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Apple Los Gatos

3.7
(680 reviews)

Business Details

23 N. Santa Cruz Avenue, Los Gatos, CA
95030, United States
(408) 399-3880
https://www.apple.com/retail/losgatos

About

Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • [Free/Paid] wi-fiNot available

Location

Apple Los Gatos
23 N. Santa Cruz Avenue, Los Gatos, CA
95030, United States

Hours

Reviews

3.7
680 reviews
5 stars
335
4 stars
113
3 stars
65
2 stars
26
1 star
141

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service, with instances of staff being dismissive or unhelpful.

Appointment Issues

Numerous reviews highlighted long wait times and issues with appointments, including cancellations for being slightly late.

Mixed Experiences

While some customers praised specific employees for their helpfulness, others experienced significant frustration with staff competency and service quality.

Discrimination Concerns

Several reviews mentioned feelings of discrimination and unequal treatment based on race, leading to a negative perception of the store.

Technical Support

Some customers were satisfied with the technical support received, while others reported unresolved issues after visits.
  • NO
    Nerling Ordoñez
    Feb 19, 2026
    5.0
    Me gusta. El lugar atienden vien
  • VW
    vivian W
    Feb 10, 2026
    5.0
    Quick service compared to other stores
  • JB
    Jaida Baxter
    Feb 8, 2026
    5.0
    Sean was amazing today !
  • CC
    C
    Feb 8, 2026
    4.0
    Not bad for an Apple Store. They fixed my phone screen briskly
  • RR
    Rajni Rikhy
    Dec 27, 2025
    1.0
    I did not even want to give a single star. I had an appointment at 1:15 pm ona Saturday…. Could not find parking easily finally found one and got few minutes late. I entered Apple Store at 124 pm. And requested to be seen. I had to get my iPhone battery replaced. That’s actually a paid service close to 100$ . The manager just shunned me and said sorry 6 min overtime is not acceptable. Disappointing !!

Frequently Asked Questions About Apple Los Gatos

What products and services are available at Apple Los Gatos?

Apple Los Gatos offers a range of Apple products including iPhone, Mac, Apple Watch, and iPad. Specialists are available to answer questions and assist with setup, and technical support is provided at the Genius Bar.

What are the store hours for Apple Los Gatos?

The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM. Holiday hours vary, with some days closed and extended hours on others.

Brand Certified Facts from Apple Los Gatos

Apple Los Gatos partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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