Mixed reviews on customer service, with some praising helpful staff while others reported rude or unhelpful interactions.
Product Availability
Customers expressed frustration over stock issues, with many items being out of stock or misrepresented online.
In-Store Experience
Some customers enjoyed their in-store experience, highlighting friendly and knowledgeable staff, while others faced long wait times and poor assistance.
Returns and Policies
Several reviews mentioned dissatisfaction with return policies and experiences, particularly regarding manager interactions and product conditions.
FC
Fernando C
Jan 4, 2026
5.0
Support Best Buy or you will only be left with Amazon
CD
Cool Duz
Dec 17, 2025
1.0
Bad experience on Black Friday. My only day off in weeks. Came in to buy a TV that I specifically wanted. Sales man said that for a bit more money I can get something better. Days later, when it arrived, I found out that it was TERRIBLE. Immediately called for a return and got the TV I ORIGINALLY wanted. Never trusting a salesman at Bestbuy. They wasted my time and talk out of their posterior.
DD
Dayz
Dec 15, 2025
1.0
Avoid the manager Chris at all costs. You can't miss him, the slim shady looking dude with bleached white hair trying to hold on to youth with the tip of his fingers.
He argues with customers, talks to you in a condescending manner and makes up policies to try intimidate you into not returning something. Don't believe me? Search other reviews with his name on here. Best Buy HAS to accept any return made online or ANY store so don't fall for the "you have to go to where u bought it" or "if you bought it online u have to ship it back" any store has to accept it. He just trying to manipulate his store #s
CP
C P
Dec 7, 2025
1.0
Horrible place . Bout time they go out of business . You spend 5 k and they won’t back it up . I will just use Amazon or go to Costco from now on . No questions asked they return ! I have been a life long Best Buy customer until this . Best Buy you can thank MATT the man in Customer service for losing yet another customer ! He felt powerful being behind that desk , pretty pathetic
AJ
Amy Jones
Dec 4, 2025
5.0
This was the best shopping experience I have ever had at a Best Buy-and like all of us-I have had to purchase items at these stores at various locations for years. With purchasing TV's or Soundbars or Bluetooth Speakers I want to hear and see the item as well as easily ask questions. All the employees at this store worked diligently to find the Cyber Monday items that I was interested in-they went so far to look in the back and roll out a tv that I was curious about. Yea, that is their job-but each employee was super nice and had a sense of humor. We actually stayed longer and bought another gift because this cute and smart girl helped me find the item and then we discussed the pros and cons of the various brands. I absolutely could not believe how nice all the employees were-especially Edgar Samsung. I use to dread going into Best Buy- the stores are caverness and empty and no one wanted to be there browsing. This store has changed my mind. One of my sons told me they are training store employees better to compete with on-line shopping. Good for Best Buy- that strategy will work if they can copy this stores positive energy.
What are the store hours for Best Buy in Montclair?
Best Buy in Montclair is open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.
What types of pickup services does Best Buy Montclair offer?
Best Buy Montclair offers in-store pickup and curbside pickup services.
Does Best Buy Montclair offer Geek Squad support and services?
Yes, Best Buy Montclair provides Geek Squad support for expert advice and technical assistance.
Is Best Buy Montclair accessible for customers with disabilities?
Yes, the store has a wheelchair-accessible entrance to accommodate customers with disabilities.
Can I get my electronics repaired at Best Buy Montclair?
Yes, Best Buy Montclair offers service and repair support for electronics.
Does Best Buy Montclair accept debit cards or cash?
Best Buy Montclair accepts debit cards and does not require cash payments only.
Are there any nearby places where I can enjoy food after shopping at Best Buy Montclair?
Yes, several nearby dining options include HomeTown Buffet, Gen Korean Bbq House, Pizza Hut Express, Panera Bread, Starbucks, Carl's Jr., Rodrigo's Mexican Grill, and Don Jose Mexican Restaurant.
What nearby places can I visit for beauty and wellness near Best Buy Montclair?
Nearby beauty and wellness options include Lovely Nails Tanning & Spa, Signature Styling Salon, and CVS Beauty.
Where can I find nearby coffee shops when visiting Best Buy Montclair?
Nearby coffee shops include Panera Bread and Starbucks, perfect for a break before or after your visit to Best Buy.
Is there a location nearby for shipping or courier services when visiting Best Buy Montclair?
Yes, the UPS Access Point location near Best Buy Montclair offers courier and shipping services.