Verizon

4.6
223 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Los Gatos, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
15200 Los Gatos Blvd, Los Gatos, CA
95032, United States

Hours

Reviews

4.6
221 reviews
5 stars
191
4 stars
9
3 stars
0
2 stars
3
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and patient during their visits.

Staff Performance

Specific employees like Marduk, Jonah, and Roger received high marks for their exceptional service and problem-solving skills.

Store Experience

Customers appreciated the clean and organized store environment, which contributed to a positive shopping experience.

Technical Assistance

Several reviews highlighted the staff's ability to assist with technical issues and phone setups effectively.

Mixed Reviews

While many had positive experiences, some customers reported issues with service quality and billing practices, indicating inconsistency.
  • MM
    Maryanna McSwain
    Nov 11, 2025
    5.0
    Marduk gets a five star rating! His expertise and patience guided me in through a complicated process getting my new iPhone, iPad and Iwatch set up!
  • AW
    Adam Ward
    Oct 22, 2025
    5.0
    I will always visit this Victra Store for anything I need vs. a Verizon corporate location. The staff was attentive and helpful, but the standout was Marduk. We have had on-going issues with our watches since early August and were ready to switch to T-Mobile after 30+ years as loyal Verizon customers. Marduk spent 4 hours dealing with Verizon tech support and resolved our problems with patience and professionalism. Thanks to Marduk, Victra saved an unhappy Verizon customer. Highly recommend this store for all your Verizon needs.
  • CS
    christine Swannack
    Sep 14, 2025
    5.0
    Jonah was awesome
  • AR
    Ann Ravel
    Aug 29, 2025
    5.0
    The Verizon store was extremely helpful and attentive to my needs and I am so happy to have a new phone number because of their help.
  • FF
    Faith
    Aug 15, 2025
    5.0
    The staff was very helpful got me on my way with an.updated cell phone thanks Verizon 😊 🙂

Frequently Asked Questions About Verizon

What products does the Verizon store in Los Gatos offer?

The Verizon store offers a full range of wireless devices including smartphones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What are the store hours for Verizon in Los Gatos?

The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM.