Best Buy

Reviews

• MM

  Marina Miranda

  4 days ago
  1.0
  I bought a screen protector for my phone they gave me the wrong one I went back to store they didn't want to give my money back they gave me a card store credit but I don't need nothing from store I explain they didn't care I ended up with a store credit card of $27 dollars is so ridiculous.
• RQ

  rj quaint

  Mar 31, 2026
  1.0
  Every time I purchase a device from this Best Buy location or Best Buy locations in general, it seems to fail within a year or in less than two years. I brought in a Surface Pro Keyboard and the worker had determined that it was most likely a hardware problem, as the keyboard was completely nonfunctional and the Slim Pen that came attached with it was completely fine. However, his two managers had insisted on a software issue within my main Surface Pro system, which was nonsensical considering I had no other port connectivity issues and the LED lights on the keyboard did not want to even turn on. There was no need to keep my Surface Pro device with the keyboard when every test clearly reflected that the issue was a hardware problem within the keyboard itself. There is also no discernible reason for the diagnostic to take 5-6 days, and it seems retaliatory. Best Buy Total just seems like a waste of $200 if I have to jump through hoops just to use it.
• PP

  p0319

  Mar 31, 2026
  1.0
  Horrible service from Geek squad! Scheduled for one of their Geek squad members to come out to the house to fix a broken TV under warranty. They were supposed to come out on Saturday. Late Friday evening we get an email letting us know that they won't be able to come out, and rescheduled for the following Tuesday. I take the day off from work, and find out late Tuesday morning that no one will be coming by! We rescheduled for the following Thursday. We'll see if that happens!
• LV

  Lean Vega

  Mar 31, 2026
  1.0
  A very bad experience. I went to exchange a Garmin watch, but they lost my receipt inside the store; consequently, they refused to process the exchange. Furthermore, aside from offering apologies, Mr. Bryan and Fern provided absolutely no solution to my problem. Muy mala experiencia, fui a cambiar un reloj Garmin y perdieron dentro de la tienda mi ticket, por lo tanto no me realizaron el cambió y además de disculparse, los Sr Bryan y Fern no dieron ninguna solución a mi problema.
• AA

  Anthony Archer

  Mar 25, 2026
  1.0
  We had a Geek Squad appointment to look at my daughter’s iPad, and unfortunately the experience wasn’t great. The agent spoke very quietly, didn’t explain things clearly, and quickly suggested erasing the device without giving a proper explanation of why. He seemed disengaged, and we had to keep asking questions just to understand what was going on. In the end, we decided to leave and explore other options. Overall, the customer service was disappointing.