Best Buy

Reviews

• JL

  Juan Lara

  3 days ago
  1.0
  Employees here are super rude. Came in to return some Airpods today and the woman who helped me didn’t offer me a copy of my return receipt so I asked If I could have it, she replied with “if you want it” in an incredibly rude tone. Had a similar experience like this a couple months back when trading in my laptop for a new one. Two of the employees spoke to me in a very rude, uninviting tone regarding the trade-in, one of them was a manager, same person who helped me today, except last time she tossed my receipt at me. This Best Buy needs a management overhaul—never coming back.
• AD

  A D

  Apr 18, 2026
  5.0
  This BIG KID WAS CUTTING in line for pokemon this morning , I brought my two kids and didnt get anything after waiting 2hours , some smaller guy confronted him , and he got VERY AGGRESSIVE threating him to do something about it yelling at him that he was loitering over night he also changllenged the rest of the line to do soemthing about it , best buy needs to do something about this as I DO NOT FEEL SAFE ANYMORE SHOPPING AT BEST BUYS. This has constantly been happening AT MULITIPLE LOCATIONS. I was hearing in line that last week someone flashed a FIREARM! Again for cutting, I Will be contacting corporate about this. All for a premium poster collection grow up BIG GUY HOPE YOU READ THIS!!!.
• JE

  Jake Ellowitz

  Apr 10, 2026
  1.0
  We bought a refrigerator from them - Installation failed -- because the team didn't have a ladder. But really, because they were rushing to the next house - Second attempt -- failed. Because they said there was a leak (hint: there was not. I was home with the technician looking at a dry valve). - Third attempt -- tbd. This time it's not an installation, it's a pickup, because we're returning the refrigerator. I spent a total of 3 or 4 hours on support lines. The technicians are absolutely inept. The call centers literally fabricating excuses. It's mind blowing. By the way, you can't call the store either. This location, according to the call centers, has no phone line. So when I went to the store, there were no available managers or employees to talk to. When I finally found one, they told me to call the call center. You can't make it up.
• VM

  Vick More

  Apr 5, 2026
  1.0
  Probably the worst BestBuy I have been to. I have been to other BB stores around California (Woodland, Roseville, Sacramento, Rocklin, Salinas, Gilroy, etc) and this location out runs them all with the worst customer service at all levels from the check out team, floor folks to managers. They will not work with you and make you feel that the mistake is yours and yours to fix, very condescending, very talk you down attitude, even discriminatory. They had the audacity to tell me that they couldn't help because the only thing that was different was the color of the product I chose and that particular color was not in sale or promotion. This was just one example of multiple instances with these types of interactions. I will avoid buying here or trying to get support from this store. Best Buy corporate should take a closer look at this store’s work culture, employee relationships, customer satisfaction, ethics, and overall storewide performance and compliance. Oh and their bathrooms are a nasty and dirty mess too.
• GS

  Gowtham S

  Mar 29, 2026
  1.0
  Avoid this location. Hostile Management & Unprofessional Interrogations. I had an appalling experience at this Best Buy on March 28, 2026 (7:30 PM - 8:00 PM). I came in ready to purchase a high-end, online-only laptop and needed a professional to help me verify technical specs that were unclear on the website. The visit was a total failure of leadership: 1. Neglected Equipment: The similar floor model I tried to test had a broken, non-functional trackpad, making it impossible to even trial the device. 2. Hostile Management: A man identifying as the Store Manager approached me and immediately became aggressive. He claimed I had 'talked to four people' (counting staff who just walked past me) and demanded: 'Are you going to buy today? When?' He stated he only wants to work with customers 'buying today.' 3. Refusal to Help: When I told him the first sales rep gave me incorrect info, he didn't apologize. Instead, he challenged me, saying, “I'm going to go ask her if she told you that.” I told him to go ahead. Rather than assisting a ready buyer, he preferred to start a confrontation and 'fact-check' my experience. 4. Incompetence: I told him the laptop config that I’m looking for. He eventually pulled up the website on a floor unit and began reading off random, unrelated specs that didn't even match the brand I was asking about. I was literally there to spend thousands of dollars on the high-end laptop, but this manager’s ego and 'buy now or leave' attitude chased me out of the store. He is technically illiterate, professionally aggressive, and has no business in customer service. If you want high-end tech or basic respect, please go elsewhere.