Verizon

Reviews

• DS

  David S

  3 days ago
  5.0
  Jonathan was a very helpful associate, probably the best service I’ve received at mobile carrier ever.
• EW

  Elliott Woodruff

  Feb 6, 2026
  5.0
  Amir could not have been more helpful. He made updating my phone so easy, it was a pleasure. I couldn’t ask for a better sales representative for Verizon.
• PF

  Paula Fitch

  Jan 30, 2026
  5.0
  The store Manager, Amir, went above & beyond in helping me purchase a new iPhone 17. And then he took extra care to help me set it up before I left. He has a very easy going manner and a LOT of patience. I am very happy with my purchase and the level of customer service I received.
• JG

  J G

  Jan 25, 2026
  1.0
  Be careful to ask very clearly what you are getting. It'll especially help if you get a visual copy of a quote, like a customer service summary. I asked what my monthly bill would be for transferring 4 lines + a watch line from T-Mobile. The salesman punched some numbers on a calculator and turned it around and it was cheaper than my current T-Mobile bill. Great! I was very clear that cost was important to me. Turns out...the salesman failed to mention some very important things. 1. The promo pricing was $25/line for Unlimited Welcome. He failed to mention that it's actually $40/line but comes with an autopay discount ($10/line) and a promo pricing discount ($5/line). 2. He told me that the nursing discount would stack on top of my bill. From my bill, I can see that it does not. When I added the nursing discount, it took away my promo pricing discount. So... he lied. 3. I was not told that I would be paying sales tax on the phones, in-store activation fees (that I did not want), Verizon network activation fees, and non-negligible admin/telco recovery charges on all lines (including the watch line). Sadly, it would've been cheaper for me to stay with T-Mobile (they were offering me loyalty discounts) and I will be moving back there after my 3 year contract is done.
• IG

  Isabella Gee

  Jan 21, 2026
  1.0
  Check in person definitely wanted to go on his lunch and not help customers. I dropped my phone in water, and asked to have it looked at. He told me “that’s not us, that would be the insurance company for the phone” then I asked if I could possibly purchase a new phone, he again referred me to the insurance. It was obvious he did not want to help me, but get me out of the store.

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