VCA Tamalpais Animal Hospital

Reviews

• BT

  Bridget Torsey

  Dec 27, 2025
  5.0
  I can’t speak for the other veterinarians, but Dr. Perez is amazing! She is thorough and very knowledgeable. I highly recommend her and her staff. I always know my babies are in good hands. They offer quick scheduling and the prices aren’t bad, especially given the area.
• KP

  Kieran Phelan

  Nov 19, 2025
  1.0
  I took my Aussie Shepherd for a follow-up visit to deal with a wax / cerumen impaction in her ear. I did not see the initial vet I saw for a routine physical exam a month earlier in October. This vet prescribed ear drops and requested I follow up in a few weeks. When I returned today a month later after applying the drops the wax impaction remained which I asked them to remove. The follow-up vet for some reason did a full exam (unnessary and a $129 charge) despite my scheduling a follow-up visit just to check her ear. I was told she still had the cerumen impaction and would need to be sedated ($259) which I agreed to as she seemed to have some degree of hearing loss (likely old age as the other ear was fine). So while in the waiting room the assistant handed me an estimate which included the exam (unnecessary), sedation (necessary) and then a 'hospital set-up' fee ($59) and another 'hospital fee' ($16.50). I complained about the seeming 2 fees for hospital-related services and the assistant initially said I would need to talk to 'the manager' and then when they couldn't reach her agreed to discount the $16.50 fee. The manager then called me back while I was driving home with my dog and stated that she would not discount the fee and that despite my being handed a 'revised' invoice with the $16.50 fee removed, told me I needed to pay the original $504. charge. This is nonsense, unnecessarily exorbitant and I will not be coming back to this practice.
• ES

  Em-J Staples

  Nov 21, 2022
  1.0
  *Update* After posting this review, VCA called and offered their condolences and refunded the lab fee On a Saturday, our beagle was suffering from severe kidney failure. She was seen a month earlier at another clinic and we brought her labs for review. Despite high creatinine levels on those tests, Dr. Killion simply suggested taking more blood and urine lab tests that require two business days to receive results. Then she gave me an International Renal Interest Society brochure to look up information online... By Sunday, less than 24 hours after Dr. Killion told us our dog looked fine, she could barely walk, hadn't eaten in two days, and was in distress. I messaged Dr. Killion and tried VCA's "24/7 live chat and vet support" I never heard from the doctor and the live chat suggested I call the office when it opened on Monday morning. By Sunday afternoon, we took our dog to the Emergency Hospital in San Rafael and were told she was dying of kidney failure. She died that night, and the emergency vet called VCA to let them know. With this information that our pet died, VCA charged us $700 for blood panels that were never read and Dr. Killion never called us back. Our dogs were patients of VCA for years. The vet, who saw our dog the day before she died, who told us "she looked fine and just needed labs" couldn't even call to offer her condolences. Our hearts are broken by the actions of the merciless medical director, Dr. Killion, and her staff at VCA. If you love your pet, take them to a clinic that values empathy over greed.
• VV

  Victoria

  Dec 19, 2021
  2.0
  I had a good experience here up until they stopped boarding dogs. I had my dogs on the schedule to board and then they stopped offering the service because of staffing issues. I was told since I had already booked, they would honor those dates and still board them. I called a few months later to confirm it would still be honored and asked for an email confirmation so I had it in writing. A couple of weeks before I had to board, I was told at the end of an appointment they would no longer be able to board them due to staffing. The woman who was supposed to call me left for vacation instead without giving me notice. It left me scrambling to find a place to send my dogs before my trip. Very disappointing and I did not get an apology from the woman who failed to let me know this earlier.