Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.2
5,582 reviews
5 stars
3,363
4 stars
1,098
3 stars
452
2 stars
190
1 star
479
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rude or unhelpful interactions.
Product Availability
Customers appreciate the variety of tech gadgets available, but there are complaints about items being out of stock or not found.
Store Condition
The store is noted for being clean and organized, but there are significant complaints about the condition of the bathrooms.
Return Policy Issues
Several customers expressed frustration with the return policy and the handling of exchanges, citing poor communication and unhelpful staff.
- ESEstela Silva2 days ago1.0I have tried to reach the Montebello Best Buy the last two weeks. The call keeps getting rerouted to their customer center. I bought a washer and dryer and purchased the additional warranty. They made a mistake on the policy and no one seems to be able to help. I’ve never had such horrible experience. The only helpful person was the manager Mary when I went in person. She said someone would contact me to fix it and they contacted me, but were not able to help. I call every other day and they keep telling me call back in a half an hour. Would not recommend you purchase anything there.
- KFKiana Fong6 days ago1.0Awful experience, tried to return an unopened item that I received as a gift and they just wanted to keep the money in any way possible. Trying to sell tons of items in exchange and when I said I just wanted to return they forced a restock fee even though the item is completely untouched inside the box. I told them I never opened it or even touched the item inside and they said "you could just be saying that", and then proceeded to open the item and touch everything. Like??? Anyways, I went to Best Buy Downey the next day and they were perfect, literally took my item and returned with no fees. I hope the employees who sucked here know I was able to do what they told me was impossible. Go to Downey instead!
- EMEsperanza MayorgaJan 5, 20261.0We had a Geek Squad appointment to check my daughter’s iPad. The agent barely explained anything, spoke very quietly, and immediately suggested erasing the device without proper explanation. He seemed disengaged, and we had to keep asking questions. We decided to leave and look for other options. Poor customer service.
- RMRuth MendizaDec 19, 20251.0No nos atendieron bien tuvimos que esperar como 20 minutos para que alguien nos atendiera y luego no quitaron mis dudas de un producto que compre hace 6 meses y tube que buscar por mi cuenta para solucionar mis dudas de garantía al final lo hise sin ayuda del personal de la tienda espero y mejoren en atención a el cliente
- EHEric H.Dec 13, 20255.0I traveled from Long Beach to Montebello to pick up an open box item (Dell laptop PC) that, when I arrived, could not be located. While Jay was making a kind adjustment on the purchase of the same item in new condition, Tiffany found the open box item, and Jay made an adjustment for the extra time it took to sort things out. Thanks to both of you for the great customer service!
Frequently Asked Questions About Best Buy
What products can I find at Best Buy in Montebello?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy Montebello.
What are the store hours for Best Buy Montebello?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Montebello offer curbside pickup?
Best Buy Montebello offers curbside pickup services for your convenience.
Can I get Geek Squad support at Best Buy Montebello?
Yes, Best Buy Montebello provides Geek Squad support and repair services in-store.
What payment methods are accepted at Best Buy Montebello?
The store accepts debit cards, checks, and other payment methods; cash only is not required.
Does Best Buy Montebello have wheelchair accessible entrances?
Yes, the store has wheelchair accessible entrances to accommodate all customers.
Are there any nearby places to grab food or drinks after visiting Best Buy Montebello?
Yes, nearby places include Starbucks for coffee, International Buffet for a variety of cuisines, and Taqueria El Zarape for Mexican food.
Where can I find additional electronics and appliance stores near Best Buy Montebello?
Nearby electronics and appliance stores include another Best Buy location and Anna's Linens for home-related products.
Are there any shopping centers or department stores near Best Buy Montebello?
Yes, Montebello Plaza shopping center and Kohl's department store are nearby for more shopping options.
Is there a place nearby Best Buy Montebello where I can get printing or tech support services?
Office Depot Print & Copy and Office Depot Tech are nearby, offering printing services and IT support.