Best Buy

Reviews

• FH

  Fuad H

  2 days ago
  1.0
  The manager at this location was not demonstrating good customer service. I had a preorder that was supposed to picked up on release day, however the order got delayed. I asked for some sort of remedy or compensation from the onsite manager but he refused to make it up in any way. He basically said the only thing I can do is to cancel the order. If the order was not available, it should not let me order it for pickup. Best Buy should ensure that. If some problem occurs, it should be Best Buy's responsibility to compensate the customer.
• MM

  Mocha

  6 days ago
  1.0
  Ordered online for an in-store pickup for the next day. It was confirmed and then at the end of the next day told me it is delayed for a few days. It resulted in me not being able to acquire the product I need urgently. If you don't have the stock, don't commit for next day pick up and take my payment. I even went into the store and ask when I can pick up and the people at the pickup section just said sorry can't tell you. Horrible.
• NN

  Niel

  Feb 17, 2026
  3.0
  Normally a decent store. I came to purchase an in stock item with 3 available. They couldn't find the product and the associate frankly put very little effort into trying. It was a distinct letdown and really undermined the point of shopping brick and mortar. I get it if there was only 1 left but 3? This isn't Home Depot. This experience just pushes me further away towards higher quality online sellers. It's a real letdown.
• ER

  Edgar Rios

  Feb 10, 2026
  1.0
  I scheduled an appointment at Best Buy to have a mirror dash cam installed. Before booking, I spoke with an associate (Johan, I believe tall white guy) who told me he could install it, but that my car was more complicated and would require an extra hour of labor. That was completely fine with me, so I booked the appointment for the following week. On the day of the appointment, I dropped off my car as scheduled. About an hour after my appointment time, I received a call saying they could not install the dash cam at all because according to him he couldn’t fine a way to route the wires…. This should have been identified before the appointment was made especially since I was upfront about the vehicle and was already told it could be done with additional labor. Wasting a customer’s time after confirming capability is unacceptable. If an installer can’t perform a job, that needs to be communicated before an appointment is booked not after the customer has already taken time out of their day to drop off their car. Management should really address this, because the lack of communication and professionalism is disappointing. Guy should be fired.
• AC

  Alex Calder

  Feb 8, 2026
  4.0
  I needed a window mount phone holder and qi charger for my wife and didn't want to play around on Amazon. Bestbuy let me drill down the local inventory online and had decent descriptions and product reviews to let me buy in a pinch in person. Couple that with an immediately available cashier for a quick friendly checkout. Simple and effective enough to keep it in mind on the regular.