Best Buy

Reviews

• RL

  Rachel L.

  Apr 4, 2026
  5.0
  I had an amazing experience a few weeks back when buying a new Apple Watch. John, Daniel, and Mark were all extremely helpful, pleasant, and real throughout the whole experience. They had to jump through a few hoops for the trade in of my old watch because of the mess the Apple Store left behind hours before but they never gave up. This meant a lot to me considering the alienating and passive aggressive customer service I received from Apple hours before. Extremely grateful for them. Give them a raise!
• MV

  Maryjane Villa

  Mar 10, 2026
  3.0
  Customer service lack of knowledge of the product they are selling
• RJ

  Rolln J

  Mar 7, 2026
  1.0
  Pull up and start walking up to the store and the front of the place had so much trash I thought the place was abandoned. Went in to return a defective phone and was charged a 45 dollar restock fee. Had to call the 800 number twice after not hearing anything back from them in 48 hours as promised. Today I was told my refund will be processed and I should not have been charged.
• CL

  Connor Lassiter

  Feb 6, 2026
  1.0
  Geek squad lost my charger and gave me a cheaper adapter and acted like they never seen my oem laptop charger. The workers probably dont work there anymore. But poor experience.
• RD

  R. Ivy Darling

  Jan 20, 2026
  5.0
  So I had to visit the Merced, CA store. To make an exchange with my partner and was pleasantly surprised. Since moving to the Central Valley from Hollywood I find myself comparing the stores that I had been a loyal customer to for the last 30+ years. And I was thankful when stepping into the store after being somewhat culture shocked after the move. I honestly thought this is cool. Obviously not the square footage of a big city store like some in the LA area or Sherman Oaks, Burbank, Atwater village etc. locations, but for the nice layout, helpful staff clean restrooms and nice parking lot. Wasn't ridiculously crowded. And honestly got the help we needed in good time. Would've or could've been in and out but I'm one of people that is somewhat of a electronics nerd. And I just HAVE to hit every aisle exploring the newest gadgets. Explaining to whomever is brave enough to enter a store like this with me why this is cooler than that or how excited I am about a new product. So yeah 5 stars

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