Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Monterey for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
170 reviews
5 stars
93
4 stars
19
3 stars
11
2 stars
10
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees like Mo and Ray received high praise for their helpfulness and knowledge, others were criticized for being rude or unhelpful.
Wait Times
Many customers reported long wait times, both for in-store assistance and on the phone, leading to frustration and dissatisfaction.
Sales Focus
Several reviews indicated that staff seemed more focused on sales than on providing service, with some customers feeling ignored or misled.
Technical Support
While some customers had positive experiences with technical support, others faced issues with unresolved problems and poor communication.
Store Environment
The store atmosphere received mixed reviews, with some customers noting uninviting greeters and a lack of professionalism among staff.
- ASArissa S3 days ago1.00/10 would not return to this location. Waited an hour and a half just for them to take people that came AFTER me before helping me even though they make you “sign in” on a paper when entering . I haven’t had service for a week and needed this issue fixed but sat there waiting and wasted time . I will be going to a different location from now on.
- AKArben KullolliDec 13, 20255.0Outstanding customer service from Mo at the Verizon store! He was friendly, attentive, and genuinely committed to helping. My questions were answered clearly and promptly, and the entire experience was smooth and stress-free. It’s rare to feel so valued as a customer—thank you for going above and beyond!
- ALAdam LesterDec 2, 20251.0I had issues with my service through Verizon. My coverage was getting worse and for hours at a time I’d lose the ability to make calls from my home. I decided to switch to ATT. Unfortunately I had issues accessing my Verizon app. I went into the store, waited 15 minutes to be told the nobody could help me in the store and I’d have to call their line to have someone fix the issue I was having. I walk out of the store, battle their automated system and guess what! It was a 58 minute hold time! That’s insane. I wait 15 minutes on hold before my Verizon service went out the window and the call was dropped. I called again when I got home and was greeted with another massive wait time and guess what! My version service disappeared and the call was dropped. The next day I finally got a hold of a person after another 20 minute hold. I asked them for the necessary fixes so I could switch my plan over to ATT. Instead of helping me he tried to sell me on the fact that Verizon has better coverage( definitely not true where I live). He then tried to get me to go through my setting to try and “fix” the issue. I was very frustrated with the fact that after battling for two days to get this issue resolved I had a guy on the phone trying to stonewall me from leaving version. Absolutely the worst customer service experience I’ve had this year. 1. Versions do better and maintain you network 2. If someone goes into a store they should be able to be helped with minor issues, not blown off by people who are only trained to hustle sails 3. If you’re going to tell someone to call their line that line better not be designed with automation that try’s to steer you away from talking to a person.
- SESarah EhrhardtSep 29, 20255.0Mo is fantastic! It was my first time upgrading to a new phone by myself, and he made it so quick and easy. He was clear, concise, and made the sale without being sleazy or deceptive. 10/10 walked out with the new iPhone 17 at a much cheaper price than anticipated! He even told me how to transfer my data from my old phone.
- CCcamilaSep 26, 20251.0employees are RUDE. do not come to this location
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Monterey?
The Verizon store in Monterey is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Monterey?
The Verizon store is located at 1680 Del Monte Center, Suite 12g, Monterey, CA 93940.
Which brands of smartphones does the Verizon Monterey store offer?
Verizon Monterey offers the latest 5G smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL, including the new iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
What services are available at the Verizon store in Monterey?
The store offers mobile plans, wireless internet plans, voice plans, as well as business cell phones, mobile hotspots, tablets, and laptops.
How can I purchase and receive products from Verizon Monterey?
You can shop online or in-store, with options for in-store pickup, free 2-day shipping, express locker pickup, or same-day delivery where available.
Can I schedule an appointment at the Verizon Monterey store?
Yes, you can schedule an in-store appointment online through Verizon's website or via the My Verizon app.
What payment methods does Verizon Monterey accept?
Verizon Monterey accepts payments by debit card, checks, and mobile NFC payments; cash-only payments are not required.
Which nearby stores can I visit along with Verizon at Del Monte Center?
Nearby stores include Vans, Champs Sports, Hollister Co., Gap, Foot Locker, Zumiez, Claire's, H&M, and Victoria's Secret, offering shoes, clothing, accessories, and more.
What dining options are near the Verizon store in Monterey's Del Monte Center?
Nearby dining options include Dametra Fresh Mediterranean for Mediterranean cuisine, Subway for sandwiches, Lalla Grill for American bar and grill, Pizza My Heart for pizza, and Cold Stone Creamery for ice cream and smoothies.
Are there entertainment venues near the Verizon store at Del Monte Center?
Yes, you can visit Century Theater Del Monte Center, Del Monte Regional Movie Theater, and Dmc Movies for cinema and drive-in theater experiences nearby.