Geek Squad

Reviews

• RL

  Rudy lopez

  Sep 4, 2025
  1.0
  Geek squad/ apple care partnership is trash . They told me I’m best off going to apple directly
• AD

  Anar Dadashov

  Sep 21, 2024
  1.0
  Disappointing Experience with Geek Squad at Best Buy I booked a service appointment through Apple Support to have my phone glass repaired at the nearest Geek Squad location, with the first available time being 5:20 PM today. I showed up on time, only to be told by the staff that they could not service my phone because they were “super busy.” This was extremely frustrating, especially since the appointment slot was available and booked in advance. When I asked why they offered the slot if they couldn’t honor it, I received no clear answer. The representative, Francine, who claimed to be a supervisor, was unhelpful and just repeatedly suggested that I come back tomorrow. I explained that I had driven 30 minutes to get there and that this was not a feasible solution for me, yet she showed no willingness to offer any alternative or assistance. I find it unacceptable that a service as reputable as Geek Squad could not manage its bookings properly or provide an effective solution when a mistake is clearly on their end. This experience wasted my time and caused a great deal of inconvenience. I hope this feedback serves as a reminder to improve customer service and ensure this doesn’t happen to others.
• PA

  Puchicaman a

  Nov 12, 2020
  1.0
  I'm literally calling them right now. It's been 30 minutes and 6 seconds.
• DC

  Dave Canfield

  Aug 21, 2020
  5.0
  AJ And his assistant were absolutely amazing and patient with answering all my questions and even came back to help out with the subwoofer after determining the cord wasn’t good enough. Both of them were absolutely outstanding in customer service. Thank you again.

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