Apple Del Monte

Reviews

• EP

  Eugene Palmer

  Nov 17, 2025
  1.0
  On November 16 2025,we walked into the Apple store and I was told by the greeter that the young lady who works in the store would see me next after she was finished with the customer, she then looked at me to acknowledge as a confirmation that I would be next. I waited approximately 10- 15 minutes. Upon her finishing with her customer she gave me a a quick glance and proceeded to wait on another customer... I waited for some form of acknowledgement from her on what was going on...she look at us and continued to wait on that customer. So I decided to leave, again she glanced at me as I was departing from the display table and began helping another customer... I walked out of the store momentarily and returned back inside the store to report what happen to the store greeter. He apologized for what happen and asked me to wait to be helped. I declined his offer and also let him know that I will not be shopping at that store. The lady that did not help me is hispanic and the two customers are also Hispanic.. I am not. Bye Apple Del Monte Shopping Center!!!
• TS

  Tawinder Singh

  Nov 4, 2025
  1.0
  No good service I buy new phone just like five months ago and they have a issue in the no network and the screen is frozen and they don’t wanna change it
• LL

  Lala Lassiter

  Oct 30, 2025
  1.0
  I just had a very frustrating experience with this Apple Store. I have never been to an Apple Store and they’ve messed up my phone more than what was going on with it. Not only did they not figure out what was going on with my phone (and this was a first) I’ve been to Stevens Creek & Roseville Apple Stores, but all the times that I’ve been to Apple this is my first time at this location. They previous stores mentioned have been able to solve my issue and have been super helpful and with great customer service. Not only was the boy that was helped me very rude and not super friendly, He called my phone vintage and I only have an iPhone 13. He basically said because my phone is old it’s my fault that my iMessage is turned off when it was Apple‘s update that made my iMessages turned off in the first place. Not only did he insult me and my phone he also messed it up. He deactivated my whole phone as if I had no service and it had been working all day I just had green texts which was a little frustrating. He said had no idea how to fix it, he reset all my settings, which is highly annoying. Now I have to go back and do EVERYTHING and I’ve had this phone 2:5 years. Like i even remember them all at this point. So after calling it old and breaking it with all new settings he returned it saying SOS and it didn’t even work anymore. So now, I’m on a work trip without Google maps and have no idea how to get to the airport in San Jose hours away with traffic or to the next destination. He then said I need to go to Verizon because he has no idea how to fix it. I will never return to the store. I went to Verizon. The guy was able to fix it in five minutes. I think at this store you should teach your employees on customer service, how to speak with people with tact and to be a little more empathetic and personable. Can I afford the new iPhone 17? Yes. Do I want it ? No. Am I in a rush to get a brand new phone? No. However, don’t ever call my phone vintage just because it’s a few years old when there’s people with androids and flip phones and iPhone 10s still. He was very rude and his comment was unnecessary nor was it accurate because the update messed up my phone and all I need was a new SIM card. Guess what? It had nothing to do with my phone being “vintage” lol. The nerve…..
• ES

  ERIK STROHMEYER

  Oct 29, 2025
  2.0
  Ni ht ausgeschildert ab Parkplatz
• BN

  Brian Navarro

  Oct 14, 2025
  4.0
  Apple at Del Monte is a solid spot! The store was a bit crowded when I visited—though, honestly, what store isn’t on a weekend? The employees were helpful and attentive, making the experience smooth despite the crowd. Overall, a reliable 4-star visit.

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