Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Los Gatos, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
221 reviews
5 stars
191
4 stars
9
3 stars0
2 stars3
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient during their visits.
Staff Performance
Specific employees like Marduk, Jonah, and Roger received high marks for their exceptional service and problem-solving skills.
Store Experience
Customers appreciated the clean and organized store environment, which contributed to a positive shopping experience.
Technical Assistance
Several reviews highlighted the staff's ability to assist with technical issues and phone setups effectively.
Mixed Reviews
While many had positive experiences, some customers reported issues with service quality and billing practices, indicating inconsistency.
- MMMaryanna McSwainNov 11, 20255.0Marduk gets a five star rating! His expertise and patience guided me in through a complicated process getting my new iPhone, iPad and Iwatch set up!
- AWAdam WardOct 22, 20255.0I will always visit this Victra Store for anything I need vs. a Verizon corporate location. The staff was attentive and helpful, but the standout was Marduk. We have had on-going issues with our watches since early August and were ready to switch to T-Mobile after 30+ years as loyal Verizon customers. Marduk spent 4 hours dealing with Verizon tech support and resolved our problems with patience and professionalism. Thanks to Marduk, Victra saved an unhappy Verizon customer. Highly recommend this store for all your Verizon needs.
- CSchristine SwannackSep 14, 20255.0Jonah was awesome
- ARAnn RavelAug 29, 20255.0The Verizon store was extremely helpful and attentive to my needs and I am so happy to have a new phone number because of their help.
- FFFaithAug 15, 20255.0The staff was very helpful got me on my way with an.updated cell phone thanks Verizon 😊 🙂
Frequently Asked Questions About Verizon
What products does the Verizon store in Los Gatos offer?
The Verizon store offers a full range of wireless devices including smartphones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for Verizon in Los Gatos?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Does the Los Gatos Verizon store provide in-store pickup services?
Yes, the store offers in-store pickup services for customers.
Which payment methods are accepted at the Verizon store in Los Gatos?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is the Verizon store in Los Gatos accessible for Spanish-speaking customers?
Yes, the store offers services in both English and Spanish.
How can I contact the Verizon store in Los Gatos by phone or email?
You can reach the store by phone at +1 408-216-4108 or by email at Info@victra.com.
Are there any nearby places where I can relax or get pampered before or after visiting Verizon?
Nearby salons such as Drybar Los Gatos and Los Gatos Blow Dry Bar offer beauty and hair services for relaxation before or after your visit.
What nearby places can help me with fitness or wellness around the Verizon store?
The Dailey Method, Los Gatos is a gym and active life venue located nearby, ideal for fitness enthusiasts.
Is there a place nearby for coffee or a quick snack when visiting the Verizon store?
Yes, Panera Bread, a cafe and bakery, is close by if you want to grab coffee or a snack.
Does the Verizon store in Los Gatos offer wireless device protection and accessories?
Yes, the store provides device protection services and a wide range of accessories including cases, power accessories, and audio accessories.