a live person due to their ai apparently designed not to help or understand you. Id recommend a different store that values its customers. I WILL NEVER PURCHASE FROM BEST BUY AGAIN!
  • JA
    Joel Adams
    Feb 5, 2026
    5.0
    Idk about other best buys, but you can stop at this one and actually talk to someone who knows about the products, shout out to the television dept for their awesome crew. There is a reason I keep coming back to this exact store, and it's great staff and stock.
  • BH
    Brittany Hammock
    Jan 31, 2026
    5.0
    Jacob helped me and my husband purchase a printer/scanner, he was a great help and super informative! We always get great service at this location!

Frequently Asked Questions About Best Buy

What products can I shop for at Best Buy in Murrieta?

You can shop for TVs, computers, appliances, and more at Best Buy Murrieta.

What are the operating hours for Best Buy in Murrieta?

Best Buy Murrieta is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.

Brand Certified Facts from Best Buy

Best Buy partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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