Best Buy

Reviews

• WH

  Wanya Hayes

  5 days ago
  5.0
  Great store
• ID

  I D

  5 days ago
  5.0
  Outstanding Experience at Best Buy! I recently purchased a 100” TV, and I cannot say enough good things about the service I received. From the moment I walked in, Mr. Quinian provided outstanding customer service that made a huge purchase feel incredibly easy. They were knowledgeable, answering every technical question I had about the display and setup without missing a beat. What really stood out, though, was their patience—I had a lot of questions considering the size of the investment, and they never once made me feel rushed. If you’re looking for someone friendly, professional, and genuinely committed to helping you find the right tech, ask for Mr. Quinian. They went above and beyond, and I’m absolutely thrilled with my new setup!
• SM

  samuel munoz

  Mar 17, 2026
  5.0
  They have some very smart geeks.
• JL

  Julianna Lee-Fellows

  Mar 10, 2026
  5.0
  Staff was knowledge and helpful. Took time to explain how the backup battery I was buying is used. Suggested an upgrade, minimal cost, but would be beneficial in the long run. I also subscribe to Geek Squad which has proven to be very helpful. I would recommend Best Buy
• AB

  Alonzo Brown

  Feb 3, 2026
  1.0
  I’ve been to this Best Buy multiple times over the years and the customer service was always good, but this time it was kind of bad. First, I showed an employee a monitor I saw at another Best Buy that was cheaper than the price they had listed. I asked for a price match and showed a recent picture with the model number and everything. The employee was helpful and got a manager to check. That manager then radioed another manager with more authority. When he came over and found out I was trying to price match, he didn’t even look at the picture or the proof — he immediately said, “I can’t price match something from another store.” I understand if it was some random store, but this was another Best Buy. The website and app both say customers can price match an identical item, so it felt dismissive that he wouldn’t even look at what I was showing him. I ended up just buying an SSD instead, but I had issues there too. I asked an employee near the TVs for help getting an SSD, and he said he’d send someone right over. I waited about 6–8 minutes and no one came. I had to ask the same manager who refused the price match to get help, and only then did someone assist me. While I was walking to the register, the original employee finally came over and asked if I still needed help with the SSDs. By that point, around 15 minutes had passed. There was no apology or acknowledgment of the wait, which felt disrespectful. Overall, I’m disappointed in the service. I wasn’t able to price match even though I had proof of the same model at a lower price, and I felt dismissed and ignored. There was also a lack of inventory, which wasn’t the main issue but is still worth mentioning. Because of this experience, I don’t plan on returning to this location.

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