Best Buy

Reviews

• NF

  Nathan Factuar

  6 days ago
  5.0
  Great customer service!
• EM

  Erik Miranda

  Feb 7, 2026
  5.0
  Purchased an iPhone 16 back on December 22nd and just picked up a MacBook Pro from them on Feb. 7th. Both times the girl with the pink hair was super friendly and helpful. While shopping for computers Cheyenne was able to help me make a decision on the model of MacBook that would suit my needs. Nothing but positive experiences here and the staff is cool.
• AB

  Alonzo Brown

  Feb 3, 2026
  1.0
  I’ve been to this Best Buy multiple times over the years and the customer service was always good, but this time it was kind of bad. First, I showed an employee a monitor I saw at another Best Buy that was cheaper than the price they had listed. I asked for a price match and showed a recent picture with the model number and everything. The employee was helpful and got a manager to check. That manager then radioed another manager with more authority. When he came over and found out I was trying to price match, he didn’t even look at the picture or the proof — he immediately said, “I can’t price match something from another store.” I understand if it was some random store, but this was another Best Buy. The website and app both say customers can price match an identical item, so it felt dismissive that he wouldn’t even look at what I was showing him. I ended up just buying an SSD instead, but I had issues there too. I asked an employee near the TVs for help getting an SSD, and he said he’d send someone right over. I waited about 6–8 minutes and no one came. I had to ask the same manager who refused the price match to get help, and only then did someone assist me. While I was walking to the register, the original employee finally came over and asked if I still needed help with the SSDs. By that point, around 15 minutes had passed. There was no apology or acknowledgment of the wait, which felt disrespectful. Overall, I’m disappointed in the service. I wasn’t able to price match even though I had proof of the same model at a lower price, and I felt dismissed and ignored. There was also a lack of inventory, which wasn’t the main issue but is still worth mentioning. Because of this experience, I don’t plan on returning to this location.
• RR

  RoXy

  Jan 25, 2026
  5.0
  We have purchased several electronics from Best Buy, including iPads, Apple Watches, and TVs, and every experience has been great. Keith has always been extremely helpful, courteous, and very knowledgeable. He takes the time to answer questions and makes sure we leave confident with our purchases. Excellent customer service every time. We highly recommend asking for Keith.
• NR

  Nora Renfroe

  Jan 15, 2026
  1.0
  NEVER AGAIN EVER WILL I BUY ANYTHING FROM BEST BUY! CUSTOMER SERVICE SUCKS! THEY MAY AS WELL NOT EVEN EXSIST. NO HELP AT ALL! SALESMEN LIE TO SELL YOU ITEMS. THEY'RE PROTECTION PLANS YOU BUY ATE USELESS. CUSTOMER SERVICE NOT EVEN IN US AND WILL NOT TRANSFER YOU TO A REPRESENTATIVE IN US. THEY KNOW NOTHING, DO. NOTHING AND HELP THE CUSTOMER ZERO %. THEY'VE RIPPED ME OFF TWICE. FIRST TIME FOR $120 FOR A FACEBOOK PORTAL DEVICE THAT WAS NEVER RECIEVED OR RESOLVED WITH THEM BECAUSE THEY HUNG UP ON ME EVERYTIME THEY HEARD MY ISSUE. 2ND TIME BOUGHT A CELL PHONE FOR $2242.98 AND BOUGHT THE PROTECTION PLAN AND WAS ASSURED I WAS TOTALLY COVERED BY THEIR " TOTAL " PROTECTION PLAN THAT COVERED EVERYTHING! AFTER A ACCIDENTAL DAMAGES OCCURRED (WHICH SAID WAS COVERED) AND SPENDING OVER 2 MONTHS ON THE PHONE AND SENT TO THE STORE, THEN BACK TO PHONE, THEN BACK TO STORE AND TOLD , IT WAS COVERED, THEN NOT COVERED, TNEN COVERED BRING IT IN...I LEFT THE STORE EMPTY HANDED AND OUT OVER $2200! NO CUSTOMER IS RIGHT HERE AND THEY COULD CARE LESS. THEY LIE AND HAVE NO KNOWLEDGE OF ANYTHING. THEY AREN'T EVEN ACCREDITED BY THE BETTER BUSINESS BUREAU! YOU KNOW WHY? BECAUSE THEY PLAN TO RIP YOU OFF AND KNOW THEY ARE A SHADY BUSINESS. IT'LL CATCH UP TO YOU BEST BUY. WORD WILL SPREAD AND YOU WILL HAVE LESS AND LESS CUSTOMERS UNTIL YOU EVENTUALLY GO OUT OF BUSINESS! CAN'T WAIT TO SEE IT. YOU LOSE IN THE LONGRUN!! I'VE NEVER SEEN A BUSINESS NOT INTERESTED IN KEEPING THEIR CUSTOMERS HAPPY. PUT YOURSELF IN MY SHOES WOULD YOU WANT TO PURCHASE SOMETHING FOR THAT MUCH AND THINK YOU'RE TOTALLY COVERED AND WIND UP EMPTY HANDED OUT TNOUSANDS OF DOLLARS? I DONT THINK YOU WOULD. YOU'RE GOING TO GET SOME REALLY ANGRY ENIMIES LIKE THAT AND I HOPE AND PRAY FOR YOUR SAKE YOU DONT GET SOMEONE IN NEED OF ANGER MANAGEMENT THAT LOSES IT IN ONE OF YOUR STORES. WITH EVERYTHING ELSE GOING ON BAD IN THIS COUNTRY YOU'RE BOUND FOR SOMEONE LOSING IT ONE DAY AND THAT'S SCARY ! I WOULD NOT WANT TO BE ONE OF YOU'RE EMPLOYEES PUTTING MYSELF IN DANGER BECAUSE THEIR EMPLOYER CARES LESS ABOUT THEIR CUSTOMERS. I'M GLAS I HAVE SELF CONTROL OR ELSE IT COULD OF GONE ALL BAD! I PRAY YOU CHANGE YOUR ATTITUDES AND POLICIES AND STOP MAKING UP NEW ONES AS THE CUSTOMERS COME IN TO AVOID GIVING THE CUSTOMER WHAT THEY DESERVE. SAD VERY VERY SAD! I WILL POST BAD REVIEWS EVERYWHERE I CAN!!

Frequently Asked Questions About Best Buy