Best Buy

4.2
3945 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
8960 Central Ave, Montclair, CA
91763, United States

Hours

Reviews

4.2
3,945 reviews
5 stars
2,301
4 stars
859
3 stars
326
2 stars
127
1 star
332

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising helpful staff while others reported rude or unhelpful interactions.

Product Availability

Customers expressed frustration over stock issues, with many items being out of stock or misrepresented online.

In-Store Experience

Some customers enjoyed their in-store experience, highlighting friendly and knowledgeable staff, while others faced long wait times and poor assistance.

Returns and Policies

Several reviews mentioned dissatisfaction with return policies and experiences, particularly regarding manager interactions and product conditions.
  • FC
    Fernando C
    Jan 4, 2026
    5.0
    Support Best Buy or you will only be left with Amazon
  • CD
    Cool Duz
    Dec 17, 2025
    1.0
    Bad experience on Black Friday. My only day off in weeks. Came in to buy a TV that I specifically wanted. Sales man said that for a bit more money I can get something better. Days later, when it arrived, I found out that it was TERRIBLE. Immediately called for a return and got the TV I ORIGINALLY wanted. Never trusting a salesman at Bestbuy. They wasted my time and talk out of their posterior.
  • DD
    Dayz
    Dec 15, 2025
    1.0
    Avoid the manager Chris at all costs. You can't miss him, the slim shady looking dude with bleached white hair trying to hold on to youth with the tip of his fingers. He argues with customers, talks to you in a condescending manner and makes up policies to try intimidate you into not returning something. Don't believe me? Search other reviews with his name on here. Best Buy HAS to accept any return made online or ANY store so don't fall for the "you have to go to where u bought it" or "if you bought it online u have to ship it back" any store has to accept it. He just trying to manipulate his store #s
  • CP
    C P
    Dec 7, 2025
    1.0
    Horrible place . Bout time they go out of business . You spend 5 k and they won’t back it up . I will just use Amazon or go to Costco from now on . No questions asked they return ! I have been a life long Best Buy customer until this . Best Buy you can thank MATT the man in Customer service for losing yet another customer ! He felt powerful being behind that desk , pretty pathetic
  • AJ
    Amy Jones
    Dec 4, 2025
    5.0
    This was the best shopping experience I have ever had at a Best Buy-and like all of us-I have had to purchase items at these stores at various locations for years. With purchasing TV's or Soundbars or Bluetooth Speakers I want to hear and see the item as well as easily ask questions. All the employees at this store worked diligently to find the Cyber Monday items that I was interested in-they went so far to look in the back and roll out a tv that I was curious about. Yea, that is their job-but each employee was super nice and had a sense of humor. We actually stayed longer and bought another gift because this cute and smart girl helped me find the item and then we discussed the pros and cons of the various brands. I absolutely could not believe how nice all the employees were-especially Edgar Samsung. I use to dread going into Best Buy- the stores are caverness and empty and no one wanted to be there browsing. This store has changed my mind. One of my sons told me they are training store employees better to compete with on-line shopping. Good for Best Buy- that strategy will work if they can copy this stores positive energy.

Frequently Asked Questions About Best Buy

What are the store hours for Best Buy in Montclair?

Best Buy in Montclair is open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.

What types of pickup services does Best Buy Montclair offer?

Best Buy Montclair offers in-store pickup and curbside pickup services.