Best Buy

Reviews

• SR

  Samrat Ray

  2 days ago
  1.0
  Terrible customer experience. I paid for the delivery and mounting an 85 inch tv. The TV did not start. Instead of taking the broken TV back, they just left it mounted with no estimate of when it can be replaced. On top of that, the agent hung up on me when I called to get this resolved. This is the worst way to treat a customer of an expensive product.
• JW

  Jake Wang

  5 days ago
  2.0
  I just got home and felt compelled to share a very unpleasant experience I had about 20 minutes ago. It was entirely due to the extremely poor attitude of a store clerk. I entered the store feeling excited to purchase a new MacBook Air. Unfortunately, that excitement quickly disappeared because of the clerk’s arrogance and impatience, which made me feel genuinely uncomfortable. Overall, the clerk spoke very quickly, responded to questions in a dismissive way, and gave off a strong impression of “you’re an idiot, don’t waste my time.” Here are 2 examples: 1) I didn’t actually need much explanation because I already knew which MacBook model I wanted. Even so, the clerk showed impatience when answering very simple questions. One display unit appeared blue under the store lighting. I reasonably asked whether the color might be “Sky Blue” rather than “Silver.” Instead of answering calmly, the clerk replied with words along the lines of, “Again, I already told you…” in a clearly irritated tone. 2) This was my first time considering financing through Best Buy, and I hoped to receive some guidance. Instead, the clerk seemed focused solely on pushing a credit card. Without clearly explaining the process in advance, they asked me to enter a large amount of personal information, including my Social Security number. Only at the very end did it become apparent that financing required applying for a credit card. When I said that I did not want to apply for a credit card, the clerk did not apologize or acknowledge the confusion. Instead, they made a dismissive remark along the lines of, “Wow, your credit was already pulled and you’re not getting anything?” and repeatedly pointed at the screen, pressuring me to select a credit card option. I trusted best buy for a long time and visited other 2 locations in the bay area. In the past all good experience. But today I really feel sad and this will be the last time I buy things in best buy!!! Definetly 1 star, give 2 because the clerk near the entrance was nice.
• JJ

  Jalal

  Dec 29, 2025
  5.0
  I went to Best Buy to get a laptop for my son’s 10th birthday. I was stressed because my budget was tight and I wasn’t sure I could make it work. Timothy really saved my day. He has a good personality and actually cared about helping. He listened, understood my situation, and worked with my budget instead of pushing expensive stuff. He helped me find an option that made sense for my son and somehow made the impossible possible. The whole experience felt easy and human. I walked out relieved and happy, knowing my son is getting a great gift. Timothy is a real value to Best Buy. He’s indeed a great guy that cares about customers. Thank you sooo much, Timothy. You’re the best!
• SA

  Sean Ammirati

  Dec 21, 2025
  1.0
  I would give zero stars if I could. Buying the LG C5 OLED (77-inch) should have been an exciting upgrade, but it turned into a weeks-long battle against corporate incompetence and potential internal fraud between LG and Best Buy. The Situation: I ordered this TV for pickup. When I arrived, the box wouldn't fit in my car. I told the staff I couldn't get a truck and needed to cancel. They assured me they did not mark it as picked up. LG support then told me to wait 5 days for an auto-cancel so I could re-order for delivery. I did exactly that—re-ordered, and the new TV was delivered. The Fraud/Error: Suddenly, days after my failed pickup, I get an email saying I picked up the original order. I was nowhere near the store. I didn’t sign anything. Someone at that Best Buy location manually marked a $3,000+ TV as "Picked Up" days after the fact. The Runaround: • LG: Told me it’s "Best Buy's problem" and refused to help, even though I bought it through the LG website. • Best Buy: I spent hours on the phone. I was redirected 4+ times in a single call. They lied and said there was no record of my previous calls (despite me having email proof). • The Store: When I finally got through, they admitted the TV was still sitting in the store but refused to refund me unless I physically walked into the building. I am currently in New York—the store is not. They essentially tried to keep my money for a product they knew they still had in their inventory. The Resolution: Neither LG nor Best Buy ever fixed this. I only got my money back because I filed a dispute through PayPal. Bottom Line: The LG C5 is a great TV, but DO NOT buy it through the LG/Best Buy pickup system. Their systems don't talk to each other, their employees are either fraudulent or completely untrained, and if something goes wrong, they will happily leave you $3,000 in the hole while pointing fingers at each other. Worst customer service experience of my life.
• WC

  Wennie Chiang

  Dec 17, 2025
  2.0
  I usually expect at least basic courtesy when picking up an order, but this experience was disappointing. I was already standing in the pickup line and this lady staff member had seen me earlier when she was working at the checkout counter. However, when she moved to the pickup counter, she asked another customer who was clearly behind me to go first, without any explanation or acknowledgment. When it was finally my turn, her attitude felt very impatient and unfriendly. There was no greeting or communication, and she simply placed my items on the counter without saying a word. It made the interaction feel rushed and dismissive. The store was not busy and not many people there at all. Being treated fairly in line and with basic respect should be standard. I hope management can reinforce better customer service and consistency for those working staff.

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