Verizon

Reviews

• RW

  Raven Wolfman

  Dec 29, 2025
  1.0
  I spoke with the a manager here because Verizon was offering a switch up deal. From their selection of deals that I could've picked, I didn't because the sales manager picked for me, assuring me that THIS was the best deal from the selected options. Don't believe them they're lying, Verizon is lying. There is no deal. There's only the taking of your money until you complain, complain, complain, and complain some more and maybe you'll get your money back. I also spoke with some of the general staff, who valiantly emphatically assured me that they would help fix the problem of the overcharged bill. And in their attempt to help me increase my bill by $120. Can you imagine that? Someone trying to help you and by helping you they increase your bill for $120 in this economy? No thanks I don't need your help, not if it's that kind of help. Thank God I wasn't laying on the ground needing life saving assistance. Can you imagine what that would end up looking like? In addition, I was assured various times that I would not have to pay the bill that was almost 3 times as much as I was initially quoted by the inaccurately, possibly conniving, possibly dishonest, possibly malicious, possibly inept sales manager. To no avail. Instead auto pay took money out of my account. Switching from one inept service to another. (Pssst...They got us by the guts we could choose not to use phones, but in this world not so likely.) I requested for the business manager to reach me several times. Eddie could not be bothered. I was sent to where the manager for the area would be. (who had also never called back)...Then I face to face spoke to the store manager Walter, who assured me he’d call me back at 2pm the next day. Nope. Again was lied to.
 I left AT&T because I had spent so much time trying to get my account and my phone to work. This was a very big mistake not only does my phone still have only two bars. Now I'm paying three times as much, (well at least in this bill) which I was told I would not have to pay till the end of December even though it's a mistake! Verizon decided to say “screw your Christmas” and they took $400 out of autopay not on the 31st as promised, but on the ninth, because the Grinch is alive and well living at Verizon. Not sure if the managers get some sort of cut for overcharging, Do they make their numbers look good for the month and then finagle and try to fix bills for the following month? I'm not sure, I don't know why these vile actions would happen and what the benefit is but they are vile and the benefit is not to the customer. They will cheat you if you let them. Don't let them!!!! Don't use Verizon.
• AL

  AM L

  Dec 16, 2025
  5.0
  Customer service at the Los Gatos location is excellent. Marduk is very friendly and provides excellent service in getting a new phone and services. Would highly recommend everyone to come to this location.
• BJ

  bun jewl

  Dec 12, 2025
  5.0
  Lovely store great customer service
• RR

  Robert

  Nov 26, 2025
  5.0
  We came in to switch back to Verizon from AT&T--it was an absolute nightmare. We were in the store for over 5 hours. So this review is not for Verizon--who I'd personally give a ZERO (I was seconds away from staying with AT&T), but instead it's for our salesperson Marduk, who was fantastic. He went way above and beyond to take care of us in spite of roadblocks Verizon itself put in front of us. I hope the next time we have to go into that store, our guy Marduk is the Manager.
• MM

  Maryanna McSwain

  Nov 11, 2025
  5.0
  Marduk gets a five star rating! His expertise and patience guided me in through a complicated process getting my new iPhone, iPad and Iwatch set up!

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