Best Buy

Reviews

• FL

  Folasade Longe

  Sep 11, 2026
  1.0
  Terrible customer service,I ordered a freezer and was called to come pick up from store,right from the phone call I already knew,the associates have terrible customer relations,he told me to get men to lift my freezer for me because they won’t help despite I told him I am a lady.Got to the store today,I was told if the freezer is not returnable if the wrap are open even if I change my mind.I have never heard of an appliance store say that to customer.i did immediate return to go elsewhere where customer are valued
• OS

  Orla Sheridan

  Sep 3, 2026
  1.0
  The customer service I received from Best Buy was little to zero. I asked two employees for assistance, and neither showed up. I walked throughout the store trying to find someone else to help. Finally, I went to the checkout and asked a third employee for assistance. She answered one question and then walked away. We purchased an expensive item, so I specifically asked for a paper copy of my receipt as well as an emailed copy in case I lost the paper one. I never received the email copy. I was told I would receive a call when my item was at the store, but that call never came. I tried calling before making the two-hour trip to pick up my item and got the runaround from customer service. I was initially told there was no “proof of purchase” on their end. I was holding the paper receipt which was frustrating as I was literally holding the receipt in my hand. I told him I could read off the numbers on my receipt, but that didn’t seem helpful to him. I was told the store would contact me within 24–48 hours to follow up on the issue. At every stage of this experience, I had to be the one chasing down information, asking for help, and trying to resolve problems that should never have occurred in the first place. I don’t think it’s unreasonable to have higher expectations for customer service. The lack of was incredibly frustrating and has
• DH

  DB H

  Aug 7, 2026
  1.0
  This place is terrible now, nothing on the shelves, no staff to help, staff are not knowledgable about the products. It’s used to be my favourite store. When did it get so bad?
• RT

  Rylee T

  Jul 18, 2026
  1.0
  This Best Buy absolutely sucks! Do not go here! My mother tried to return an oculus and they wouldn’t give her a refund! It was so stupid! There was no reason not to and the reason was because it wouldn’t scan on their end. Jennifer (the manager at customer service) was extremely rude! Jennifer accused my mother of trying to return a ln old oculus and embarrassed her in front of the entire line behind her. She said and I quote “I think your trying to return an old oculus ma’am” and she said this very loud and made it seem like my mother was stealing. We will never be making any kind of purchase ever again here!!
• DB

  Donna Baum

  Jul 8, 2026
  5.0
  This was the only place I could find a refrigerator that could be delivered the next day at a very competitive price. When your refrigerator dies, you need one right away not 2 to 5 days later. Extremely happy with the delivery gentlemen William and Luigi. They came first thing in the morning and got to work efficiently and professionally. They got us up and running within 30 minutes. Very impressed with their skills removing my dead refrigerator and placing my new LG side by side in place. Thankful for this great experience. Highly recommend Best Buy for appliances. Definitely had good products at good prices and faster delivery than the other ones we normally deal with. Thanks Best Buy!

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