Best Buy

Reviews

• RG

  Rajnish Gupta

  Feb 17, 2026
  4.0
  I don't feel confident in how the store runs. The product is fine. Not if I am buying from store I want to make sure the product is what I need, and I was not allowed to check it and then buy, in this case. It was a pc case, pun intended. If I can just look at all the things online then why would I go to store. Why won't I get it through Amazon the next day itself. I think the whole feel of buying from a store is gone. And it's worse here because you're buying electronic, which cost decent amount of money. There is return policy, but that's just a hassle.
• HJ

  Hasna Jaan

  Feb 15, 2026
  5.0
  I cannot say enough good things about BENNVE. From the very beginning, he has been extremely professional, patient, and genuinely helpful. He truly cares about customers and makes sure every issue is handled the right way. We actually live in Union City, but the customer service there is honestly horrible. We had so many problems, and the manager in Union City was very unprofessional and not helpful at all. It was extremely frustrating, and we felt like no one cared to solve our issues properly. Because of that experience, we decided to come all the way here just to get our problems resolved. And I’m so glad we did. BENNVE completely changed our experience. He listened carefully, explained everything clearly, and treated us with respect. He didn’t rush us, and he made sure we understood every step. That level of service makes a huge difference.Now I shop at Best Buy much more often, and even though we live far, I am willing to drive all the way here because the customer service is excellent. BENNVE represents what great customer service should be professional, calm, respectful, and solution-oriented.Thank you, BENNVE, for restoring our trust and giving us such a positive experience. We truly appreciate your help and will continue coming back because of the outstanding service we received.
• RV

  Randall Villamor

  Feb 14, 2026
  5.0
  As a total Best Buy member, customer service replaced my damaged JLab earbuds at no charge. I asked some questions at Geek Squad about upgrading my desktop. Everybody was helpful and informative while I was there.
• XM

  Xiao Ming

  Feb 6, 2026
  1.0
  Awful return experience. Ordered meta glasses from them, but unable to return at this store. CSR says the serial number doesn’t match. They messed up with the release and sent me glasses with mismatched serial number than the box, and now I’m stuck with an unreturnable item! I will not order from them again
• TE

  Therese Espina

  Jan 26, 2026
  5.0
  My experience with Darren was exceptional from start to finish. His level of technical expertise and in-depth product knowledge was immediately evident. Darren carefully explained the advantages and limitations of each dash cam option and confidently recommended the most suitable solution for my Lexus RX, ensuring it would not interfere with the vehicle’s electrical system or compromise the manufacturer’s warranty. Darren delivered an outstanding level of customer service throughout the entire process. He was patient, thorough, and highly professional, taking the time to clearly explain all features, standard settings, and app functionality. Complex technical details were presented in a way that was easy to understand, making the entire experience seamless and reassuring. I am extremely satisfied with the quality of workmanship and the service provided. Darren demonstrated a genuine commitment to understanding my needs and budget and guided me toward the best possible solution. It is rare to encounter a technician who combines strong technical capability with exceptional customer care. I highly recommend Darren to anyone looking for a premium dash cam installation and an outstanding customer service experience.